Gallatin Ford - Service Center

Great service, made my recall repair a priority which meant a lot. Thank you so much Stephanie and the parts manager for making this happen! meant a lot. Thank you so much Stephanie and the parts manager for making this happen! More

Jessica’s team did a fantastic job on my Maverick. The technician even sent me a walk around video. Very impressive!! The technician even sent me a walk around video. Very impressive!! More

Excellent customer service very nice people would not take my vehicle any place else, and they take pride in their work take my vehicle any place else, and they take pride in their work More

I was very satisfied with the work that was done on my vehicle. Everyone was professional and polite. vehicle. Everyone was professional and polite. More

Jessica does a fantastic job with all the my auto needs. She worked with the insurance company She worked with the insurance company More

They are professional, and take great care of our vehicle. Dylan was a pleasure to deal with, and Tyler did a great job serving our vehicle. vehicle. Dylan was a pleasure to deal with, and Tyler did a great job serving our vehicle. More

Customer service interaction inside dealer, on phone with mobile service rep, and barrage of phone calls has failed me time after time. Harassed with endless calls. Representatives brushing off my concerns o mobile service rep, and barrage of phone calls has failed me time after time. Harassed with endless calls. Representatives brushing off my concerns onto other departments. I do not trust nor can tolerate lack of genuine customer service. This is reason I will choose another service provider. Including my next purchase. Mechanic shop performance has been stellar. On point, communicative, thorough. Really liked video tech provided for mobile service, even though mobile service was different than what I expected. More

2022 Ford F350 diesel. Display said Def Fault, and engine light cane on. Took my truck to Gallatin Ford for service. Was told two sensors on the Def system were not work Display said Def Fault, and engine light cane on. Took my truck to Gallatin Ford for service. Was told two sensors on the Def system were not working. Repaired under my extended warranty. Got my truck back two days later and had problems starting it, I had both batteries checked and learned both were bad. I had asked the service advisor about the batteries when I picked up my truck and was told they were good for 4 years. I checked online about how bad batteries and how it affected the Def system sensors. Online it states bad batteries does affect the sensors by showing bad when they are not. Contacted the service manager and was told he would be looking into it and would call me right back. 5 hours later and multiple calls to Gallatin Ford service manager and still no response. Multiple calls to service manager over the next couple days with messages left. Still no response from service manager. My paperwork provided to me said they performed a multi point inspection. Don’t believe that happened with two bad batteries. Probably replaced sensors that didn’t need to be replaced. Check of batteries showed one was completed dead and the second one only had 25 cca. Because of the poor communication with the service manager and service that probably shouldn’t have been done I will never recommend Gallatin Ford to friends or family. More

The adviser became visibly frustrated the moment I asked if I could use a coupon their dealership had emailed me. She reacted with obvious irritation and even tried to scold me, as if I were a child, about if I could use a coupon their dealership had emailed me. She reacted with obvious irritation and even tried to scold me, as if I were a child, about when I should present the coupon. More

Excellent customer service, excellent service advisor. Very quick and professional turn around. Would highly recommend service. Very quick and professional turn around. Would highly recommend service. More