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Genesis of Cherry Hill

Marlton, NJ

4.9
214 Reviews

451 NJ-73

Marlton, NJ

08053

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214 Reviews of Genesis of Cherry Hill

June 27, 2025

I had one of the most frustrating dealership experiences I’ve ever encountered with Burns Buick GMC / Genesis of Cherry Hill. From the start, communication was inconsistent, slow, and unprofessional. I was More

by Josecruz797
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
William J. Smith
Jul 03, 2025 -

Genesis of Cherry Hill responded

Hello José, Thank you for sharing your experience. We’re genuinely sorry to hear that you left feeling disappointed, as that’s never the impression we want to leave. We appreciate your early interest in the BMW 8 Series and understand the importance of prompt, clear communication, especially when shopping from out of state. After reviewing our full correspondence with you, we’d like to offer additional context. You first submitted your inquiry late on Saturday, May 31st, during a high-traffic end-of-month sales day. Our team responded promptly via phone, email, and text, but your reply came in near closing. Since we’re closed Sundays, we resumed contact Monday morning, at which point the vehicle in question had been placed on hold with a deposit. We understand this was frustrating and communicated the car’s status to you immediately. When the vehicle later became available again, our Pre-Owned Sales Manager worked directly with you to provide detailed pricing breakdowns and market comps. Despite several messages outlining that our out-the-door price of $71,000 was firm, we remained transparent, courteous, and consistent throughout. We respect that you had other options and preferences in your local market, and we sincerely wish you the best in securing the right vehicle. We also take your feedback seriously and will continue to review how we can better align customer expectations with real-time inventory updates, especially over weekends and during high-volume periods. Thank you again for your interest in our dealership. Sincerely, Genesis of Cherry Hill Management Team

May 27, 2025

Best dealership I ever experienced Young Ben was so helpful because I am old and hard to get a handle on all the buttons Great car ,best ride ever and I have driven some large cars More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben
April 22, 2025

5-Star Review for Frankie Dinofa – Exceptional Service Experience! I recently brought in my Genesis G70 for service and had the absolute pleasure of working with Frankie Dinofa. From start to finish, F More

by Mortonflowersofeden
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Dinofa
April 22, 2025

Outstanding world-class experience. The sales team was professional, no pressure, and easy to work with. The vehicle was ready when they promised it to be and the paperwork process was More

by K Baur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Sprague and Zach Bacchus
April 16, 2025

The most outstanding car buying experience I have ever had! Genesis of Cherry Hill gives you a Ritz-Carlton experience from start to finish. John Kaldas is the consummate professional. He listens to wh More

by JTCHILDRESS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Kaldas, Zac Bacchus, John Danze
March 20, 2025

Everyone was so friendly and helpful during each step of the process. I primarily worked with Ben, but had the benefit of assistance from John, Joe, and Steve. Zac was kind enough to introduce himself if I More

by Jill
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben, John, Joe, Steve
March 09, 2025

This dealership has provided me with excellent service. I just leased a 2025 GV70 Genesis and the experience was something I had never seen before. The staff are kind , welcoming , and approachable . The s More

by Gi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Berkowitz , Jhon Danz
February 27, 2025

I’d like to give a big, big thank you to Mr. St. John, Arthur, and the entire staff at this dealership for an absolutely painless, very pleasant, and professional car leasing experience. The who More

by Russny2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
St John
February 05, 2025

I had to have my car repaired. They would have given me a loaner but I opted to relax, sit, read and wait. The waiting room windows view the spotless maintenance area. All mechan More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niger St John
January 15, 2025

Recently bought a pre-owned 2024 Gv70 with the help of Ed Dimonte who has been our rep for 3 prior Santa Fe purchases. Even though Genesis is not Ed's current selling assignment he jumped right on our reques More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Dimonte
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