Reason for Visit: Sales (Used)
I recommend this dealer: No
My Review of Ganley Honda:
I went to Ganley on September 4, 2009 to purchase a vehicle. My credit is bad and I told the salesperson from the beginning. He said they should be able to help me. I had already researched their vehicles online and I already knew the vehicle I wanted to purchase. I told the salesperson I had a downpayment plus a trade-in. I was there on a Friday evening about 4:30pm...I was told it was too late to contact any banks, but to leave a deposit and that would hold the vehicle for me. I gave him a check for $250.00. I then spoke with the finance manager and he told me he would be able to get me a payment for under $300.00 as the car was a used vehicle and I refused to pay over that amount. He told me to get a copy of a utility bill, 3 references,etc. and to either fax or email him the information the following day, which was a Saturday, so he could send my application to the different banks they work with, he said the banks were open on Saturdays until like 1pm. I emailed my paperwork around 11:30am and I waited...and waited....about 2pm I decided to call the salesperson at the dealership who at that time told me that they weren't able to submit my application because the banks were closed. I was a bit upset that no one bothered to call me though they had told me the banks were open till like 1pm and I waited around for nothing. I e-mailed the finance manager and let him know how I was feeling and if they could please contact me on Tuesday (it was Labor Day weekend) when they heard anything.
I never got a response to my e-mail and I never heard a thing from neither the salesperson or the finance manager. So, on Saturday, September 12th, I decided to go get my $250.00 deposit back since apparently I wasn't getting the vehicle. Yet I was told that I could not get my $250.00 deposit back because it had not been 10 banking days due to the the holiday weekend....I was upset, and I told the salesperson how I got no response from him or the finance manager, therefore I wanted my money back. He assured me that if I came back Thursday, September 17th, that would be 10 banking days and they would cut me a check for my $250.00 deposit.
On Thursday, September 17th, I once again returned to the dealership and was directed to the Cashier, who knew nothing about a refund and contacted the salesperson. The Cashier asked the salesperson if he had put a requisition in for my refund check and he stated that he had. They had me wait in the waiting room and the salesguy went to talk to whoever he needed to talk to to get my refund check. When I was last at the dealership on the 12th, I told the salesguy that I was leaving on vacation on Friday the 18th, so I needed that money....he reassured me it would be ready, so of course I am expecting to just go to the dealership and just pick up my check. Yet that was not the case, and after waiting about 15 minutes, the salesperson comes back and tells me that they cannot cut me a refund check unless I can provide proof that my original check to them had cleared. He tells me that if I have an online account for my checking, I can show him proof of the check clearing. At this point I am very upset and I tell him I'm not providing him access to my checking. I told him "I thought that was the point of waiting 10 banking days to make sure the check had cleared." The salesperson went back and talked to someone (at this point I am assuming it's the finance manager) and came back and told me that unless I went online and provided them proof of the check clearing, they would not cut me a check.
I am really upset that I am being forced to share my checking information to someone as a result of their failure to deposit my check in a timely matter. Finally, knowing that I was at their mercy, I relented. I must admit I was very emotional and loud, but I never cursed at anyone. So, the salesperson takes me his desk in the middle of the sales floor to pull up my confidential checking account to provide them proof. They ask me to print it out....so I print it out and the salesperson brings me the printout,and at this point I am still complaining, extremely upset about having to do this, and then the finance manager whose office is like 10 ft away comes out and tells me I need to leave because he hears me yelling. I tell him that as soon as I get my money I will leave, he tells me that as soon as they determine the check cleared they will cut me a check. I told him of course the check cleared, he then said "are you sure it cleared or did it bounce?" Mind you, all of this is going on in the public eye, in the middle of the salesfloor.
I did get my refund check and I left. So, I don't need help getting my money, but I do feel like my confidentiality was violated, I feel like I was mistreated, including discriminated upon. They made me feel like a criminal or something, having to provide proof of my check clearing...I never heard of such a thing! I will pursue this with other agencies because the fact that I had to access my confidential information in public and was then humiliated in public, should be investigated.
I am a law abiding,tax paying citizen. I am a mature woman over 50, there is no good reason to treat me the way I was treated at that dealership. Not sure if you are the agency to report this to, but I will continue to look for others. Thank you.
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