Gene's Chrysler Dodge Jeep RAM

2015 Ram 3500 Limited Overall experience was great. Will need to get some questions answered but more on my part for not asking when I picked up the vehicle. Gena did an ex Overall experience was great. Will need to get some questions answered but more on my part for not asking when I picked up the vehicle. Gena did an excellent job of covering the truck and accessories. Only thing that would have made it a complete satisfaction is if fender flares would have been included with truck. More

worst service I've ever had! I've had my truck in three times in 2 months for the same code popping up. First time, they said they couldn't fix it. Second time they said it was fi I've had my truck in three times in 2 months for the same code popping up. First time, they said they couldn't fix it. Second time they said it was fixed but as soon as I left the same code popped up. Third time. They want me to pay for their mistake...after I had already paid to have it fixed... I took my wife's Durango in a month ago and got it back with grease and oil finger prints all over the inside. I DO NOT recommend Gene's for any type of service! More

accomidating worked with us when we changed mind about initial purchase. Losing less in the transfer than we originally thought. The salesman even came in on a d worked with us when we changed mind about initial purchase. Losing less in the transfer than we originally thought. The salesman even came in on a day off to deal with our situation. More

Oil change Their fast lane oil change service was very detailed with their 16 point inspection. The only down side was that they found a repair need and they wer Their fast lane oil change service was very detailed with their 16 point inspection. The only down side was that they found a repair need and they were booked for the next 3 weeks. It was not a major service need. More

Very friendly staff Great and very helpful staff from the shuttle driver, techs, sales team and customer service. I felt they went above and beyond to help me out. Plus I Great and very helpful staff from the shuttle driver, techs, sales team and customer service. I felt they went above and beyond to help me out. Plus I appreciate all the support they give the military. More

Two Months, Still Don't Have My Van Back First of all, this is not about an individual at the dealership. We were going to buy a new vehicle this year and planned to use Jim McCann who is a w First of all, this is not about an individual at the dealership. We were going to buy a new vehicle this year and planned to use Jim McCann who is a wonderful representative. Bill and Latoya in Service have also been professional. Kudos to them for being the kind of employees you would want in a business. From there it deteriorates. My neighbor accidentally fried the computer in my van. He agreed to pay for repairs. We took our van to Gene's Chrysler Feb 2, 2015, to have the repair done. My husband, a mechanic and electronics technician with 30 years experience, told them what the problem was. The mechanics treated him like he was stupid immediately. They then figured out it was that part, replaced the fried one with a bad part and 3 weeks, yes weeks later, I got my van back. When they gave it to me, the DVD player wouldn't shut off and kept flashing. I cannot extract the DVDs in the system. Additionally, the doors kept locking spontaneously. They wanted to give it to me in this condition and implied the DVD player was already broken. Prior to this incident, nothing was broken. They also said fuses were blown when we specifically checked them prior to bringing it there and they were not blown. They charged $643 for this. When I asked how long until its restored, I was told another 3 weeks. I asked why so long and I got "Well, this is Fairbanks." not something a major dealer should say. By the way, because it is Fairbanks, they are the only option for 375 miles and they apparently know it. I took it back with the caveat that I could return it and have them finish fixing it for free at a later date. When I got it home, I could not use it and we had to disconnect the battery because the DVD player was draining it. In early March, my husband drove it back in to be repaired. They called and said a different part was at fault and it would be another $675 for repair. We knew that part was not at fault and when we told them they put a bad part in, the woman in charge of the mechanics once again got hostile and treated us like we were stupid and falsely accused us of calling her employees stupid. My husband had to drive a van more broken now than when we started home in -10 temperatures because the windows wouldn't go up. My husband bought the part in question for $50 from a salvage yard, swapped it out and turns out, our part was operable after all. We then bought the computer from that yard for $65 and everything worked. We brought the van back to Gene's on March 23, 2015, and asked that they program the doors and odometer with this working computer. Once again the same woman came out and got hostile with us for not spending another $309 on their part that was proven bad. She also insisted we would have had to eat the cost of the part they falsely claimed was bad even though we were told we would at the time of diagnoses. She said they would reimburse our labor only on the first install. We got a call shortly after we got home that they would not program this new computer because it was made for the other van and had that van's VIN. They wanted us to once again pick up a broken van. We had their part on the seat which is warrantied and asked that they swap that for a new one. As of today, my van is still there. We contacted Dodge HQ and let them know what is going on. We've been avid Dodge owners since 1986 and I absolutely love my van. Now, I have no idea if it will ever be whole again and now, because of this experience, I will no longer be able to own a Dodge because I will never want to have another experience like this. No one should have to wait this long for a car repair and during the process be treated so horrific. I will post another comment the update this post when this plays out to fruition. In the meantime, all I can do is make this experience as public as possible so no one else has to be treated this way. More

Good experience I went to Gene's Chrysler to purchase a Jeep Grand Cherokee Limited. I knew what I wanted and that is exactly what I got. The process was easy. My sal I went to Gene's Chrysler to purchase a Jeep Grand Cherokee Limited. I knew what I wanted and that is exactly what I got. The process was easy. My sales person was friendly and knowledgeable. He gave me the requested vehicles to test drive and that made the process quick and easy. I was very satisfied with the experience and very happy with my sales person. More

Fabulous and fast when closing Fabulous and when finalizing went quickly which I loved. Lane spent over an hour with me going over all of the features and was very patient and thoro Fabulous and when finalizing went quickly which I loved. Lane spent over an hour with me going over all of the features and was very patient and thorough. More

Trailhawk down! I only wish that Yelp offered less than one star because this dealership deserves nothing short of a lump of coal. On Sunday Feb 1, our brand new Jee I only wish that Yelp offered less than one star because this dealership deserves nothing short of a lump of coal. On Sunday Feb 1, our brand new Jeep Cherokee Trailhawk stalled in Fairbanks, AK on the highway. Several failed attempts to start. Was able to get it towed to my work for the weekend and then had the vehicle towed to Gene's Chrysler on Monday morning. We were told that they cleared the engine codes, got the vehicle running and it was ready for pickup. We went to pick up the vehicle Wednesday evening and didn't even make it out of the parking lot before the Service Engine light illuminated. We left the vehicle. Thursday we were again informed that the vehicle had been repaired. This time they did a PCM update. I read the service report and it indicated that there were several engine codes. All of them for cylinder misfires. I inquired about what they had done to investigate the misfire and was told that they did nothing...that they simply reprogrammed the computer and reset the codes. I assured the service advisor, Angelica, that the problem was clearly not addressed and that I suspected the vehicle would again break down. She assured me that it would not. The next morning my wife was stranded on the highway in a brand new Jeep Cherokee with just over 7k miles on it...the temperature outside..? -31F. Yes...thats a NEGATIVE 31 degrees fahrenheit!!! We again had the vehicle towed to Genes. They then lost the paperwork and the keys for a half day. They were unapologetic for sending us out with a still-broken vehicle. They continually fed us xx about the problem, rather than admitting that they were stumped... The diagnosis this time? The vehicle was due for an engine oil change!!!! REALLY??!! Are you out of your mind??!! The recommended service interval on a 2013-2014 Chrysler vehicle with synthetic blend engine oil is 12months/10,000 miles. If there is excessive starts and or towing with the vehicle, that number goes down. Our CHANGE ENGINE OIL light came on on Saturday Jan 31....the day before it broke down on the highway. Am I to believe that if I do not change my oil the second that the light comes on, it will break down in less than 10 miles??!!!! Really??!! The service manager, Terry, called me today, Saturday Feb 7 2015 and informed me that the vehicle was again repaired. I asked him what the problem was. He told me it was because we had not had them change the oil...The vehicle is only now 15 miles over the CHANGE ENGINE OIL light...keep in mind. I told him that it was not the problem and he then told me to "Shut the F@&% up and listen to him" I then called Lane Nichols, the owner of Gene's Chrysler and told him what his service manager told me and he told me not to bring the car to his dealership anymore. We then went to the dealership to collect our vehicle and were asked to sign a statement saying that we were threatening to the staff and that the vehicle problem was due to poor maintenance. When we refused, the service manager, Terry, told us that he would call the police and have us arrested for 'stealing the vehicle'... yes, for stealing our own vehicle from their business after they had performed no billable work on. Really??!! NOT TO MENTION....the vehicle, again, WOULD NOT START!!!! UNBELIEVABLE!! Still a broken vehicle. We have escalated the case to corporate. They were appalled. They have assigned the complaint to a case-worker who is supposed to contact us on Monday. We then had the vehicle towed from the dealership. More

Sales department good, Repair shop not so good. The customer service in your sales department is excellent. I have had issues with the repair shop which makes me hesitant to purchase again but am gi The customer service in your sales department is excellent. I have had issues with the repair shop which makes me hesitant to purchase again but am giving it another shot. I was told by my sales rep that I am able to contact him when I bring my truck or car in and he would make sure all went well. I hope that I don't have to involve him but will if I have to. More