Gene's Chrysler Dodge Jeep RAM
Fairbanks, AK
Filter Reviews by Keyword
By Type
174 Reviews of Gene's Chrysler Dodge Jeep RAM
We almost always Have an issue when we bring our vehicle in. Last summer it took over 4 months for us to get our AC fixed because this dealership absolutely sucks at communication with whomever they get the in. Last summer it took over 4 months for us to get our AC fixed because this dealership absolutely sucks at communication with whomever they get their parts from. This time a simple oil change took over 3 hours even though we had an appointment and they ended up finishing a walk in customer before taking care of us-me and the walk in can in at the same time. If there was another place we could take our vehicle to, we would but unfortunately being that we live in a small town, we’re pretty much stuck with Genes for now More
Prompt courteous and knowledgeable. The work was done quickly. I received an inspection report and billing was as quoted. I buy my vehicles here because I like their service department. The work was done quickly. I received an inspection report and billing was as quoted. I buy my vehicles here because I like their service department. More
I received prompt and professional service today from Gene’s service manager and department! I had a tire with a screw in it and I was taken care of immediately and a new tire ordered. Susan, the servi Gene’s service manager and department! I had a tire with a screw in it and I was taken care of immediately and a new tire ordered. Susan, the service manager always does an excellent job of ensuring my vehicle is taken care of. More
My truck was fixed in expected time however my tow hitch was removed (not related to repairs) and thrown in the bed of my truck, which was full of winter snow. I was not aware my hitch was removed until I s was removed (not related to repairs) and thrown in the bed of my truck, which was full of winter snow. I was not aware my hitch was removed until I shoveled my bed and found it, however in the process my hitch pin is now lost. Why was my trailer hitch not put in my cab? Why was it removed in the first place? Now I don't have a hitch pin, which sucks but sure. More
Absolutely disgraceful how my nephew has been treated at this dealership while serving in the military. After buying a used truck it failed within hours. The service department waited 2 months to follow up this dealership while serving in the military. After buying a used truck it failed within hours. The service department waited 2 months to follow up with a quote for 5k. I would think a dealer would inspect and service a used vehicle they are selling. Stay away! More

