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Genesis of Avon
Canton, CT
496 Reviews
Here at Genesis of Avon located in West Simsbury CT we are dedicated to making your purchasing experience both professional and transparent. With 4.7 stars on Google we're highly recommended by our customers. Come visit us on RT 44 on the Avon/Canton line and shop our extensive inventory of new and pre-owned vehicles where you're sure to find the perfect vehicle to meet your needs. Our fully staffed service department including highly trained Genesis Master Techs are here for you after you drive off the lot to handle any maintenance or repairs you may need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 496 reviews
March 25, 2025
What a horrible experience so please enjoy the read. They have attempted to remove my reviews so they can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well They have attempted to remove my reviews so they can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you. More
by Stacey
Employees Worked With
Gus Loukas, Micheal Lapointe
March 15, 2024
I am very happy to be able to go to Hoffman Nissan for all my car needs today I got new tires and a wheel alignment Shannon is great she is always personable and helpful and I like to go there when she is all my car needs today I got new tires and a wheel alignment Shannon is great she is always personable and helpful and I like to go there when she is there she makes me feel comfortable and welcome all of the employees there are nice More
by Gramdukesdonna
March 06, 2024
Shannon always makes sure that my car service needs are met. She goes out of her way to get me on my way as soon as possible with my problems solved. met. She goes out of her way to get me on my way as soon as possible with my problems solved. More
by Llberge
Employees Worked With
Shannon McCormack
February 03, 2024
Efficient and Friendly. . very courteous! Performed repairs requested and didn’t try to sell us any unnecessary repairs. . very courteous! Performed repairs requested and didn’t try to sell us any unnecessary repairs. More
by JAM61146
Employees Worked With
February 01, 2024
I've been very happy with the service that Hoffman has provided me over the last several years. Shannon is always friendly and she makes sure that my service is done quickly because I always sit in the provided me over the last several years. Shannon is always friendly and she makes sure that my service is done quickly because I always sit in the waiting room for my car to be worked on. Shannon is an asset to Hoffman. More
by ldianealfeld
Employees Worked With
January 30, 2024
They had my car for 2 plus months waiting for a part. They gave me a loaner car and kept in touch with me.when the part finally arrived I go my car back the same day.I was very happy with everyone talked They gave me a loaner car and kept in touch with me.when the part finally arrived I go my car back the same day.I was very happy with everyone talked especially Andrew.I am now I regular Hoffman customer. More
by Past Ernie 1947
January 17, 2024
I’ve purchased my cars here because Hoffman Nissan has a first-rate service department. They have great service representatives like Andrew and Shannon, who greet you at the door and guide you through your first-rate service department. They have great service representatives like Andrew and Shannon, who greet you at the door and guide you through your service appointment, making sure you understand what repairs and service are necessary, and what the cost will be. I have been completely satisfied with the work that has been done, and I highly recommend Hoffman Nissan for their very fine, first rate sales and service departments. More
by Michael Sames
Employees Worked With
Other Employees :
Shannon-Service
November 11, 2023
I always take my car to be service at Hoffman Nissan in Avon because Hoffman staff always kind and courteous. Nice room to wate in when you're car being worked on, Hoffman is a good place to have your car Avon because Hoffman staff always kind and courteous. Nice room to wate in when you're car being worked on, Hoffman is a good place to have your car work on. More
by robinson7way
November 05, 2023
These people have been the best. I’m going to miss everyone in the service department because we’re moving out of state. I can only hope we find people as great as you. I truly mean I’m going to miss everyone in the service department because we’re moving out of state. I can only hope we find people as great as you. I truly mean that as well. More
by Mpmoutside
Employees Worked With
