Gerald Kia of Matteson - Service Center

They are very helpful, nice and they keep you updated on how they are doing with service that they are doing. how they are doing with service that they are doing. More

The dealership was well organized. The service took a little longer than I thought it would but it was done in the promised by time. The service took a little longer than I thought it would but it was done in the promised by time. More

Didn't like that I had to make 3 trips in a week, and somewhat slow, but I liked the workers I dealt with somewhat slow, but I liked the workers I dealt with More

They got me in right away, were communicative throughout the process, and always wash my car at the end. the process, and always wash my car at the end. More

Good service Clean facilities Offered appointment times are very convenient for me On the days requested are very convenient for me On the days requested More

I’m really disappointed that I had to wait three hours for an oil change. I had to go check with Pete to find out how much longer the oil change would take, and he told me it was actually already done. I for an oil change. I had to go check with Pete to find out how much longer the oil change would take, and he told me it was actually already done. I couldn’t help but wonder how long it had been finished and why no one came to let me know, especially since I was sitting in the waiting area the whole time. More

The customer service is always pleasant. I love the detailed explanation of what's wrong with my vehicle, I don't feel harassed to buy another car when I come, very helpful establishment I love the detailed explanation of what's wrong with my vehicle, I don't feel harassed to buy another car when I come, very helpful establishment More

Overall everyone was great. Once sales price was agreed upon process really slowed down. I wanted to pay for car and they insisted I take a loan in order to get the price we agr Once sales price was agreed upon process really slowed down. I wanted to pay for car and they insisted I take a loan in order to get the price we agreed on. I paid off the car the next week. Shelley in service made sure everything was perfect with the car She was the highlight of the dealership More

I was pleased with the services offered and will most likely returns as situations present themselves. likely returns as situations present themselves. More

Good experience. Just had to pay a little more than we wanted to Thank you I guess Just had to pay a little more than we wanted to Thank you I guess More