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Gates Chevrolet of South Bend - Service Center
South Bend, IN
110 Reviews
110 Reviews of Gates Chevrolet of South Bend - Service Center
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June 24, 2019
Great Work Had my vehicle stolen and damage, The Gates team did a great job putting it back together. They also had it detailed at Zebarts. They went above and b Had my vehicle stolen and damage, The Gates team did a great job putting it back together. They also had it detailed at Zebarts. They went above and beyond to get my vehicle back to me in a timely manner. More
by FRANCISCO.DELGADO77
Verified CustomerEmployees Worked With
Ricky
May 22, 2019
Great Staff The staff is always professional and friendly. They are efficient and speedy. We now have 3 vehicles that we take for regular oil changes there. The staff is always professional and friendly. They are efficient and speedy. We now have 3 vehicles that we take for regular oil changes there. More
by JENELLEJ13
Employees Worked With
May 22, 2019
consider looking elsewhere They kept changing the estimate for the repair, saying there were parameters given by the insurance company that they had to follow. But then later, a They kept changing the estimate for the repair, saying there were parameters given by the insurance company that they had to follow. But then later, after I asked for a new "skin" for the door that had the most damage and had been told that I would have to pay more, the insurance company told me that the new skin should have been ordered in the first place. The estimate was first $3,400, then went to $3,200. But then when I asked for the new "skin", I was told I would have to pay $330 more out of pocket, then later it was $450 out of pocket. This was in addition to my deductible- I was told it was more since I had asked for it. Again, the insurance agent told me the skin should have been ordered from the beginning and he made sure that I did not have to pay more out of pocke. Things got better with the shop when someone else took over management of my repair. I was directed to go to this location by my insurance and they told me themselves they are the best in the area and have been in business of over 90 years. I doubt I will ever use them again. It was a very bad experience. Felt like they were playing me since I am female- giving me misinformation about my repair and my out of pocket costs. More
by given the run around
Employees Worked With
Isaiah, Rick
May 10, 2019
Just another number I was not greeted upon entry, and after arriving I was hurried into Swansons office so he could get my info and get moving along on a repair I wasnt e I was not greeted upon entry, and after arriving I was hurried into Swansons office so he could get my info and get moving along on a repair I wasnt even sure I wanted yet. When I expressed this concern, he rudely informed me that I was wasting his time and if I want an estimate I need to come back on another day when the insurance company's estimator is on site and that he cant help me. Being frustrated enough as is, I made the (wrong) decision to just go ahead and let his team handle my repairs. Big mistake. Not only are the after market parts Swanson hyped up cheap garbage, they didnt even fix any of the mechanical issues that appeared after the collision so I have a bunch of lights on in the dash. Not to mention they were so cheap they put the damaged license plate light bulb from the old trunk in the new one. They replaced a headlamp unit that didnt need replacing, but failed to align it with the other lamp so my headlights point in two different directions. Just overall not happy with the job considering how much they charged us (insurance and I) for it. At least now I know to shop locally and never trust another corporate body shop again. More
by Shojx
Employees Worked With
May 01, 2019
Great Group Love working with the folks at Gates Ireland Road Service and Body Shop. It is the only place I take my vehicles for service and body work. The serv Love working with the folks at Gates Ireland Road Service and Body Shop. It is the only place I take my vehicles for service and body work. The service group is easy to work with and they just get how to handle service needs. For body work, the estimate process is very smooth and the work on my vehicles has always been timely and high quality. More
by THOMD
April 26, 2019
Body work Isaiah was very friendly and explained everything very well keep me up me updated on the car and called ro make sure i was satisfied with the work on Isaiah was very friendly and explained everything very well keep me up me updated on the car and called ro make sure i was satisfied with the work on my car. More
by ROSEBUDLAX7
Employees Worked With
Isaiah
April 25, 2019
Fantastic customer service! Easy Peasy! Getting the original estimate was a breeze! Took all of about 10 minutes and I was out the door! My appointment for repair was quickly scheduled the Getting the original estimate was a breeze! Took all of about 10 minutes and I was out the door! My appointment for repair was quickly scheduled thereafter, and the repair itself was completed on time and even quicker than I expected! I received a phone call stating that my vehicle was ready for pickup, but it was going to be tight for me to make it there on time before they closed for the day, and the gentleman offered to stay a few minutes late and wait for my arrival! Awesome customer service!! Would use again!! More
by BITEBLOCK739
Employees Worked With
Other Employees :
Brian Toole, Joel Gates
April 25, 2019
Dead Battery I had a dead battery that wouldn't take a jump start. Had it towed to Gates Ireland Road, battery replaced and a bunch of codes reset. I had a dead battery that wouldn't take a jump start. Had it towed to Gates Ireland Road, battery replaced and a bunch of codes reset. More
by CAGDOC3
Employees Worked With
April 17, 2019
Customer Friendly Service Reasonably priced, quick, and great customer service for oil changes. I've been using the Ireland location for 2+ years, and I would highly recommend Reasonably priced, quick, and great customer service for oil changes. I've been using the Ireland location for 2+ years, and I would highly recommend. More
by SunshineTraverse
Employees Worked With
April 12, 2019
poor paint job a scratch on our new car was repaired and reappeared about a week later in same spot. they claimed it was something i had done! they would not work wi a scratch on our new car was repaired and reappeared about a week later in same spot. they claimed it was something i had done! they would not work with us to have it repaired unless we paided again to have it repaired again. my insurance company is State Farm and i may be contacting them to see if i any recourse t More
by RONLAVON
Employees Worked With
Isaiah
