Garden Grove Hyundai

Very disappointed and frustrated with the service I received this morning for my pre-scheduled 10:15am appointment to take care of a Recall on my Santa Fe. At the very least, at the time I made the app received this morning for my pre-scheduled 10:15am appointment to take care of a Recall on my Santa Fe. At the very least, at the time I made the appointment, I should have been made aware of the construction and the issues it could cause, but nothing was said. When I arrived the dealership was in complete disarray due to construction to their Service Center. The were no signs or employees to guide customers so the front are was completely blocked off by customers in their vehicles not knowing where to go. Since there were no signs and I was blocked off to my right, I went to my left, past the Service Center thinking that they were checking in customers at the back side of the Service Area. Big mistake, the area was so packed in that I am very lucky I was not hit. I finally made it back up front and was able to find a parking spot and proceeded to walk inside the sales froor, where a makeshift service check in area was set up. I was then told that I needed to get in the line of cars that was at least a dozen cars long even though I explained that I had made an appointment and was there on time. At that point I said that I was going to reschedule and left. When I got home I called the dealership to speak to the Service Mananger but was told the Leonard never works on Saturdays and there was no other Manager could speak to until Tuesday. Completely unacceptable. I will not be returning to Garden Grove Hyundai and will be taking my business elsewhere when servicing my 2 Hyundai vehicles or making any additional purchases. More

My car was towed 9/14/22 to Hyundai of Garden Grove due to overheating from a hose rupture. It cost $230 for diagnostic which meant visually noticing that there is a tear in the hose. This is an unreasonab to overheating from a hose rupture. It cost $230 for diagnostic which meant visually noticing that there is a tear in the hose. This is an unreasonable cost to diagnose something simple. In the end it cost $1,625 to replace 2 large radiator hoses, 2 small hoses near the firewall and 1 sensor. All the hoses were held in place by clamps and sensor (plug and screw on the ends). These were simple to replace but it took them 7.2 hours and over 5 days to do it. I wonder how they make money if it takes a mechanic 7.2 hours to replace such trivial parts. Now I know - they rip you off by padding the hours. On top of that when I received the old parts back, I noticed that 3 of the hoses were still in good condition. So here is another way they rip you off - replace parts that are still usable. Just because I refused other recommended services they held my car hostage until 9/20/22 when the service advisor called me at home after 7PM which was a little late to pick up my car. He had promised to call at 2PM. Throughout the whole time my car was there I had to call to check on the status, Not once did they call me to keep me updated. The service advisor aka con artist is Mark Sanchez. Hyundai of Garden Grove is a terrible place to take your car for service. They have shown me poor customer service, that they are untrustworthy con artists and unreliable service. In the end: Parts = $412 / Labor = $1,625 / Days in shop = 6 days More

This was by far the most frustrating experience I have ever had dealing with the service department. About six weeks ago I had my Elantra that I purhcased to this dealership brought in for repairs. Afte ever had dealing with the service department. About six weeks ago I had my Elantra that I purhcased to this dealership brought in for repairs. After being told that my car would be ready by the next day, then in about a week, and finally over a month later, still have not picked up my car. The service department has been nothing but rude, dishonest, and unhelpful. I have received every kind of excuse about parts being on order, not receiving paperwork from my insurance company (which was a lie), and more. Now the service department is threatening me with storage fees if I do not pick the car up this week because they will not wait for approval from my insurance company, I will not be doing business at this dealership ever again, and I do not advise anybody else to give them business either. Utterly ridiculous and unprofessional, rude service employees who tried to wrongfully charge me for repairs covered by my insurance company. More

This is an updated review of the Warranty repair of my 2021 Hyundai Sonata here. I waited about 9 months to get my car, but the day I picked it up, I had to wait another 7 hours to simply wait for a car w 2021 Hyundai Sonata here. I waited about 9 months to get my car, but the day I picked it up, I had to wait another 7 hours to simply wait for a car wash without being able to do anything. I was even late for my work, so I had to explain everything happened here. In addition to that, after I got my car, I figured out that the cap that covers the key hole on the handle is gone, so I asked them where it is. It ended up being lost, so they told me that they ordered it and will arrive at my residence by Wednesday. Today is Thursday, and it did not arrive, so I called there today to locate the cap, and they have no idea what I am talking about, and they told me to wait for a call back after they locate it, but I have not received any call back for about 3 hours. I do not know how to explain how I feel, but one thing I can say is that I do not know if I will ever trust Hyundai anymore. They are being totally irresponsible for their own fault. All I wanted is the location of the part that was not even supposed to be removed from the car, and they are treating me really poorly. More

This dealership is OVERCHARGING and are ABSOULTELY NON-RESPONSIVE to CUSTOMER COMPLAINTS Took my ELECTRIC IONIQUE 2019 there for service. 1. They did not give me an estimate when I dropped the NON-RESPONSIVE to CUSTOMER COMPLAINTS Took my ELECTRIC IONIQUE 2019 there for service. 1. They did not give me an estimate when I dropped the car. Said they will call with one. Never did. 2. Told me car will be ready in 2 days because they needed parts for re-calls. When I called back in 2 days I was told they don't have the car...service rep asked me twice if I was sure I dropped the car with them because he was not finding it in their system. Took them half a day to find it ...in their own parking lot. 3. When I finally picked up the car after 3 days, they gave me a bill for $500. The bill was NOT ITEMIZED. I asked for an itemized bill. Was told they don't have one. Initially I was told the service only involves replacing the battery coolant, cabin air filter replacement and tire rotation. I have had major service done on ICE cars (involving engine and transmission oil changes plus filters) for less than that. 4. One of the services "performed" was tire inspection and rotation. The next morning after I picked up my car from them , when I started driving the CHECK TIRE light came on. When I checked the tire pressure, ALL TIRES WERE LOW BY 6 PSI or more. They obviously never inspected the tire pressure. 5. Asked to speak with Kevin, the service assistant who was responsible for the car, in order to get an itemized bill. TWO weeks have gone by...no response from Kevin After one week I called the dealership and asked to talk to the GM. Another week went by, still no contact from them. I called a couple other dealerships, and was quoted $210 for this service. More

0 Star -Steering wheel made noise on an Elentra 2013 - 0 Star - Steering wheel made noise on an Elentra 2013 - Chris the adviser without checking said would take 3 hrs to diagnose- he said could be coupli 0 Star - Steering wheel made noise on an Elentra 2013 - Chris the adviser without checking said would take 3 hrs to diagnose- he said could be coupling issue and there would be a $225 for the diagnostic- the car has only 48k miles - I asked if it’d be under warranty - he said he doesn’t know but if it’s not I would be charged for diagnostic fee. Don’t bother try to call the general manager Ken Smirz as listed- the call got transferred and no one picked up ;-((( I guessed aa previous bad reviews were true! More

This service dept is one of the most unpleasant & overcharging dealerships I visited for my Hyundai's over the years. Not honoring the service coupon it sent & charging for twice the number of hours overcharging dealerships I visited for my Hyundai's over the years. Not honoring the service coupon it sent & charging for twice the number of hours for services while the vehicle was in for a few hours. I even started suspecting if the actually performed the work listed on the invoice. It is totally different experience from that at Northern CA dealers where I moved from. I would consider going to another location. More