Garavel Subaru

Our lease of Subaru Crosstrek from Garavel coming to the end. I would like to express one more time the following: We consulted with a few different (by location) Subaru dealerships, explaining our situat end. I would like to express one more time the following: We consulted with a few different (by location) Subaru dealerships, explaining our situation. All of them were simply shocked on how we, as customers, were treated by unprofessional, disrespectful, unmannered and lazy team at Garavel. The reason for all these epithets is more than fair, because our complaints(concerns) almost right away from the time we started driving the leased car, finally were addressed at a different Subaru dealer, and the cause was clearly explained and pictured in the Report of a Full Multi-Point Vehicle Inspection, which the service team at Garavel never offered and never performed. Our concerns at Garavel dealership, were not taken Seriously: instead, the service team was humiliating and mocking us, saying this car is not for us; everything is fine with a car, and we are only customers who complain about a brand-new car. However, the findings in the Report provided by Dan Perkins, were so shocking and required additional consultation with a Legal professional, specializing on dealerships. The arrogant team (especially "managers"), whose unacceptable behavior the Gen. Manager protected, refused to resolve the serious issues. There was no help at all from from Mr.J. Caravel, who was just covering up the incident. The service at another Subaru location was just outstanding, as at many other places (Mini, Toyota, etc.) I had in the past. Understanding our situation, some services at a new place were performed at no charge, and some with a huge discount, also not requiring us (my son and I), to have a ride with the technician. He was professional enough to figure out himself what the problems are with a car we drive, compared to your technicians who required us to ride with them, which is absolutely not necessary for a real professional. The simple answer would be in a Multi-Point Inspection, which for some reason, intentional or not, the service team at Garavel did not want to perform. So, for more than 1 year, because of them, we were exposed to danger to our health and safety. No matter what they will do or say now, I keep all our complaints in my file with a time of appointments, which started in the beginning of last year, almost right after the lease. We also have some witnesses whom we shared our concerns with and who suggested a full check-up. The primary goal for the service should be: to satisfy Every customer at Every opportunity!  But the goal at Garavel, seems, is just collecting the 5*-star reviews (real or not) in order to receive a Winning Awards, which, in my opinion, that team does not deserve.  Also, we were unpleasantly surprised when the employees at the Finance Dept. at Garavel, could not find our leasing contract and answer the questions, showing their incompetence. The worst experience we ever had in our life at this dealership!!! More

Stephen was great. I came in to test drive an Impreza and after talking with him about what I was looking for in a vehicle, I also test drove the Crosstrek too. We went I came in to test drive an Impreza and after talking with him about what I was looking for in a vehicle, I also test drove the Crosstrek too. We went over the differences between the two in side-by-side printouts which was really helpful for me for me to see visually. I never felt pressured into anything while I took a few days to make a final decision. I ended up going with the Crosstrek and he also suggested that I could see the colors in person again on the cars in the lot before making a final decision (which was helpful since I was going back and forth). He was patient while I had a challenging work schedule for picking up the car. Details and attention like that stood out and made it a very overall positive experience for me. Now I'm a first-time Subaru owner. More

This dealership was like family - no sales pressure at all which made the purchase all that more wonderful. Joe was easy to talk to and very knowledgeable. Would recommend to everyone. all which made the purchase all that more wonderful. Joe was easy to talk to and very knowledgeable. Would recommend to everyone. More

Gotta go to Dave Novik at Garavel Subaru in Norwalk, CT. The best of the best! Love the new car and thrilled with everyone at Garavel. PS - It was a puppy and kitten adoption day. Hard to not take one The best of the best! Love the new car and thrilled with everyone at Garavel. PS - It was a puppy and kitten adoption day. Hard to not take one of the cute puppies home. More

Kris is an amazing salesman, very professional take his time to show you everything, very patient, will recommend him to everyone. time to show you everything, very patient, will recommend him to everyone. More