Gene Butman Ford - Service Center

You don't need to improve your services Gene Butman Ford is the best all around I refer everybody to your dealership great job guys is the best all around I refer everybody to your dealership great job guys More

I just had an excellent example of great service from Ymari. I walked in for my appointment a bit huffy, and he greeted me right away. He confirmed the reason for the visit, didn’t try to upsell me, an Ymari. I walked in for my appointment a bit huffy, and he greeted me right away. He confirmed the reason for the visit, didn’t try to upsell me, and when I walked away, asked if there was anything else I needed. Oh! The wipers! He got that taken care of, and when “the works” was done, I asked for a cabin air filter change and he said it could be done in an additional 10 minutes. He delivered the car to me in the front when it was ready, and carefully explained that brakes had been measured as needing service soon and to keep it in mind. He let me know about how long it would take and how much it would cost. I felt very reassured and calm after working with him. He will go far with his great attitude of customer service. Thanks, Ymari! More

The worst service experience of my entire life! Have never been treated so rudely. Purchased a new 2020 Escape. Only 6,500 miles on it and have issues with the brakes and tires. When we complained tha never been treated so rudely. Purchased a new 2020 Escape. Only 6,500 miles on it and have issues with the brakes and tires. When we complained that the service experience had been poor and we wouldn't be back the SERVICE ADVISOR told us "GOOD!" Unbelievable.....I have personally worked in customer service for 25 years and have never experienced this lack of professionalism. More

Best dealership. Been trusting Them For more than 15 years I have been going to this dealership for more than 15 years. I would not let anyone else touch my vehicle. They tell me if I need something done on my I have been going to this dealership for more than 15 years. I would not let anyone else touch my vehicle. They tell me if I need something done on my vehicle, but they also tell me not to waste my money when I do not need something. Their honesty is unsurpassed and heir workmanship can not be topped. I know all of them and they have become part of my family. More

CROOKS AND LIARS! BE WARNED! The service department is FULL of crooks and liars!! Don't ever do business with this bunch or you'll be sorry financially and emotionally! Seriously The service department is FULL of crooks and liars!! Don't ever do business with this bunch or you'll be sorry financially and emotionally! Seriously nasty, nasty business practices apparently sanctioned by Tom Buttman whose name they proudly throw out when they're called on the thieving and low down business practices. Save your soul and go do good business elsewhere! More

Best Service, Knowledgeable and Honest Staff, Quality work. I have known this dealership for years. I can tell you, you will never, never, never find quality people like the staff of Gene Buttman Ford anywhere I have known this dealership for years. I can tell you, you will never, never, never find quality people like the staff of Gene Buttman Ford anywhere else. They truly care about their customers and their needs. Over the years the employees of this dealership has become part of my family. They treat me like one. More

The members of Gene Butman Ford care and are very The members of Gene Butman Ford care and are very knowledgable. Since 2004 that I bought my truck no one else has worked on it. They do all the servi The members of Gene Butman Ford care and are very knowledgable. Since 2004 that I bought my truck no one else has worked on it. They do all the service. I buy my tires from them and even have them renew the finish. They keep my vehicle as good as new. They are simply outstanding. I would never go some where else. More

I LOVE GENE BUTMAN FORD! I am always pleasantly surprised at the fast and efficient service I receive each and every time I bring my car in for service (thank you Stuart) I have also been very impressed with at the fast and efficient service I receive each and every time I bring my car in for service (thank you Stuart) I have also been very impressed with the body shop for the same reasons. I will continue to purchase my cars at Gene Butman (thank you Jim R) and use their services. I have also recommended Gene Butman to my family and friends. More

After having multiple issues with my vehicle and getting extremely poor service and getting the run around from another dealer I had the good fortune to having my Vehicle worked on by Gene Butman Ford Servi extremely poor service and getting the run around from another dealer I had the good fortune to having my Vehicle worked on by Gene Butman Ford Service Department. I had issues with my Freestyle that was making the car dangerous to drive. After reporting this issue to the NHTSA and getting information on a software update and throttle issue, I brought the car to the dealership with that information. Not only was the issue resolved in a very timely manner, the mechanics did an all points inspection on the car to make sure that the car was safe in all other areas. I am happy to say that my car will be cared for at Gene Butman Ford from now on. I could not recommend Gene Butman Ford any more. They are professional, responsible and they care about the safety and well being of their customers. More

I moved here in 2009, and I was quite sad to leave my tried and trusted mechanic in Lansing behind. After trying about 5 different service shops around the greater Ann Arbor area, I finally ended up at G tried and trusted mechanic in Lansing behind. After trying about 5 different service shops around the greater Ann Arbor area, I finally ended up at GBF, and they were perfect. They took the time, energy, and effort to figure out what needed to be done and how and they were polite while they did it. I have heard nothing but wonderful things about GBF, so I am not sure what took me so long to get my own car in here! Tom was so helpful, as were the other guys in the department. I would absolutely recommend this place to anyone looking for quality service, excellent care, and people who won't just tell you they know what they're doing when they don't... It's got a "mom and pop shop" kind of family feel with the technology and versatility of a bigger service department. **Note: I drive a Volkswagen (which has proven to be a difficult car to work on), and GBF did a wonderful job, so do not be dissuaded to bring your import car here, just because it says, "Ford"!! More