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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
233 Reviews
Call Service Center (708) 720-8999

233 Reviews of Gerald Kia of Matteson - Service Center

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April 23, 2025

Routine maintenance & issue with window seal Service was great. Cannot figure out the issue with the window. Offer discounts for oil change More

by BROB110901
Recommend Dealer
Yes
Employees Worked With
Shelly is great
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Apr 30, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your feedback with us. At Gerald Kia of Matteson, we strive to provide complete satisfaction for every experience and are disappointed to hear that we were unable to resolve the issue with your vehicle’s window. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Team at Gerald Kia of Matteson

April 21, 2025

It was good. I forget the service lady's name. But she's amazing. Give her a raise More

by Gumby56620
Recommend Dealer
Yes
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a good experience at Gerald Kia of Matteson. We value our team members, and we appreciate your recognition of our service staff. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 20, 2025

I was given a price to approve, then given another one later which added a $45 fee for shop supplies which I disputed and was taken away. This fee was also added when I needed a new key fob last year. Thi More

by KURTIS1504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Kenney
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Apr 22, 2025 -

Gerald Kia of Matteson responded

We apologize about your experience, Kurtis. Please feel free to reach out to me whenever you have time. Sincerely, Justin O'Brien 708-720-8976

April 19, 2025

Robert, my service man was professional polite into the point. He is an asset to your company More

by SANDSC2716
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert setvice
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our Service Team. At Gerald Kia of Matteson, we strive to provide professional and polite service, and it's great to know that Robert made a positive impression. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 18, 2025

The people were super nice. It he facilities were really clean. And Aaron and Mary are were dope!! More

by byrdnichyria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Gerald Kia of Matteson and that our team members, Aaron and Mary, made a great impression. We take pride in our clean facilities and friendly staff. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 18, 2025

They were very courteous and got the recall done in a timely manner. It was the second time I was there for it and they didn't have the part the first time. So I had to have two appointments to get thi More

by RRB44TH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service , Daniel O'Reilly
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April 13, 2025

I am still unable to use Kia Connect. I was told that I will be contacted when they figure out the issue but I have not heard back. Not even an update. More

by knoxsales.angela
Recommend Dealer
No
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April 11, 2025

The service I was received was more than excellent. Shelly who works in service makes sure that I am well taken care of. She makes sure I’m greeted and gives my car wash every time which is mostly appr More

by Shalik Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly service
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you, Shalik! We truly appreciate your kind words about your experience at Gerald Kia of Matteson. It's great to hear that Shelly provided you with excellent service and attentive care. We're glad you enjoy the complimentary car wash as well! We look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

April 11, 2025

They took care of my issues gave me not grief over my warranty. It was awesome. More

by CHRIS7_06
Recommend Dealer
Yes
Employees Worked With
Pete
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that we could assist you with your warranty issues and make the experience awesome for you. At Gerald Kia of Matteson, we strive to provide top-notch service to all our customers. We look forward to seeing you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 10, 2025

Robert was friendly. This was the second time he helped me and he's great. Communicated well More

by ABRIDGESNICHOLS
Recommend Dealer
Yes
Employees Worked With
Robert
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us at Gerald Kia of Matteson and that Robert provided excellent service once again. We appreciate your loyalty and look forward to assisting you on your next visit! Sincerely, The Team at Gerald Kia of Matteson

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