My Review Of Ganley Honda:
Five times over the past year, the engine in our 2011 Honda Odyssey has turned off unexpectedly and without warning while the vehicle was in motion. Each time, the moment the engine shut off the steering wheel and brakes became unresponsive, leaving us paralyzed and unable to control the vehicle until it coasted to a stop. Most recently, on 9/3/13, the engine shut off unexpectedly while I was turning through a major intersection. There were five young children in the vehicle when this happened - Blair and Charlotte, age 3, Brett, age 5, Aubrey, age 6 and Will, age 9. Thankfully, the Odyssey coasted into a yard without injury to the children or damage to the vehicle. Had the drivers behind me been less cautious or my trajectory been slightly to the right, the outcome could have been significantly different. I was able to park the car and restart it, however, approximately one mile further down the road the engine shut off unexpectedly once again. This was the fifth occurrence over the past year (two additional times this occurred while stopped at a red light and once it occurred while my husband was driving on Interstate 90 in Ohio).
Our 2011 Honda Odyssey has been at Ganley Honda of North Olmsted, Ohio for 14 days. Their computers and road tests have yielded no "evidence" of a problem. They have informed us that unless we can reproduce the engine malfunction in their presence, the problem does not exist. Since the malfunction is unpredictable and has occurred in five very different scenarios, it is impossible for us to make the vehicle malfunction on demand. We suspect it is a latent, potentially catastrophic engine or software malfunction. The service department at Ganley is now ready to return the van without identifying or resolving the problem. It has been made very clear to us that recounting our experiences does not count as "evidence." If the computer does not generate an error code, their position is that the problem does not exist. Neither Honda of America nor Ganley Honda are willing to provide us with a safe resolution and we are now in a position where we need to fulfill the remaining 5 months of our lease without a safe vehicle to drive. As loyal Honda owners for almost 17 years (we have purchased 5 vehicles from this specific dealership), we feel devastated by this. We cannot even begin to express our disappointment and sadness. We have lost sleep and have been physically ill as we have fought for a reasonable, safe solution. We have five months remaining on our lease and have requested to be placed into another vehicle for the duration (we have even offered to drive an older model of the vehicle we're currently driving, as long as it is safe). We have not requested compensation or made any unreasonable requests; we simply feel that as long as we are making our payments we should have a vehicle that is safe to drive. All of the solutions we have presented have been refused.
Our disappointment in both Ganley Honda of North Olmsted and Honda of America is immeasurable. We feel as though the safety and security of our family is of no concern. After 17 years of loyalty and five vehicles, we will never purchase through Ganley Honda again. We have filed complaints with the Better Business Bureau as well as the National Highway Traffic Safety Administration and are in contact with news organizations and other media outlets.
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