Gates of Elkhart - Service Center

Great staff but poor results The truck had a few minor issues when I purchased it . I was reassured that things would be taken care of after being in the shop 3 separate times for The truck had a few minor issues when I purchased it . I was reassured that things would be taken care of after being in the shop 3 separate times for several days over about a 4 month time span I believe the issues are now corrected. My problem with this is I was charged almost $500.00 for the repairs of . New battery, a fuse , and repair of a couple wires on the trailer harness. Now having theses issues from the beginning I don’t understand why they weren’t addressed the first time truck was in the shop & why was I charged for things everyone involved in this sale from the salesman to sales manager finance manager & service manager were aware of . Quite honestly this was the first vehicle I’ve ever purchased from a gates dealership & with the issues I’ve had it will definitely be the only one . More

Last minute AC problem Kevin helped organize an overnight car for us to use while my AC got fixed. They did what they could Thursday and finished Friday morning, right befor Kevin helped organize an overnight car for us to use while my AC got fixed. They did what they could Thursday and finished Friday morning, right before we were leaving for vacation (in high 80/low 90 degree heat). He went above and beyond and we are so thankful! More

TWO THUMBS UP GREAT CUSTOMER SERVICE AT THIS NEW LOCATION. VERY INFORMATIVE AND HELPFUL IN EVERY WAY! THANK YOU AGAIN FOR MAKING SURE THAT MY VEHICLE WAS EXCEPTIONA GREAT CUSTOMER SERVICE AT THIS NEW LOCATION. VERY INFORMATIVE AND HELPFUL IN EVERY WAY! THANK YOU AGAIN FOR MAKING SURE THAT MY VEHICLE WAS EXCEPTIONAL More

gates is great every time love all the great greetings from the employees great job gates of elkhart... look forward to seeing you all agAIN. THANK YOU FOR ALL YOUR HELP love all the great greetings from the employees great job gates of elkhart... look forward to seeing you all agAIN. THANK YOU FOR ALL YOUR HELP More

Oil change They got my vehicle right in. Went above and beyond to check it over and top off fluids. Very reasonable pricing for oil change service. The gentlem They got my vehicle right in. Went above and beyond to check it over and top off fluids. Very reasonable pricing for oil change service. The gentleman who checked me in was friendly and knowledgeable. More

Good service and good pricing Service mgr and service writer were extremely professional and very courteous. Kevin and his staff made sure I had transportation to and from my home Service mgr and service writer were extremely professional and very courteous. Kevin and his staff made sure I had transportation to and from my home while my vehicle was in for service. I’ll continue to be a customer. More

Had to go in for a new battery Went in for new battery. Service techs were very nice. Music playing made my wait very pleasant. I will definitely be going back to this place. Went in for new battery. Service techs were very nice. Music playing made my wait very pleasant. I will definitely be going back to this place. More

Great car buying experience Mike Smith is a great salesman. I felt like he genuinely cared about me during this entire process instead of being just a number. In fact from Andrea Mike Smith is a great salesman. I felt like he genuinely cared about me during this entire process instead of being just a number. In fact from Andrea who first contacted me, to my salesman to Ralph in finance I truly felt like a valued individual! More

Good service Honest and reliable service. New tires put on in a timely manner for a fair price. Good insight on issues at hand. Will continue to use for preventive Honest and reliable service. New tires put on in a timely manner for a fair price. Good insight on issues at hand. Will continue to use for preventive service issues. More