Gates of Elkhart - Service Center

I do not recommend this business for car repair/service. I came in for an oil change as a first time customer. During the oil change, Erica came into the lobby and told me that my car needed a new cabin fil I came in for an oil change as a first time customer. During the oil change, Erica came into the lobby and told me that my car needed a new cabin filter and engine filter. However, I know my filters were fine and did not need replaced. I saw them pull this same technique on other people in the lobby. I spoke to my friend, who got an oil change here 2 years ago, and Gates told them the same thing - "you need new filters" - even though my buddy's filters were very recently replaced. After my oil change was finished and I paid, there was a multi-point inspection sheet they gave me and on the report it said both filters in my car were FINE and passed inspection - SO... THEN WHY did Gates try and charge me almost $100 for parts and labor for new filters?? I had these filters changed recently and I know for a fact they were both still in acceptable condition. This is not the first service center to utilize this nefarious technique, but it still feels disingenuous and left a bad taste in my mouth knowing this is part of their ordinary routine with customers - They did this with other people in the lobby and my friend who also came here for an oil change in the past. Very unprofessional and disingenuous if you're asking me. I came in for an affordable oil change, but will never return again after this experience - especially, seeing how they did the same to my friend 2 years ago and others in the lobby the same day. More

I appreciate the problem with my auto being found and fixed when other mechanics were not able to do so. I disappointed me that I had to make the contact to find out a part was placed on back order and fixed when other mechanics were not able to do so. I disappointed me that I had to make the contact to find out a part was placed on back order and I would not receive my repaired car back as previously promised. Then, I, again had to make the contact to find out my vehicle was repaired and ready for me to pick up. At the very least, I should have been contacted each time instead of I needing to do so. More

Muy buen lugar, Buena atencion.. recomendado 100%.. te chequean todo el vehiculo. vengan a este lugar que te tratan muy bien y a tu vehiculo tambien chequean todo el vehiculo. vengan a este lugar que te tratan muy bien y a tu vehiculo tambien More

Good people to work with. Salesman and service department are really nice to work with and explain everything to you.i would recommend this dealership to anyone are really nice to work with and explain everything to you.i would recommend this dealership to anyone More

Great people, a good variety of cars although needs a little more, very helpful and good financial options. It's a good place to get a car. little more, very helpful and good financial options. It's a good place to get a car. More

This dealership is the best I’ve ever dealt with. The people here were the most friendly people I’ve ever dealt with. I’d give them 100% any day. Great people helped me get into the most wonderful vehicl people here were the most friendly people I’ve ever dealt with. I’d give them 100% any day. Great people helped me get into the most wonderful vehicle with the most smoothest process. I’d recommend to anybody I know. More

Service staff is great. Quickly got my vehicle in and serviced. I can't believe how affordable the oil changes are. Kevin and Erica are great. When I was leaving Kevin told me that they know carry Ams serviced. I can't believe how affordable the oil changes are. Kevin and Erica are great. When I was leaving Kevin told me that they know carry Amsoil products. BONUS!! More

Friendly crew. Good customer service. Always try to you with any questions you might have. Team cares about the service they provide for the customer with any questions you might have. Team cares about the service they provide for the customer More

Very courteous and quick. Informed me of the work that needed to be done and gave prices which was very helpful. Answered questions that I had. needed to be done and gave prices which was very helpful. Answered questions that I had. More

Staff very nice and willing to help. I really appreciated it especially since I did not have an appointment. Thanks so much for the wonderful service. appreciated it especially since I did not have an appointment. Thanks so much for the wonderful service. More