Genesis of Englewood powered by Benzel-Busch - Service Center

Genesis Englewood provides VIP level service that fits a luxury car ownership experience. I’ve been to 2 other Genesis dealerships and this is the first time I’ve experience that luxury brand experience, luxury car ownership experience. I’ve been to 2 other Genesis dealerships and this is the first time I’ve experience that luxury brand experience, similar to what I get with BMW. More

To be fair, the drop off was confusing. As my service coordinator was a bit late. And the expectations were not outlined clearly. As my service coordinator was a bit late. And the expectations were not outlined clearly. More

Wonderful experience. Very happy with the dealership and the service. I will recommend to people I know. Very happy with the dealership and the service. I will recommend to people I know. More

Fast, attentive, The problem was resokved perfectly. The waiting area was clean and comfortable. Very satisfied The waiting area was clean and comfortable. Very satisfied More

Everything went smoothly. Dropped off vehicle and got in back in a timely manner. Excellent customer service Dropped off vehicle and got in back in a timely manner. Excellent customer service More

informative, kind and helpful Staff are very kind, informative and attentive to requests. Professionals I must say. informative and attentive to requests. Professionals I must say. More

Staffs are Courteous and service action is promptly even though it was a walk in. though it was a walk in. More

Everyone there is professional and helpful. They keep you updated on the status of your car. They keep you updated on the status of your car. More

GENESIS of Englewood kept my car for two weeks while I was given a loaner. The work was finally completed but while at the dealership the car received a four inch scrape across two bodt panels. I was n was given a loaner. The work was finally completed but while at the dealership the car received a four inch scrape across two bodt panels. I was not told about it and photos had to be reviewed to confirm that I was telling the truth. I am awaiting notification of my body shop appointment for the dealer to repaint my bumper and whatever else is needed. This can happen, but the employee who did the damage was not honest for not reporting the large scrape and as far as the dealership is concerned, my service writer (nor NY other service employee) ever contacted me with any update throughout the entire two week period. As for contacting the dealership to speak to the service department advisor, he can never be reached and does not have a good track record of returning calls. In person, however, he is very friendly, but communicating with the Service Department is often a futile exercise. More

Prompt Respectful Performed all services as requested and additionally took care of additional requests without long drawn out conversations and additionally took care of additional requests without long drawn out conversations More