Gary Smith Ford Inc.

I pre-ordered an Electric Ford F-150 Lightning on the night Ford Debuted it online. I was assigned Gary Smith as the local dealer to process the order. Now 8 months later as production nears Gary Smith night Ford Debuted it online. I was assigned Gary Smith as the local dealer to process the order. Now 8 months later as production nears Gary Smith is informing me they're going to add at least $15k markup on my preorder with Ford! WHAT?! They aren't doing anything but processing the order I made with Ford Corporate. The nerve of them, what opportunistic thieves. They told me everyone was doing it (guess that makes it right, hope they don't raise their kids that way), but I found a noble dealership in the next state that committed to selling it to for MSRP plus $500 documentation fee. TRANSFERRED MY RESERVATION LIKE.......LIGHTNING! That would have been my first time doing business with Gary Smith but I can guarantee that will never happen again in the future. More

I had a 2 PM appointment to service my vehicle which was scheduled several weeks in advance. I scheduled an oil change, a 10K inspection and stated that the vehicle had an intermittent burning clutch smell scheduled several weeks in advance. I scheduled an oil change, a 10K inspection and stated that the vehicle had an intermittent burning clutch smell which I wanted looked into. I arrived ten minutes before my appointment and the vehicle wasn't touched for over an hour. Out of the 27 minutes it was actually in the bay and when I wasn't watching the it for roughly 10 of those minutes, a full tire rotation, oil change and 10K mile inspection was apparently accomplished. The clutch was never looked into although a technician did ride with me to try and troubleshoot the problem. The manager stated that it was Ford's policy that unless there was a hard broke problem, that the dealership was not allowed to look into it. He then stated that's why I had a warranty. I asked what good was a warranty that wouldn't look at anything that wasn't hard broke, but I can only presume that preventative maintenance isn't truly accomplished at this dealership. If I didn't have to drive an hour one way to see another Ford dealership, I'd never go there again. More

Service department is worst I have ever experienced. Held vehicle hostage for warranty company payment. Repetitively told car ready but we can't pick it up. Never called when they said they would. vehicle hostage for warranty company payment. Repetitively told car ready but we can't pick it up. Never called when they said they would. More

The service was good and the location even better. Working with this team was easy and convenient and they met all of our needs. I would definitely recommend Working with this team was easy and convenient and they met all of our needs. I would definitely recommend More

Rob is the best! Ask for Rob!! The guy is amazing to deal with. He is fun and kind and wants what’s best for you!! with. He is fun and kind and wants what’s best for you!! More

My daughters Explorer had a 303 error code with engine light on. 303 means 3rd cylinder misfiring which caused the car to lurch and motor to shake violently whilst driving. We communicated this c light on. 303 means 3rd cylinder misfiring which caused the car to lurch and motor to shake violently whilst driving. We communicated this code to Ford service as we dropped car off for repair. Ford hen did a 1331$ dollar tuneup to the car and had us pick up car.. Believe this was gouging as tune-ups do not cost 980$ in labor. See invoice attached. Drove car a mile after pickup and returned it as problem still there - engine violently shaking and lurching. Next day Ford Service replaced the coil on the 3rd cylinder only and car is fixed now. The repair cost 141$ and was all that was needed to fix the car. This fix should have been obvious to anyone who could read or google what error 303 means. Ford should not have charged the initial 1331$ tune-up as this was unwarranted, unnecessary, overpriced and did nothing to fix the issue. More

If you're in the market for a vehicle, go see Rob @Gary Smith Ford! Best customer service around and he'll treat you like family! #AskforRob Smith Ford! Best customer service around and he'll treat you like family! #AskforRob More

I'm looking for a new Ford and I'll tell you what Rob has me sold on coming back. #ScooterRob. He's the peoples salesman me sold on coming back. #ScooterRob. He's the peoples salesman More

Rob Sansonia is the ideal professional. No haggling, no games, just downright perfection personified. I would absolutely without a doubt buy from rob again. 100% games, just downright perfection personified. I would absolutely without a doubt buy from rob again. 100% More

When looking for a new Ford it is all about Rob Sansonia! An incredible personality coupled with the best knowledge about cars in the industry is a recipe for an incredible shopping experience. Thank you Rob An incredible personality coupled with the best knowledge about cars in the industry is a recipe for an incredible shopping experience. Thank you Rob! More