Galeana Kia

Poor service When I bought my car it did have 53,000 miles on it so I purchased a platinum extended warranty. When I took my car in to get serviced before the 1 When I bought my car it did have 53,000 miles on it so I purchased a platinum extended warranty. When I took my car in to get serviced before the 100,000 mile warranty was up I was told by the mechanic there that my spark plugs had never been changed and should have been at 40-45 K miles. Not sure exactly what I purchased the platinum warranty for thought maybe changing the spark plugs would have been included with that. After I picked my car up from being serviced it drove worse then before I took if in to be serviced. The service department did tell me to bring it back in at which point they said they could not find anything wrong. The following week my check ingine light came on so I took it back in to the service dept and they now said it was the turbo actuator that is not covered by the warranty. So I did call to speak with the service manager to voice my frustration and that I did feel a bit taken advantage of. He immediately started to talk down to me. At that point I did say I did not expect a resolution but I would be writing a review he then said to make sure and include his name "greg Glenn". And then he hung up the phone on me. And so that is my experience with galeana kia. I did end up taking my car somewhere else and they said there was a service bulletin on the turbo which just simply needed to be adjusted which only ended costing me $100 at the other auto shop. More

Awesome experience! Andrew was a 5* salesman. He helped me find just what I was looking for. Ray in financing was very efficient, making the transaction smooth. I didn't Andrew was a 5* salesman. He helped me find just what I was looking for. Ray in financing was very efficient, making the transaction smooth. I didn't have to spend a full afternoon at the dealership like I did with my last lease at another dealership in Cape Coral. I will definitely recommend Galleana to my friends and family ***** More

Highly Recommend Galeana Kia: Three Great Guys Three great guys made my buying and follow-up experience at Galeana Kia a pleasure. The manager, James Pool, is a real gentleman and solid guy who li Three great guys made my buying and follow-up experience at Galeana Kia a pleasure. The manager, James Pool, is a real gentleman and solid guy who listens to your concerns and follows up in every way. If not for him, I probably would not have leased my 2016 Optima XSL Turbo from Galeana. He chose John Combs, a really helpful and pleasant salesman, to work with me. John patiently answered all of my many questions and along with James, made me feel I was in a quality dealership. There were a few issues with the car and in one day, Vince and his team in the service department had fixed everything. (They rent a car for you through Enterprise if your car has to stay overnight.) So at this point I am very pleased with the car and the kind of treatment I received. Thanks Guys! More

Fantastic! I am extremely pleased with my entire experience at Galeana. From the moment I stepped out of the car I arrived in, to the moment I drove away in my n I am extremely pleased with my entire experience at Galeana. From the moment I stepped out of the car I arrived in, to the moment I drove away in my new Soul was just great. Jim was a great listener, showed me just what I wanted to see, was never pushy, had the answer to all of my questions and was very personable. Jim took his time informing & showing me how to use the different features on my car. I would give Galeana & Jim Pizzullo an A+. Also, I would highly recommend Galeana to my friends, family & co-workers. Happy Customer, Karen W. More

Had a great buying experience. My salesman was very knowledgeable. And was very helpful. And they really worked with me to get affordable financing. Great Dealership. And great peop My salesman was very knowledgeable. And was very helpful. And they really worked with me to get affordable financing. Great Dealership. And great people to deal with. More

great service I had great and quick service and would recommend to everyone . It was prompt and professional and made me feel comfortable . there was no haggling I had great and quick service and would recommend to everyone . It was prompt and professional and made me feel comfortable . there was no haggling just the bottom line More

Great Car Buying Experience, Really......... My Salesman was "Big Lou", after our initial meeting, when we drove the car, gave our financial information and got a quote, we left to do a little mo My Salesman was "Big Lou", after our initial meeting, when we drove the car, gave our financial information and got a quote, we left to do a little more research. Big Lou gave us his cell number which was wonderful, because while we were away for the weekend, I was able to negotiate the purchase by texting him back and forth. He was always courteous and prompt to reply with whatever information I needed. He was also extremely patient, because as you know, there can be misunderstandings when texting.... No matter what he was doing, he responded or answered promptly. Needless to say, I'm really happy with my new 2016 Kia Soul, I've only had it a few days and I LOVE it! The dealership itself was very pleasant also... I would recommend Galeana Kia to anyone and I am actually sending my daughter there. I feel I got a terrific deal and was treated fairly. More

SIMPLY THE BEST Galeana Kia of Ft. Myers, Florida is well deserving of our five (5) star Excellent rating. From our first contact with Andrew McCarthy, Sales Associ Galeana Kia of Ft. Myers, Florida is well deserving of our five (5) star Excellent rating. From our first contact with Andrew McCarthy, Sales Associate, to the delivery of our new 2016 Kia Soul, Andrew and all those we encountered at the dealership were outstanding. After receiving the rude, condescending, arm twisting high pressure tag team sales battering at Airport Kia in Naples and the HUGE pile of hyperbole from Faccillo Kia in Cape Coral,, our dealings with Galeana was like a breath of fresh air. Not only were they a pleasure to deal with, but Galeana's price was substantially lower than either of the afore mentioned dealers. So, if you are in the market for a new or used automobile, we urge you to go straight to Galeana Kia in Fort Myers, Fl. More

BIG LOU BARTH I worked with Lou long distance on an internet sale, he was polite, knowledgeable, professional, courteous, and went out of his way to make my dream c I worked with Lou long distance on an internet sale, he was polite, knowledgeable, professional, courteous, and went out of his way to make my dream car a reality. Met me at the airport and guided me through the the whole process, everything including finding an owners manual and mailing it to me after the sale, Would not hesitate yo do business with him or his dealership again More

Positive Results Big Lou is a gentleman you can trust which is just what I did when I purchased a second used car for my new driver son. I felt like I was dealing wit Big Lou is a gentleman you can trust which is just what I did when I purchased a second used car for my new driver son. I felt like I was dealing with an uncle not a used car salesman. I will go back to Lou when my other two children will require their own cars too. I also feel I can count on Big Lou to continue to offer quality follow up service directly with my teenage son. Thank you, Lou! More