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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
469 Reviews
Call Dealership (806) 747-3211
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1302 S Loop 289

Lubbock, TX

79412

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Showing 469 reviews

May 25, 2024

Very professional. Excellent attention to details. Makes a buyer comfortable and expecting a fair purchase. More

by ZR2HAPPY
Recommend Dealer
Yes
Employees Worked With
Cisco Garcia
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May 27, 2024 -

ZR2HAPPY responded

We were more that pleased with the way we were treated. Cisco was awesome

May 27, 2024 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We're thrilled to have delivered an excellent sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 23, 2024

Experience some good things from this dealership but lately not well could of been better but things happen More

by renemolina640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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May 29, 2024 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 806.747.3211. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager 806.747.3211 mwims@GeneMesser.com

May 22, 2024

Very clean & friendly. Hector was very through with what needed to be done in the future. My service was completed on time. More

by breed94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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May 24, 2024 -

Gene Messer Chevrolet responded

We're delighted to learn about your positive experience and the great assistance provided by Hector! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 17, 2024

Excellent service, listen to the customer, patient. , felt valuable, we will go back again, thanks to our car representative. More

by leebevly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Bell, Jacob in finance
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May 20, 2024 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We're thrilled to have delivered an excellent sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 16, 2024

I bought a new truck from this dealership and my experience was excellent. I have bought a few vehicles from Junior Valdez and he is an awesome and experienced salesman. More

by glvn_frnk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Junior Valdez
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May 17, 2024 -

Gene Messer Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience purchasing a new truck from our dealership was excellent. Junior is indeed an outstanding and experienced salesman, and we're proud to have him on our team. Your continued trust and satisfaction mean a lot to us. Enjoy your new truck!

May 12, 2024

Worst service ever had to wait 3 hours for an oil change. And diferent price on dealer than online. More

by juanmendozar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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May 14, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 11, 2024

I have purchased vehicles from Gene Messer Chevrolet for years. They have always been very helpful, & professional. More

by SD.38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucio, Scott Larrentree
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May 16, 2024 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We're thrilled to have delivered a helpful and professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 10, 2024

Kevin Scott went above and beyond to get my car serviced the same day without me having to make a second trip. He communicated with me on when my car would be ready and was friendly and polite. Thank you Ke More

by sheamullican
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
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May 15, 2024 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Kevin went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

May 09, 2024

Will not be back to this dealership for service or sales. Mislead by services offered on promotional advertising and cost of services higher than competitors. Also, tried to upsell on many things that were n More

by Brian H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 10, 2024 -

Gene Messer Chevrolet responded

I apologize that you had this negative experience with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mwims@GeneMesser.com. Michael Wims, General Manager

May 06, 2024

I was very displeased with the amount of time it took to get the service and the communication between Gene Messer dealerships. More

by kim.diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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May 07, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 17, 2024 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at mwims@GeneMesser.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims, General Manager

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