Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
360 Reviews of Gerald Kia of Matteson - Service Center
Sort by
July 16, 2025
Upon arriving at the dealer, I was greeted by the service tech. Who explained everything and all pricing. Very professional, offered me a ride home, which I accepted. I also got a ride back to the dealer. Th tech. Who explained everything and all pricing. Very professional, offered me a ride home, which I accepted. I also got a ride back to the dealer. The main problem is this is where phone calls go to die. Had to call four or five times just to get through. It for you to service and after about three tries it disconnects you and tells you they’ll call you back, which never happens. That’s the only reason you did not get a five star. I believe that the dealership is understaffed. As a lot of businesses are going through that. So I completely understand. But this is a review so those are my issues. My car was fixed, it was clean no complaints about that. More
by FBPILEGGI2
Verified CustomerEmployees Worked With
July 16, 2025
Great location, Very convenient for me to bring my car in for service. Nice amenities at the dealer, And the service department was definitely top quality. for service. Nice amenities at the dealer, And the service department was definitely top quality. More
by crumpshawn
Employees Worked With
Service department
July 15, 2025
They are practical with the repairs and I don't feel like they try to hustle me. If something isn't needed they don't do it. they try to hustle me. If something isn't needed they don't do it. More
by CNFISHER99
Employees Worked With
July 15, 2025
I made an appointment to have my car serviced and am very satisfied with the evaluation of the problem and the completion of the work in a timely manner. I will return in the future for routine maintenance. satisfied with the evaluation of the problem and the completion of the work in a timely manner. I will return in the future for routine maintenance. More
by MJANKO3424
Employees Worked With
Peter Szulc
July 06, 2025
Terrible customer service, sent me away with a rhick packet of instructions to dix issue myself? Reviewed and there was no way I could do it myself! Ridiculous. Car is practically brand new and less th packet of instructions to dix issue myself? Reviewed and there was no way I could do it myself! Ridiculous. Car is practically brand new and less than 13000 miles on it, paid in cash over $67000 and this was the service I got. Will never buy another vehicle from them ever! More
by carol.mandernach
Employees Worked With
Can’t remember
July 06, 2025
We had a question regarding gap insurance. No one would call us back after leaving several messages. Finally when we reached some one. They told us we are Gerald Kia not hawk Kia.. we did get No one would call us back after leaving several messages. Finally when we reached some one. They told us we are Gerald Kia not hawk Kia.. we did get to the finance department who gave us the number we needed. More
by LGARCIA000
Employees Worked With
Does not apply
July 05, 2025
Shelly exceeded my expectations with respect to the two service recalls as well as providing a complimentary new part for my trunk even though my mileage is over 38,000 miles. I expected some professional service recalls as well as providing a complimentary new part for my trunk even though my mileage is over 38,000 miles. I expected some professional superglue on the one side but a new part will be installed on 7/8. More
by LAURAWOELFEL2022
Employees Worked With
Shelly
