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Genesis of Cary

Cary, NC

4.8
50 Reviews

5000 Old Raleigh Road

Cary, NC

27511

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50 Reviews of Genesis of Cary

November 22, 2025

Car was kept for a long time and damage done still exists.. detailing concern existing More

by jamesaubreyroberson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and detail , Anna Haddock
Nov 25, 2025 -

Genesis of Cary responded

Thank you for your review. We are very sorry that your experience didn't match our high expectations. We would be happy to help in any way that we can. For further assistance, we invite you to contact our General Manager, Mark Evans, at 919-447-7040. Thank you.

Nov 25, 2025 -

jamesaubreyroberson responded

I would like to speak and meet with the General Manager. This is very unfortunate and disappointing. It is my hope that the General Manager will accept and understand the importance of great customer service.

November 05, 2025

We recently purchased a 2025 2. 5T GV80 and overall pleased with the car with the exception it had a scratch on the hood which we were hoping it would have been fixed before we took More

by Tom A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Donato, Darrion Underwood
Nov 06, 2025 -

Genesis of Cary responded

Tom, we apologize for the scratch on the hood and we want to make it right. Please reach out to our team at Genesis of Cary so we can discuss the best way to assist you. We look forward to speaking with you!

October 31, 2025

They are very attentive and professional. They always find a way to provide a loaner when needed. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Gupta
Nov 03, 2025 -

Genesis of Cary responded

We are pleased to hear Paul had a positive experience! We are dedicated to providing attentive and professional service, and we're glad we could provide a loaner when needed. Thanks for the great review, Genesis of Cary!

October 09, 2025

The staff is friendly, accommodating and most of all listens to our concerns. Once the concerns are noted they focus on determining a remedy and clearly communicates the decision. More

by Dlfarmer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan,
Oct 10, 2025 -

Genesis of Cary responded

We're pleased to read this feedback! Thanks for choosing Genesis of Cary and sharing your confidence in the team. We hope to welcome you back again down the road!

September 05, 2025

Service was great with sneha godse n perry Godwin . They made be feel special n important. More

by Olanstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sneha godse ,perry Godwin
Sep 08, 2025 -

Genesis of Cary responded

Olan, thank you for the great review. Sneha and Perry will love your kind words. We look forward to seeing you again at Genesis of Cary!

July 29, 2025

Friendly and helpful . Secured the network to secure the vehicle that I was searching for both in color and options. More

by kedward
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal
Jul 30, 2025 -

Genesis of Cary responded

We're glad to hear our team went above and beyond to help you at Genesis of Cary! Thank you for choosing us and for sharing your feedback.

July 26, 2025

Service was much better than Genesis of New Bern N C Ethan, the service manager went out of the way to service my car even though it was purchased at another dealership that had no internet after the sa More

by Glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan and suprya
Jul 29, 2025 -

Genesis of Cary responded

Glen, we are happy you feel in good hands with Ethan and the team! Thank you for choosing Genesis of Cary, and we look forward to seeing you next time. Safe travels!

July 06, 2025

Excellent services and professional sales support. Reasonably fast service and good attention to detail. Friendly. More

by donrhazelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
Jul 08, 2025 -

Genesis of Cary responded

Thank you for giving Genesis of Cary your business and your five-star review. We are grateful for your feedback and we hope to work with you again down the road!

June 19, 2025

As a former Southern States patron, the level of service provided at Genesis of Cary is incomparable! The attention to detail regarding the vehicle and your person, took me back to the days when these thing More

by calvintsamuelsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Haddock
Jun 20, 2025 -

Genesis of Cary responded

We're delighted to hear that Eathon and the team at Genesis of Cary provided such exceptional service! It's wonderful knowing our attention to detail made a lasting impression. Thank you for choosing us, and we look forward to serving you again in the future!

May 04, 2025

Genesis of Cary delivers unparalleled service! Monica’s exceptional interpersonal skills make every visit a pleasure, leaving us feeling genuinely valued. Choosing our first luxury car—despite the More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Gupta
May 05, 2025 -

Genesis of Cary responded

Patrick, we're delighted to hear that Monica made your experience at Genesis of Cary so enjoyable. Thank you for choosing us for your first luxury car purchase! Enjoy the ride!

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