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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
275 Reviews
Call Service Center (708) 720-8999

275 Reviews of Gerald Kia of Matteson - Service Center

Sort by
May 15, 2025

Excellent service and speedy maintenance done with expertise. Thank you I will highly recommend service More

by Nate Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Nate! We’re thrilled to hear that you received excellent service and speedy maintenance at Gerald Kia of Matteson. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 15, 2025

Everyone has good customer service all my needs and concerns were answered thank you so much More

by loyalpresley2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that all your needs and concerns were addressed during your visit to Gerald Kia of Matteson. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 14, 2025

The people are nice and very attentive. They communicate everything that is happening with my vehicle. More

by DEANDREBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team at Gerald Kia of Matteson to be nice and attentive. Keeping our customers informed about their vehicles is a top priority for us. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 13, 2025

Gerald Kia took good care of me with my 2022 kia sportage. They rebuild my engine and got me back on the road. More

by LESLIERENEE85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're glad to hear that we were able to take good care of you and your 2022 Kia Sportage. Our team at Gerald Kia of Matteson is always here to help, and we're thrilled to have gotten you back on the road. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 13, 2025

I bought my Kia on 159 st in Tinley park. They couldn’t service my vehicle for two weeks. The Kia dealership took my vehicle right away. I won’t buy another car from Kia on 159 street. More

by mikefc321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept was very good
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback. We're glad to hear you had a good experience. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 13, 2025

Absolutely amazing work super quick and reliable I will be bring them my vehicle more often More

by johnnybotonakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for the fantastic review! We're thrilled to hear that you had such a positive experience at Gerald Kia of Matteson. Our team is always here to provide quick and reliable service, and we look forward to seeing you and your vehicle again soon! Sincerely, The Team at Gerald Kia of Matteson

May 13, 2025

Justin was rude disrespectful unprofessional, and didn’t show any concern with my issues to me. I felt like he brushed it off and didn’t give me the help that I needed. More

by lavontakhearon11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Casino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025

Shelly great asset to your team. I don't really agree with answer to the issue I guess when I'm ready for a new car I will shop around and test drive for such issues. See automo More

by RKMM1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY.
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May 11, 2025

Everyone was friendly and professional. My service was done in a timely manner and my vehicle was returned washed. My service writer kept me updated and was fantastic Nothing could hav More

by rg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 12, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Gerald Kia of Matteson friendly and professional. It's great to know your service was timely and that your vehicle was returned in great condition. We appreciate your feedback about your service writer and will ensure they know about your positive experience. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 10, 2025

Service was fine, It took longer than I expected because of recall work that was needed in addition to my regular maintenance. Service staff were professional and communicative. More

by VZAPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall the names.
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May 13, 2025 -

Gerald Kia of Matteson responded

Thank you for the feedback and rating us 5/5 stars! We appreciate you choosing us and we are glad the recalls and maintenance items were completed. Sincerely, The Team at Gerald Kia of Matteson

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