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Genesis of Naples - Service Center

Naples, FL

4.6
399 Reviews
Call Service Center (239) 325-1999

399 Reviews of Genesis of Naples - Service Center

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August 22, 2025

Genesis of Naples provided Valet service plus I didn’t have to wait weeks for it. The dealership kept me informed and returned my car within 4 hours. More

by sherrill.britton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
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August 22, 2025

When the repair was going to take longer than expected the team made sure to provide transportation. Things happen, the outcome is the measure of a true commitment to Customer Service. More

by MBARNHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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August 22, 2025

I have had my car serviced at Genesis several times. I have dealt mostly with Patel and find him to be courteous and very knowledgeable. I feel he is always thinking of what is best for me. More

by JMICHAELMCHUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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August 22, 2025

Service was great at Genesis they returned the car on time and service was very polite More

by angelavbrincku
Recommend Dealer
Yes
Employees Worked With
Paulo
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August 19, 2025

The repair of my tire was done efficiently. and well. The communication from the service advisor was excellent. More

by ebhebeka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Aug 22, 2025 -

Genesis of Naples responded

We love to hear that you received great service and efficient communication at Genesis of Naples. We wish you safe and smooth miles ahead! See you next time!

August 15, 2025

Carmine, Jorge and Genesis of Naples did a fantastic job with getting me in and out for service. Always a great experience here and they are highly recommended! More

by Kevin Poeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmine
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Aug 18, 2025 -

Genesis of Naples responded

Kevin, we're so happy to hear that Carmine, Jorge, and the team provided you with a great experience at Genesis of Naples. Thanks for the recommendation, we can't wait to assist you again! Safe travels!

August 15, 2025

They all were very helpful. My appointment was on time and service was excellent . I would recommend them. More

by karen.nally02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Genesis of Naples responded

Hi Karen, we appreciate your recommendation and the kind words about our team! See you next time at Genesis of Naples!

August 14, 2025

Every time I visit Genesis Naples I do have a great experience .Jorge is doing an amazing job, friendly , professional, responsive and helpful. More

by predescu.cami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Genesis of Naples responded

We're happy to hear Jorge and the team make each visit a great one at Genesis of Naples! Thank you for your kind words and support! Safe travels!

August 14, 2025

Everything about my service appointment was handled extremely well. Despite the relocation to temporary trailers, I had absolutely no issues. More

by JOETULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

Genesis of Naples responded

We're pleased to hear the temporary setup didn't affect your experience at Genesis of Naples. Thank you for your understanding and positive review.

August 14, 2025

Very clean and prompt service advisors are well informed the car comes out clean everything‘s good thank you More

by lwnoughton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Prater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

Genesis of Naples responded

Thank you for sharing your review! We are so glad that you had a seamless service experience with our team. See you next time at Genesis of Naples!

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