GMC of Billings

My husband had called a number of places to get a deal on tires handed up calling GMC in Billings and they said that they were running a promo and that if you pre-paid that day that they could schedule for h tires handed up calling GMC in Billings and they said that they were running a promo and that if you pre-paid that day that they could schedule for him to take advantage of their deal for Black Friday And when he showed up for his appointment, they said that it was a first come first serve basis and he got there at 9:45 and didn’t get his truck finished until 2 o’clock. He had to basically take off an entire day of work to get his tires And the worst part was that when he was signing the paperwork, he noticed that they had added on an additional charge for $240 that they never disclosed beforehand for what they said was balancing well when he said I’m not gonna pay that that’s crazy. What’s the point of this deal and the stuff that we’re doing if I’m gonna pay almost the same for just a balancing They came back and tried to say well he could pay half that and when he said no, I am not paying that then they agreed at that point to do it for no charge. It was super sketchy. They were super unprofessional. He literally lost out on an entire days of work, even though he had an appointment. It should not have taken that long and they should not be charging for balancing like that in order to make their cut, at the very least they should’ve disclose that before he showed up to get it done. If they offer you what they call a deal for the tires be aware that it’s a scam and they’re going to up charge in other places such as the balancing to make up for their deal that they’re running. Do not recommend there are plenty of other tire places that handle things so much more professionally and still offer a decent deal on tires.. More

Welcoming and very service orientated. Explained everything very well. And for the most part on time vs what they projected. Explained everything very well. And for the most part on time vs what they projected. More

We bought a 2023 GMC Denali it is being worked on at this moment,they have been very good about keeping us informed on what is going on and have given us a vehicle to use while we wait for ours to get fixed. moment,they have been very good about keeping us informed on what is going on and have given us a vehicle to use while we wait for ours to get fixed. More

Service was average, Patrick was great to work with. Rotated tires but did not change air pressure from front to back. Left plastic cover on seat and paper floor mat in vehicle upon pickup Did not wa Rotated tires but did not change air pressure from front to back. Left plastic cover on seat and paper floor mat in vehicle upon pickup Did not wash or vacuum as requested. Maintenance reminder sticker was not correct for milage on vehicle More

Place is a joke Went in because add oil light came on again been in a oil consumption test for 2 1/2 years with Gmc Cadillac of Billings my brand new 2022 $90,000 pick up started off burning 8 quarts of again been in a oil consumption test for 2 1/2 years with Gmc Cadillac of Billings my brand new 2022 $90,000 pick up started off burning 8 quarts of oil in between oil changes now they have it down to five which now they are not doing anything for it talked to guy in behind window he pretty much said I’m on my own now after standing at service seat for over a half hour and all people just talking about me not to me right ya messed up right no one want to deal with me because I’m in there so often because of all the problems with my vehicle in which Gmc Cadillac of Billings will not fix now they won’t even talk to me about it. Messed up right I just want to inform people of these actions. Still waiting for warranty work on top of oil consumption in which people at the dealership will not even talk to me now about it so if you buy from Gmc Cadillac of Billings, warning, warning, warning, this is could happen to you too. More

Not a good experience. Brought it in twice to have the same thing replaced, and then they fried my ECM. After replacing it, they assured me it was done and someone had test Brought it in twice to have the same thing replaced, and then they fried my ECM. After replacing it, they assured me it was done and someone had test drove it. Wrong. The check engine light was still on, and it wasn't starting correctly. Turns out they had not properly transferred the data on the ECM. A day later I pick it up, and it is still not running properly. Very frustrating. Patrick at the service counter is helpful, but they clearly did not follow GM procedures when working on my vehicle. This has been going on for three months. More

The dealership had my vehicle for 3 weeks. My husband wanted to surprise me with a cleaning detail and paid $280. Vehicle was not cleaned properly, dirt in ALL vents, spots on dash, doors, and My husband wanted to surprise me with a cleaning detail and paid $280. Vehicle was not cleaned properly, dirt in ALL vents, spots on dash, doors, and seats. AND to top it off my vehicle NOW squeaks when I am driving and occasionally during turns. Not able to address in person to try and make it right since I’m almost 3 hours away and don’t know when I’ll be back in the area. Very disappointed! More

Great experience with an oil change that took only about 40 minutes including a free car wash. Cody, the service advisor, was friendly and thorough. I had some questions about my dash display, and t about 40 minutes including a free car wash. Cody, the service advisor, was friendly and thorough. I had some questions about my dash display, and the dealership went the extra mile to resolve my issues. More

Great experience. I borrowed my son's bigger pickup for a couple of weeks and wanted to get it serviced before I took it back. I could not think of a better place to I borrowed my son's bigger pickup for a couple of weeks and wanted to get it serviced before I took it back. I could not think of a better place to have it serviced. They are the best. I'm always confident in the job they do. Very friendly and accommodating. Thanks! More

They got me in on time and did exactly what I needed them to do. to do. More