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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
277 Reviews

277 Reviews of Gerald Kia of Matteson - Service Center

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May 11, 2025

Everyone was friendly and professional. My service was done in a timely manner and my vehicle was returned washed. My service writer kept me updated and was fantastic Nothing could hav More

by rg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 12, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Gerald Kia of Matteson friendly and professional. It's great to know your service was timely and that your vehicle was returned in great condition. We appreciate your feedback about your service writer and will ensure they know about your positive experience. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 10, 2025

Service was fine, It took longer than I expected because of recall work that was needed in addition to my regular maintenance. Service staff were professional and communicative. More

by VZAPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall the names.
May 13, 2025 -

Gerald Kia of Matteson responded

Thank you for the feedback and rating us 5/5 stars! We appreciate you choosing us and we are glad the recalls and maintenance items were completed. Sincerely, The Team at Gerald Kia of Matteson

May 09, 2025

I came in for recall service work and other services, and was quoted over 500 dollars to repair a two piece valve stem. A valve stem that was easily replaced by discount tire for free, no purchase necessary. More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I had a service advisor named Peter.
May 13, 2025 -

Gerald Kia of Matteson responded

Good Afternoon Jeremy, Thank you for the feedback and the time it took. We never want a client not happy and we texted you yesterday afternoon to touch base. We will do the same today since you are important to us. Sincerely, The Team at Gerald Kia of Matteson

May 09, 2025

I was in for an oil change I got there at 9:45 and didn't leave till almost noon. I think it was a long wait More

by bingosher
Recommend Dealer
Yes
May 09, 2025

Service was fine. There were no problems. They were courteous and friendly. Service was fine. There were no problems. They were courteous, friendly and prompt. More

by csbonline2
Recommend Dealer
Yes
May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We're glad to hear that your experience at Gerald Kia of Matteson was satisfactory and that our team was courteous, friendly, and prompt. Your feedback is appreciated, and we hope to serve you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 09, 2025

Had a great experience. Was able to work with some great people to get my car! More

by kylasmetana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Breen
May 10, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson and that our team was able to help you find your car. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 08, 2025

My experience here was a pleasant one. The employees were friendly and helpful. Thank you More

by KIMRANLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that you had a pleasant experience at Gerald Kia of Matteson. Our team is dedicated to providing friendly and helpful service. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 08, 2025

They are very helpful, nice and they keep you updated on how they are doing with service that they are doing. More

by ELSAALEJANDRE1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're glad to hear that you found our team at Gerald Kia of Matteson to be helpful and nice. We always strive to keep our customers updated throughout their service. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 08, 2025

The dealership was well organized. The service took a little longer than I thought it would but it was done in the promised by time. More

by taylorbogan
Recommend Dealer
Yes
Employees Worked With
Idr
May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We’re glad to hear that you found Gerald Kia of Matteson to be well organized. While we understand that service took a bit longer than expected, we appreciate your patience and are pleased that it was completed on time. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

May 08, 2025

Didn't like that I had to make 3 trips in a week, and somewhat slow, but I liked the workers I dealt with More

by RICHRUSAK
Recommend Dealer
Yes
Employees Worked With
Shelley was very good, she'd get a 5
May 13, 2025 -

Gerald Kia of Matteson responded

Good Afternoon Richard, Thank you for the feedback and the time it took. We will look into this and touch base ASAP. Sincerely, The Team at Gerald Kia of Matteson