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Gates Toyota
South Bend, IN
858 Reviews
Gates Toyota has the Toyota products that you need when you are out shopping for a new vehicle. With more than 100 new Toyotas in stock on our lot, you will always find something that will suit your needs and your lifestyle. We are happy to be a part of such a fantastic brand, and we are glad that we can provide them to you right here in South Bend, Indiana. With our convenient location we have people come to us from all over Indiana including Mishawaka, Elkhart, Goshen, La Porte, Michigan City, Bristol, Plymouth, and we even have a lot of customers who come all the way from Benton Harbor, Kalamazoo, and Niles, Michigan.
In addition to our huge selection of new Toyota vehicles, we also have an impressive selection of used vehicles that are sure to impress. Come to Gates Toyota, and you will have all the vehicle options that you could ever need. If you already own a Toyota, then you need to come here for the spectacular service that your vehicle has been wanting. We will get you the oil change that you want, and the major engine repair that you need. If you are in Michiana and you are interested in the Toyota brand, then you need to come and see us at Gates Toyota in South Bend, IN.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
By Type
Showing 858 reviews
August 09, 2019
Leasing made easy Gates Toyota is a great dealership to lease from. This is my second RAV4 and the process is very convenient. The staff is knowledgeable and helpful in Gates Toyota is a great dealership to lease from. This is my second RAV4 and the process is very convenient. The staff is knowledgeable and helpful in making the decision to lease. More
by Anonymous
Verified Customer
August 06, 2019
Poor quality control Oil change, tire rotation and brake service. 2 miles away and brakes went to the floor Truck was left oil finger prints on the door and hood. Did n Oil change, tire rotation and brake service. 2 miles away and brakes went to the floor Truck was left oil finger prints on the door and hood. Did not wash vehicle Left a hammer on my tonneau cover, bounced off on the way home missing the car behind me Tire rotation not completed as I marked my tires and only the front was swapped Then had to waste 3 hours of another day to return to have vehicle repairs done properly. Never again with Gates. More
by LYNSTEVE2009
Employees Worked With
August 06, 2019
Did not have to wait long Excellent service team. Very friendly employees. Waiting room nice and clean and plenty of seating. Did not have to wait very long. Appointment was ea Excellent service team. Very friendly employees. Waiting room nice and clean and plenty of seating. Did not have to wait very long. Appointment was easy to make. More
by MFRG614
Employees Worked With
August 02, 2019
Trading Rogues Last week, I returned for a second time in 2 years to Gates Toyota to trade in our 2016 Nissan Rogue for a newer Rogue with less mileage. We put a lot Last week, I returned for a second time in 2 years to Gates Toyota to trade in our 2016 Nissan Rogue for a newer Rogue with less mileage. We put a lot of miles on our vehicles as we have children who live in northwestern Canada. After perusing their website, I contacted the dealership by email first to let them know what I was interested in on their lot. I was contacted promptly by one of their internet sales people who was very courteous and helpful. I told her that I only wanted to work with Mike McNally. The reason I requested Mike again was because of my earlier experience with him 2 years ago. He is hard working, funny, knowledgeable and he makes the whole onerous process of buying a car pain free. He works quickly, showing you what they have along with its special features, mileage, etc. and he has always given me a great deal on a trade in. He also knocked quite a significant amount off the sticker price too. He wants his customers to be satisfied. I can't say enough good things about this man. I will return to Gates and to Mike McNally every time I am ready for a newer vehicle. Not only are the sales staff wonderful, and remember, Mike McNally is my favorite, the service department folks are always courteous and friendly. The lounge area is very comfortable with free coffee and tea offered. They even have a free van service to take you shopping or wherever else you need to go while you are waiting for your car. If you want excellent, fair service from a team of trustworthy pros, I strongly urge you to try Gates Toyota. Personally, I don't plan to go anywhere else while Mike McNally is there. Special mention and thanks also to their business manager, Jason Westafer for great service. I think they all deserve a raise! More
by RoguesRock
Employees Worked With
Other Employees :
Carol, their wonderful, day time, front desk employee, Mike McNally, Kaylen Andrews, Mercedes Kimble-Stuckey
July 31, 2019
your car wash does not work. The oil change was fine but your car wash never seems to work. I am 0 for 5 trying to go through the xxxx thing. The oil change was fine but your car wash never seems to work. I am 0 for 5 trying to go through the xxxx thing. More
by MYRNAM
Employees Worked With
July 22, 2019
2019 Camry XSE This is the single worst car experience of my life. A complete failure by everyone I dealt with in the dealership. Salesman was uninterested, the fina This is the single worst car experience of my life. A complete failure by everyone I dealt with in the dealership. Salesman was uninterested, the finance manager was pushy and slow. The car itself was delivered absolutely filthy, top to bottom. And to top it off the car was delivered with a dent in the door that they said I should have noticed. I have purchased cars from Gates for more then 30 years but this is the last. When I brought the dent to their attention they said they would get right back to me. Well.... still waiting. Was at dealership for 2 hours and nobody went through the car with me. Not shown a single feature. More
by RBLUD
July 17, 2019
good service the wait was not too long, found people to talk to. Good service. checked everything needed. Nice waiting area, A nice place to wait. Would be nice t the wait was not too long, found people to talk to. Good service. checked everything needed. Nice waiting area, A nice place to wait. Would be nice to have free coffee and or water. More
by NOREEN513
Employees Worked With
Brandon Crimmins
July 17, 2019
It was great dealing with Drew and I LOVE my car! Very pleased with my purchase from Drew. I felt like my satisfaction was his priority and left very satisfied! If I could rate 10 stars, I would! Very pleased with my purchase from Drew. I felt like my satisfaction was his priority and left very satisfied! If I could rate 10 stars, I would! More
by berrysister2
Employees Worked With
Drew Ummel
July 16, 2019
Always there for me! You can depend on Gates Service for quick and helpful care. I always wait last minute when I have time to stop in and they always work it out for me. You can depend on Gates Service for quick and helpful care. I always wait last minute when I have time to stop in and they always work it out for me. When I first got my 2013 Highlander I started With Autin Crimmins. And this time I was helped by Brandon Crimmins. Seems that Austin has moved to another Gates and this is his brother. Same smile, same thoughtfulness, and quick action. Brad and Brian have been there for me in the past. You can't go wrong with any of the servicemen. More
by SUSAN27
Employees Worked With
Other Employees :
Mike Fahey, Landon Wiegand, Brandon Crimmins
July 11, 2019
Maintenance The service was provided promptly and I was provided polite and efficient service. I am traveling through from out state and needed maintenance before The service was provided promptly and I was provided polite and efficient service. I am traveling through from out state and needed maintenance before continuing my trip. Thanks for everything. More
by patricembaros
Employees Worked With
