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Gates Toyota - Service Center

South Bend, IN

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531 Reviews

531 Reviews of Gates Toyota - Service Center

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March 08, 2021

I was very pleased and satisfied by the service that I had done. The employees were all very friendly and knowledgeable as the explained to me what the problem was and how they would solve it. The work More

by STEBBINS.J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2021

The service representative was spot on and was very helpful with my concerns about my new Sienna as well as informing me of a situation that is arising with my Tacoma. More

by JLDAUBE64
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarod Downs
March 07, 2021

Steven (spelling) in service was wonderful. He made it a pleasant experience. That was enough and all I expected. He explained everything I needed to know. More

by CECILIA.CUNNINGHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven in service
March 05, 2021

Stephen n Brian did an excellent job addressing my car needs n Mike Is always outstanding too! Usually Mike helps me or Brian!! Always great service More

by JUSTOTHERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2021

They don’t have any good professional experience service stn peoples. No one knows to how to resolve the problem. Bcoz of one problem I have to handle lots of botheration and trouble.... More

by paramjeet80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Ferrara
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2021

I have been using Gates Toyota for service every 5,000 miles since I purchased my first Rav 4 in 2003. The staff is professional and very personable and the waiting room is clean and comfortable. More

by BCVMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2021

The service member who signed me in was polite and helpful. It was my first time there and 1st time ever owning a Toyota. Also the member who checked me out was able to answer my questions and was als More

by nathanmaiuri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t see him nor her but hard to tell with masks lol
March 01, 2021

I had a break down on the highway and Gates was able to fix my car in just a few hours. They shuttled me home while my car was being fixed thank you guys. More

by AMERICANESPRESSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

Dealer used to wash car with service and now didn't. Price for service is on high end of national average. Service was quick and I was informed of anything needed. More

by NDMOM2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Downs
February 25, 2021

Great place for service. They are always polite, and do a good job. They fix your car the first time. I do miss the car wish service though. More

by Laney56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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