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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
275 Reviews
Call Service Center (708) 720-8999

275 Reviews of Gerald Kia of Matteson - Service Center

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May 20, 2025

Everyone was so nice. I was suppose to get a free oil change for the life of the car. They charged be 106.00 More

by tyneeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025

Did a great job and got my car back asap great place to do business with More

by codygarrett918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you, Cody, for your wonderful review! We're thrilled to hear that you had a great experience and got your car back quickly. At Gerald Kia of Matteson, we strive to provide excellent service, and it's always rewarding to know our customers appreciate it. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

Chris was very informative and helpful and a very well mannered nice guy! Thanks for the help! More

by gianiquelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you, Chris, for your wonderful review! We're thrilled to hear that you found our team informative and helpful. If you ever need assistance again, please don't hesitate to reach out. We look forward to welcoming you back to Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

Every time I come there they treat me with special care. The customer service person Chris went above the call of duty. That was amazing to me. More

by CHRISSYSNURSERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience at Gerald Kia of Matteson and that Chris provided you with exceptional service. It's always our goal to treat our customers with special care. We look forward to welcoming you back in the future! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

Everyone is very friendly and helpful they give you an appointment without waiting too long and explain everything More

by grayhair23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We truly appreciate your kind words about our friendly and helpful team at Gerald Kia of Matteson. We're glad to hear that you had a smooth experience with your appointment and that everything was clearly explained. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

Only experienced the service department and was satisfied with their services as well as what they wrote as to what could need work in the future. More

by wheels8827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Vela
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not have any names other than Chris, who was my service contact
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate your satisfaction with our service department at Gerald Kia of Matteson. It's great to hear that you found our team informative about future needs. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

May 17, 2025

Great service. Friendly customer service, easy scheduling. Clean facility. Pretty great overall experience and would recommend More

by JATUTKO88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson. Our team is dedicated to providing friendly service and a clean environment, and it's rewarding to know that you would recommend us. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 17, 2025

I believe I was overcharged for service. $805.00. I don’t believe 4hours rate More

by JONESJACK69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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May 17, 2025

This service center is good when dealing with the service manager. But if you don’t know about cars and are dealing with a tech or and advisor watch out! They seem to want to squeeze every penny out of you a More

by BRITTANYCERVANTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
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May 17, 2025

I like how you can get in right away for an appointment and not wait weeks More

by mumiof4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We’re glad to hear that you appreciate the convenience of our appointment scheduling at Gerald Kia of Matteson. We aim to provide prompt service to all our customers. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

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