Gateway Toyota

Great experience - very professioanl I visited Gateway Toyota based upon the referral provided by the Costco Auto Program. I had read some negative dealer reviews on DealerRater.com and I visited Gateway Toyota based upon the referral provided by the Costco Auto Program. I had read some negative dealer reviews on DealerRater.com and so I had some concern, but I hoped that Costco would not associate with any dealer that was not reputable. Well, Costco wins out again, and Gateway Toyota far exceeded my expectations, and Michael Sweeney who was my salesperson was outstanding – intelligent, helpful, professional, and efficient. I had pre-identified some cars prior to arrival. Michael pulled them all out quickly for me to view. He explained pros / cons of each car in a very helpful manner, never trying to pressure me to any specific car. After he spent significant time with me on test drives, we then went to the “business” of the price for the car I selected (2009 Rav4)– and that could not have been simpler! The price was the Gateway Toyota internet price less than Costco discount, all shown explicitly on the Costco price sheet that Michael handed me. And next , what about all those “extras” that unscrupulous dealers are famous for? None. Just a standard $379 processing fee and then money for the DMV plates. Now, I contrast this versus Ramsey Subaru that I visited a few days earlier also on a Costco referral. That salesperson showed me a $499 dealer prep fee, a $299 doc fee and a $199 window etch fee. I knew that was a rip-off and I left – I will write a separate more detailed review on my very poor Ramsey experience as they are high up in Dealerrater and my sales experience there was very subpar. But to reiterate on Gateway and Michael – they were excellent. After Michael set up the paperwork, had my car detailed, and then handed me off to “finance” who was the person I wrote the check, I was done. 5-stars. I will return here. More

This dealership sucks!!!! This place is god awful... It may have curb appeal but don't be fooled, inside lays the slimiest salespeople I've encountered. Even their "managers" a This place is god awful... It may have curb appeal but don't be fooled, inside lays the slimiest salespeople I've encountered. Even their "managers" are rude and outright arrogant. I've been waiting for a call from Mario for over a month now. Well don't bother! My husband and I bought our Toyota elsewhere! I won't even return to you to service my car, I'll drive longer just to avoid this dealership!!! More

No call backs Bought a truck for my son, traded in a car and can't get anyone to call us back about payoff!!!! Very frustrated with this dealership... Bought a truck for my son, traded in a car and can't get anyone to call us back about payoff!!!! Very frustrated with this dealership... More

Sales After a serious car accident in which my vehicle was deemed a total loss I was in a position to purchase a vehicle, my sales team at GATEWAY TOYOTA he After a serious car accident in which my vehicle was deemed a total loss I was in a position to purchase a vehicle, my sales team at GATEWAY TOYOTA helped me make the best choice for me....this was my first buying experience as a single woman and not in the best possible situation...still hurt and emotional after my accident my Three sales men yes three sales men 3 different models and at least 10 test drives I am driving a 2015Camry XSE ......?? it! Thank you Carmine,Joe , and Tom ?????????? More

can I give minus stars? The worst lying and dishonest dealer I have ever seen. Quoted me a monthly payment of mid 300's only to try and have me sign a contract for $446 a mon The worst lying and dishonest dealer I have ever seen. Quoted me a monthly payment of mid 300's only to try and have me sign a contract for $446 a month. Added hidden costs of useless warranties, tried to rake me over the coals with a 14.65% rate. Walked out of dealership and they never bothered to try to make things right. Wrote them a bad review on yelp and they begged me to email the general manager so they could fix things...funny, he never answered me either. So failure, lies and dishonesty begins at the top. Please do yourself a favor and never ever go here. Awful! More

Disrespect The disrespect I have received from the people working at this dealer was mind blowing. I felt like I was in high school arguing back and forth with a The disrespect I have received from the people working at this dealer was mind blowing. I felt like I was in high school arguing back and forth with a 40 year old about the disrespect his employees treated me with. Would not recommend this place to my worst enemy. More

Everything People Hate about Car Dealers This dealership is everything that people HATE about car dealers. My wife and I test drove and chose a minivan. Salesperson brought back two offers, This dealership is everything that people HATE about car dealers. My wife and I test drove and chose a minivan. Salesperson brought back two offers, one on a less expensive vehicle, one more expensive. The offers were monthly payments. I asked what was the price of the vehicle. HE DIDN'T KNOW. Had to go back to his finance guy. Brought back the answer - full price. I asked about a discount off list. He said, that I have to make an offer. I'm supposed to be the price expert - they won't offer a fair price. I offer to pay discount off list. He comes with a higher price. I take another look. I thought the original price had to be wrong - it was thousands over the Toyota website. Salesperson started to go through it. They had typed in an extra charge for an "appearance package" - a dealer add on. Its was thousands of dollars!! I asked to buy the vehicle without the phony extra charge. Back he goes to his finance guy. 10 minutes later he comes back. Yes, they don't have to add the appearance package, it wasn't on the vehicle. Apparently, they were hoping I, or any other customer, wouldn't ask or notice. I'm thinking that the price is still too high, so I ask to buy the car for less than the second offer. Back he goes to the finance guy - third time. Now the finance guy comes out. He says that his offer is as low as he can go. I tell the finance guy that the Internet has Toyota minivans below the price he was showing. I have my iPad open to the Internet. He takes a quick look and says he'll see what he can do. Back the finance guy goes to his office. Comes back, okay, he can offer a lower price, more than a thousand off the "as low as I can go" price. His price is now fair, many thousands below the first price quoted with all the phony extras. I am SO pissed off that I tell them their business practices suck and I wouldn't buy from them. After 2 hours of nonsense, I walk out. This dealership has sleazy practices. Don't go there. And I did buy a Toyota minivan in the end, at a fair price. It just wasn't bought at Gateway. More

I ended up going to a different dealership This dealership has gone down the tubes since my last purchase in 2005. My salesman Steven Ullrich was pleasant but the manager, Max seemed reluctant This dealership has gone down the tubes since my last purchase in 2005. My salesman Steven Ullrich was pleasant but the manager, Max seemed reluctant to divulge any information about the "leftover" Toyota I was interested in purchasing because he "didn't know" what or "if" he had the specific model/color that I wanted in stock. He was also reluctant to discuss any ball park figures until I have him the exact dollar amount that I was going to put down on the car. I really wanted a Camry but I refuse to buy a car from a place that treats their customers like dollar signs. I'm happy to say that I found a brand new and not a "leftover" car at a different dealership. More

BEST DEALERSHIP Great service, best prices, as well as nice people. I will definitely recommend Gateway Toyota to all my family and friends everyone was so helpful. I Great service, best prices, as well as nice people. I will definitely recommend Gateway Toyota to all my family and friends everyone was so helpful. I love my new 2014 Toyota Corolla i'm extremely happy i went to Gateway Toyota i wouldn't have preferred to go anywhere else. THANK YOU GATEWAY TOYOTA!!!!! SPECIAL THANKS TO MAX OROZCO & FREDDY MATEO FOR GETTING ME THE BEST DEAL EVER! More

waste of my time I went to a Toyota in Eatontown first, there price was horrible.. I called Lakewood, there price was better then Eatontown.. I call Toms river Gateway I went to a Toyota in Eatontown first, there price was horrible.. I called Lakewood, there price was better then Eatontown.. I call Toms river Gateway Toyota and told them the price Lakewood gave me and asked if they can beat it.. The sales rep said let me take some info and speak to my manager, so he took my info & my other quotes-- I told him I was at another dealers*ship all day and just let me know if he can beat the price so I can come in fill out the paperwork and leave- he called me back and said I spoke to my manager we can beat it! I drive over there, sit down with the sales rep, he starts telling me I need to put more money down, or take less miles on the lease ect ect.. I said why would I put more down and take less miles if Lakewood said they can make it work??? Long story short, they wouldn't even work with me, the sales rep says to me "I'm sorry I wasted your time but my manager told me to tell you we can beat the price just to get you in the door" I said ok then I'm leaving bye.. so the manager comes over, tells me Lakewood is lying to me and they are just telling me what I want to hear to get me in the door.. I left, went to Lakewood & got the deal they promised me What a waste of time!!! Don't tell me a lie to just get me in, and worse is the manager even said "we were just telling you that to get you hear" well you got me there, and I left... xxxxxxx!!!! More