Gerald Honda of Countryside - Service Center

Check-in was smooth, and service was quick. I appreciate the flexibility to drop off and pick up my car at my convenience. The thorough walk-through of recommended services, upfront cost estima I appreciate the flexibility to drop off and pick up my car at my convenience. The thorough walk-through of recommended services, upfront cost estimates, and progress updates made the whole experience easy and transparent. Great customer service—Joe is the best! More

I brought my 16 Honda crv for an electrical issue on 12/2. Carlos assured me I had a short in my wiring harness. I picked up car on 12/11 and problem wasn't fixed Carlos stated the problem was the remot 12/2. Carlos assured me I had a short in my wiring harness. I picked up car on 12/11 and problem wasn't fixed Carlos stated the problem was the remote start. I had the remote start taken out but problem continued. I was charged 900 dollars for no repairs. I asked Carlos for partial refund and which he refused. RUN away from this place More

Service attention was very efficient and kind, clear and simple. I decided this is my dealership for any service from now on after 3 visits simple. I decided this is my dealership for any service from now on after 3 visits More

The service person was very professional and service was quick. Coffee and snack provided was nice quick. Coffee and snack provided was nice More

Joe the service advisor did an excellent job explaining the issues of my CRV, Service was completed in a timely matter. Service technician Jose, did a neat and good job, the issues of my CRV, Service was completed in a timely matter. Service technician Jose, did a neat and good job, More

Service was fast and professional and the service rep was awesome and he is an asset to the dealership. awesome and he is an asset to the dealership. More

Fast, concerned reception to my problem by the express service advisor Allen. My problem was fixed in a reasonable time. service advisor Allen. My problem was fixed in a reasonable time. More

I brought in my car for an oil change. 9 days later while drving 70+ miles an hour on the highway near Janesville, WI, the front bolts fell off the metal panel protecting the engine. Clear 9 days later while drving 70+ miles an hour on the highway near Janesville, WI, the front bolts fell off the metal panel protecting the engine. Clearly, Gerald Honda failed to secure panel now hanging dangerously close to ground potentially putting my husband and i at risk of harm. We slowly drove home minimizing the wind to dragging the panel down and scrapping road. When i called to report, there was little concern about what happened. They fixed the issue but treated me like one more transaction and not a concerned customer. Never acknowledged what happened or showed any responsibility. So sorry they bought Continental Honda. There i was treated like customer who was important to them. Not here. More

Alex, the service consultant, was very helpful. Upon inspection, he informed me of the work needed to be done, and when my vehicle would be ready. I was very pleased with the service and would high Upon inspection, he informed me of the work needed to be done, and when my vehicle would be ready. I was very pleased with the service and would highly recommend Gerald Honda. More

The Service Department has always been courteous and professional. Listen to your concerns and passed along the information to the Tech who worked on my vehicle. professional. Listen to your concerns and passed along the information to the Tech who worked on my vehicle. More