Read Reviews Ganley Honda

Ganley Honda

Ganley Honda

25870 Lorain Rd
North Olmsted, Ohio 44070


(877) 293-0711

Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.8
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 189 reviews

4.8

4.8 out of 5

232 lifetime reviews

Ganley Honda

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Certified: Ganley Honda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Ganley Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Ganley Honda

Ganley Honda thrives on helping people like you find their next new Civic, Accord, Pilot, Ridgeline or CR-V. Of course, we don't stop at simply helping you decide which model you'd like. We also have dedicated auto financing experts on site to help you make your dream car part of your everyday routine.

Looking for a used car instead? We carry a wide range of well-maintained used Honda models, as well as top picks from other automakers.

What's more, our top-notch customer service doesn't end at the sale. The Ganley Honda car service department can help keep your car running like new for years to come. The secret? Only the truly committed Honda experts and the finest Honda parts make it into our shop.

If you happen to be in the market for a new or used car, then feel free to pay us a visit the next time you're in the greater Cleveland, OH, Parma, OH or Lorain, OH areas. Located at 25870 Lorain Rd North Olmsted, Ohio, we're always happy to answer any questions you might have and set up a test drive.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Parts Store
Children's Play Room Pet Friendly
Customer Lounge Area Shuttle Service
Express Service Television
Free Coffee Vending Machines
Free WiFi

REagle
5/6/2013 2:50:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tiffany KruzerTiffany Kruzer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ganley Honda:

This is my first Honda, however my wife currently drives a 2012 CR-V. Tiffany Kruzer is an exceptional salesperson with a deep understanding of the customer and his/her needs. Her accolades speak volumes about the person she is when working with prospective car buyers. We were welcomed from the first phone call and her customer care continued after meeting her in person. She worked with us getting me into a 2013 CR-V and was very pleasant to work with. There was no pressure to purchase a vehicle and the main question asked centered on my comfort with the CR-V. Tiffany offered both phone and email communication after our purchase, inquiring if there was anything else she could do for us. My wife was able to secure a service visit, expedited by Tiffany herself, for her 2012 CR-V during our initial dealership visit. Tiffany truly treats the customer with great care, and we would have no reservation from buying a car at this dealership or from Tiffany again.

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Stacey33
5/5/2013 7:14:32 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tiffany KruzerTiffany Kruzer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ganley Honda:

Everyone I met at Ganley Honda was friendly and helpful. Tiffany was great to work with. She really listened to me and what I wanted in a vehicle. There was no pressure and I felt she really wanted me to get the car my family and I needed at a fair price. We ended up purchacing the 2013 Honda CR-V which has all the space and versitility we need. It also has great fuel economy. The sales manager went out of his way to get the color I wanted, in the FWD version, as they did not have it on the lot. I was still given the same low price, even though they had to locate the vehicle. Tiffany has followed up with emails and phone calls to make sure I am happy with my purchase and to let me know she will be sending out emails with service specials. It's easy to see why she was salesperson of the month about 6 times in the last year.

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mspaulus
5/1/2013 3:47:20 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tiffany KruzerTiffany Kruzer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ganley Honda:

Just purchased a 2013 Accord at Ganley - it was a great experience and I'm very satisfied. Tiffany was terrific to work with - very helpful, answered all questions, provided great email and phone follow up and did an excellent job. No nonsense, straightforward info, no pressure, and really thoughtful, friendly service. All parts of the deal were great - pricing, trade-in, and financing - and all the people at Ganley that I dealt with were great. And the Accord is terrific - as I fully tested and compared 3 other similar vehicles, I know I got a good deal sand have been treated well. I recommend Tiffany and Ganley highly.

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mraglow
4/28/2013 10:35:41 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Peter KashPeter Kash
Nick LorenzoNick Lorenzo
Dave RunserDave Runser
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ganley Honda:

The purchase of my new Honda Pilot was painless and exciting. All of the employees involved in the purchase are top notch and really involved my whole family. I would not hesitate to recommend Ganley to my friends, family, and co-workers, as they made us feel like their "family."

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Keekeekelly
4/24/2013 4:29:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike SheppardMike Sheppard
Brian WallsBrian Walls
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ganley Honda:

I have always owned and loved Hondas since I can remember. Of all the dealerships that I have been to, and its been many through the years I never received better service than from Ganley Honda. I recently purchased a 2013 Honda Pilot and I just love it! It is an amazing vehicle inside and out. The Salesman Brian and Manager Mike, that I purchased with were so professional, friendly and incredibly knowledgeable with any questions that I had. I must say, speaking from experience I never received that from any other dealership that I have purchased from before. I will continue to always purchase my vehicles with them and really happy that I finally found a Honda Dealership that puts the customer first! Those guys rock!

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TCNguyen
4/22/2013 9:42:24 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave RunserDave Runser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Ganley Honda:

When I was shopping for a 2013 Honda CR-V, frankly I visited several dealerships and I could get the same price or little lower for the same car at other dealerships, but I Ganley Honda, especially the sales person I worked with, showed that they wanted my business and meant it. And, that brought me back to them and I decided to buy from Ganley Honda.

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br1rks
4/20/2013 9:30:21 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nick LorenzoNick Lorenzo
Brian WallsBrian Walls
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.4

My Review Of Ganley Honda:

I didn't think the dealership itself had a lot of curb appeal upon pulling in, but I was pleasantly surprised once I walked in. The staff was very personable. I was greeted almost immediately upon entering the door. Brian Walls, my salesman, was very personable and knew a lot about the vehicle I was interested in. He seemed to ask all the right questions and had the answers to mine. I would have liked for the paperwork process after the purchase to have gone a little faster than it did. It did seem like I sat for a long time while waiting for the finance person to come with my paperwork. I felt like I was treated fairly, and I am the type who absolutely DREADS walking in to a car dealership. I would and have recommended Brian Walls and Ganley Honda to my family and friends.

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margeplaga
4/15/2013 1:21:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian WallsBrian Walls
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ganley Honda:

brian was very friendly and took his time talking to us about the crv that we bought. he also gave us a much better price than other dealers. we were totally satisfied with him and would recommend him to others
marge plaga

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Shelly5961
4/13/2013 5:41:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kevin DawsonKevin Dawson
Brian WallsBrian Walls
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ganley Honda:

Overall experience was great. We came back to this dealership after leasing a car a year ago, for our 2nd Honda! Staff was polite, knowledgeable and not pushy in any way. Upfront with pricing, nothing hidden. Will definitely come back for our next car.

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jrzadzilka
4/9/2013 9:22:56 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tiffany KruzerTiffany Kruzer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ganley Honda:

This is my fourth new vehicle from Ganley Honda and Tiffany Kruzer.
So why would anyone keep coming back for more ... unless

... unless the experience continued to be exceptional in all aspects.

Tiffany worked with me to make sure everything I needed, wanted and was concerned about was answered and cared for. She is always friendly and professional. With each new car, the process became quicker, less stressful (maybe not even stressful at all), with all the details worked out in advance that could possibly be completed without me present. I am now driving the Honda that I wanted at the best price possible ... again. Thank You Tiffany and Ganley Honda!

Jeff Zadzilka

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