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Garlyn Shelton Buick GMC Cadillac - Service Center

Temple, TX

4.0
17 Reviews

17 Reviews of Garlyn Shelton Buick GMC Cadillac - Service Center

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August 24, 2025

They tried to get me to say that I have a slow leak on one of my tires and that it was in a position where it couldn't be fixed. I thought that was kinda of weird so I went directly to discount tire and t More

by camelahollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eugene Guy
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June 05, 2025

I paid $200 for a diagnostic test that resulted in no answer and then, I got the same service airbag notice again after the diagnostic testing. More

by milaida.east
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the names
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Jun 05, 2025 -

Garlyn Shelton Cadillac responded

Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must be to pay for a diagnostic without receiving clear answers—especially when the issue persists. This is not the level of service we aim to provide. We’d appreciate the opportunity to make this right, so please don’t hesitate to contact our service team directly so we can take a closer look and help resolve the issue.

April 29, 2025

The customer service representative are always professional. They always answer my questions.The customer waiting area is always looking clean and professional. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lauer
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May 01, 2025 -

Garlyn Shelton Cadillac responded

Robert, thank you for your positive feedback! We’re glad to hear that you consistently have a professional experience with our customer service team and that our waiting area meets your expectations. We appreciate your continued trust in us, and we look forward to serving you again soon!

February 26, 2025

I been getting my trucks serviced for years and always have had Great service friendly staff More

by Fabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gary
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Feb 27, 2025 -

Garlyn Shelton Cadillac responded

Thank you for your loyalty, Fabel! We're glad to hear that you've been receiving great service for years and that our friendly staff has made your experience enjoyable. We appreciate your support and look forward to serving you again! 🚗✨

December 23, 2024

The Service Department took care of my recall, Liz handled my situation with expertise and care. More

by edwardsn65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
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Dec 23, 2024 -

Garlyn Shelton Cadillac responded

Thank you for your feedback! We’re thrilled to hear that our Service Department was able to take care of your recall efficiently and that Liz provided you with expert and caring assistance. We appreciate your trust and look forward to serving you again in the future!

October 01, 2024

I had a problem with the service department getting my vehicle parts in. They took care of my issue and I am pleased. Failure to communicate will cost you money. More

by William Cottrell
Recommend Dealer
Yes
Employees Worked With
Walt and Jim
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Oct 02, 2024 -

Garlyn Shelton Cadillac responded

Hi William, thank you for taking the time to reach out about your recent visit with our service department. We are always looking for ways to improve ourselves and the experience of our customers and will use your comments here as such.

June 22, 2024

Service department unprofessional, disrespectful~Schemers. Mess with my tire sensor. I WILL NEVER GO BACK! More

by mom2dadhort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walt, Brian Duble
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Jun 24, 2024 -

Garlyn Shelton Cadillac responded

Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our service department. Your feedback is very important to us, and we take these matters seriously. We strive to provide professional and respectful service to all our customers, and it’s clear we fell short in your case. We would like to investigate this issue further to ensure it does not happen again. Since we do not have your contact details, please reach out to us directly at bduble@garlynshelton.com so we can discuss this matter further and make things right. Once again, we apologize for the inconvenience and frustration this has caused you. We appreciate your feedback and hope to have the opportunity to restore your trust in our services.

May 07, 2024

Customer service was great and very informative. I would definitely come back and recommend it More

by BOOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Guy
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March 18, 2024

Always there when we need you and do a great job of taking care of our car needs! God bless you, Jim Lauer! More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Lauer *****
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September 22, 2022

Great, very promt, personable, took the time to explain all services. Highly recommend the service dept. More

by Ahorn1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Duble
Report | Print
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