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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
225 Reviews
Call Service Center (708) 720-8999

225 Reviews of Gerald Kia of Matteson - Service Center

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April 30, 2025

Service was good, only problem when you come there you already paying high price for service. For being a faithful customer there should be some rewards. Only thing you want to do bug you about buying a n More

by AKRHEAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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April 27, 2025

So far I been pleased with my service I have been able to get an appointment in timely manner. The staff is friendly More

by donnabruni82
Recommend Dealer
Yes
Employees Worked With
Pete
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for taking the time to leave a review! We're glad to hear that you have been pleased with your service at Gerald Kia of Matteson and that you find our staff friendly. We look forward to continuing to provide you with excellent service. If you have any further needs or questions, feel free to reach out! Sincerely, The Team at Gerald Kia of Matteson

April 27, 2025

Peter was so helpful. The only problem I had was when I scheduled the appointment for service the young lady misquoted my 60000 mile service for about $282. I kept telling More

by Jennifer R
Recommend Dealer
Yes
Employees Worked With
Peter Szulc
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April 27, 2025

Great service, done in a timely manner. Good communication about the progress and results of the service. Friendly and accommodating! More

by CATHIESOMBRASKE
Recommend Dealer
Yes
Employees Worked With
Shelly
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're glad to hear that you had a great experience with the service at Gerald Kia of Matteson. Timely service and clear communication are our priorities, and we appreciate your recognition of our friendly team. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 26, 2025

To Greald Kia in Matteson. ..thanks Robert, Shelly, and Team for taking care of my Kia. My car is always in good hands at Gerald Kia in Matteson. #youallrock More

by GCHARLENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you! We truly appreciate your kind words and are thrilled to hear that you feel your Kia is in good hands with us at Gerald Kia of Matteson. Our team works hard to provide excellent care, and your support means the world to us. We look forward to seeing you again! #youallrock Sincerely, The Team at Gerald Kia of Matteson

April 26, 2025

Returned 3 times to get the service, and they tried to charge me for their error. More

by Ljones280
Recommend Dealer
No
Employees Worked With
Manager
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Apr 29, 2025 -

Gerald Kia of Matteson responded

We're sorry for your experience please reach out to me directly and I will help to resolve your issue with you 708 720-8976 Justin O'Brien Service Manager

April 26, 2025

The service staff is very nice and friendly. Each time I come in I feel welcome and comfortable. More

by DEONDRE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that our service staff made you feel welcome and comfortable during your visits to Gerald Kia of Matteson. We truly appreciate your kind words and look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 25, 2025

Rather not. Done Nice ?? Job was completed my car was returned the way I bought it in. More

by zacheryacurry
Recommend Dealer
Yes
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Apr 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive review! We appreciate your feedback and are glad to hear that your car was returned in excellent condition. At Gerald Kia of Matteson, we strive to provide exceptional service, and it’s great to know we met your expectations. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 25, 2025

Had my car for almost a month, thought they figured out the issue with the turbo, put a new part in. It didn't fix the issue. Still charged me about 75% of the cost of the new part that didn't fix the issu More

by APRILVANDYKE
Recommend Dealer
No
Employees Worked With
Peter
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Apr 29, 2025 -

Gerald Kia of Matteson responded

We apologize for the experience you had while in our service department, please feel free to reach out to me when you have a minute to talk about it Justin O'Brien Service Manger 708 720-8976

April 24, 2025

Gerald Kia always takes great care of my 2019 Kia Soul and myself! I would not bring my car anywhere else. More

by erikd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your trust in Gerald Kia of Matteson to take care of your 2019 Kia Soul. It's our pleasure to provide you with great service, and we look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

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