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Gary Rome Hyundai

Holyoke, MA

4.3
1,333 Reviews

150 Whiting Farms Road

Holyoke, MA

01040

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1,333 Reviews of Gary Rome Hyundai

August 12, 2025

Pleasant experience from the moment we walked into the showroom, was greeted and introduced to our fantastic salesman Bobby. He went above and beyond to make the entire transaction as quick as we needed i More

by coco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian the internet sales associate, Jason Cisek, Robert Kosior
Aug 13, 2025 -

Gary Rome Hyundai responded

We are so grateful for your feedback! It's fantastic to know Bobby and our finance team made your experience smooth and enjoyable. Thank you for choosing Gary Rome Hyundai and for recommending us to others. Safe travels ahead!

August 11, 2025

The service team is usually great, it starts with Gio! Dependable and consistent performance from all. More

by Robert.mcwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar in parts
Aug 12, 2025 -

Gary Rome Hyundai responded

Robert, thank you for sharing your great feedback about Gio and our team! We appreciate your trust in Gary Rome Hyundai and look forward to assisting you again.

July 30, 2025

Friendly, courteous service staff. I was greeted, concerns were discussed and fears were assuaged. Work was completed faster than promised. More

by D-LAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa, Andrew, Javon the porter, Tim Ferreira, Gary Rome, Kevin Schechterle, Peter Lustenberger, Robert Rubin, Denise Carr
Jul 30, 2025 -

Gary Rome Hyundai responded

We’re glad to hear our team put your mind at ease and exceeded your expectations at Gary Rome Hyundai. Thank you for the kind words. Safe travels ahead!

July 22, 2025

Woke up to a flat tire so I called my salesman Bobby Kosior who walked me through using my wheel and tire insurance I purchased. So glad I had that extra coverage and the service department was so accom More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kosior
Jul 23, 2025 -

Gary Rome Hyundai responded

We are happy to read such a fantastic review and can't wait to share this feedback with Bobby & the rest of our team. Thank you for choosing Gary Rome Hyundai and for sharing your support. See you down the road!

July 21, 2025

Always a pleasure walking into Gary Rome. Friendly staff, knowledgeable sales and service staff. Online appointment setting is easy to use. Would recommend to anyone. More

by winewithmeg1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Davenport
Jul 22, 2025 -

Gary Rome Hyundai responded

Thank you for the great review! We're glad you enjoy your visits here at Gary Rome Hyundai and appreciate our friendly, knowledgeable team. Safe travels!

July 20, 2025

Each time went to Gary ROME , always friendly staff. My last visit this week was very good. Andrew in service dept. was extremely nice, very helpful and very friendly. Thank you to him again !! More

by Shar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Jul 21, 2025 -

Gary Rome Hyundai responded

Shar, thank you for sharing your awesome feedback about Andrew! We appreciate your business and we hope to see you again at Gary Rome Hyundai.

July 19, 2025

I have always had good service since I purchased my car there. Andrew was very good service Advisor. More

by Lauriemettey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Harris
Jul 21, 2025 -

Gary Rome Hyundai responded

We're glad to hear Andrew has provided quality care, Laurie! Thank you for trusting us with your vehicle! - Gary Rome Hyundai

July 14, 2025

My first encounter at this dealership no one acknowledged that I was there and when I ask for a salesperson everyone was busy and I needed to make an appointment, so I left. I gave it another try and Robert More

by garvo12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fenton, Robert Gourde
Jul 14, 2025 -

Gary Rome Hyundai responded

Hi Garvo! Thank you for sharing your feedback and giving us a second chance. We are thrilled that Robert could assist you, and we hope you will consider purchasing from us again in the future at Gary Rome Hyundai.

April 25, 2025

Brand New top of the line SUV has a check engine light on. Dealer expects to be Paid for the diagnostic tests. They may be taking this vehicle back very soon as a LEMON More

by whiteh693
Recommend Dealer
No
Employees Worked With
Paul Bonavita
Apr 28, 2025 -

Gary Rome Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 27, 2024

I went to Lia Honda and felt pushed and by the time I was finally got to walk out I was so stressed and unhappy. I almost decided to not even get a new car at all ... so we went to Gary Rome Hyundai ( only c More

by maricee70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Anntonetti , Chris Fenton
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