Germain Ford of Columbus

They have a great service department. The entire staff was very friendly and helpful to me. The entire staff was very friendly and helpful to me. More

I am submitting a complaint due to repeated failures by an authorized Ford dealership service department @ Germain Ford to properly diagnose and repair my vehicle. The vehicle was originally brought in an authorized Ford dealership service department @ Germain Ford to properly diagnose and repair my vehicle. The vehicle was originally brought in for a strong oil/fuel odor entering the cabin, which is a legitimate safety concern. The dealership claimed the issue was resolved by replacing the vacuum pump. This repair did not correct the problem. Because this is not my primary vehicle, it took some time before I realized the odor was still present. When I returned to the dealership, they reversed their diagnosis and claimed the issue was now a right valve cover leak, which directly contradicts the original repair and indicates the initial diagnosis was incorrect. Additionally, the vehicle exhibited a serious security and safety issue: it would start without the key fob present. The assigned service advisor demonstrated no understanding of how to diagnose or address this issue. Rather than troubleshooting, I was told the dealership wanted approximately $700 simply to contact Ford engineering for guidance on how to fix the problem. Charging a customer hundreds of dollars just to ask how to perform a repair is unacceptable. This experience reflects poor technical competence, inadequate diagnostic procedures, and a lack of accountability within this service department. I expect factory-trained technicians, accurate diagnostics, and professional handling when dealing with an authorized Ford dealership. That did not occur here. I am requesting that Ford Corporate: Review this dealership’s diagnostic practices and technician competency Address the improper handling of a vehicle starting without a key fob Consider reimbursement for ineffective diagnostics and unnecessary repair costs Ensure this dealership is held to Ford’s service standards This situation should never occur at an authorized Ford service facility. More

Zack in Service was excellent. Very smooth operation. Kept me informed. He was very helpful. Very smooth operation. Kept me informed. He was very helpful. More

Best car buying experience ever. From sales accessories and finance all were not selling listening to my needs and providing knowledgeable answers for choices. Danny, Brian and Seth From sales accessories and finance all were not selling listening to my needs and providing knowledgeable answers for choices. Danny, Brian and Seth were the perfect team More

On time. Efficient. Found and solved the problem. Did not look for other problems to treat. Very satisfied. Efficient. Found and solved the problem. Did not look for other problems to treat. Very satisfied. More

This was my first time at Germain Ford. Jessica was amazing. Communication and service was outstanding. This is my new dealership after years at another Ford dealership. Kudos to the e Jessica was amazing. Communication and service was outstanding. This is my new dealership after years at another Ford dealership. Kudos to the entire Germain service team. More

Austin was very professional taking the time to explain clearly how and what my vehicle needed assessed. Time for completion was acceptable. clearly how and what my vehicle needed assessed. Time for completion was acceptable. More

I like this service dept. Seems like a professional operation. Zak is my service writter and it seems he couldn't try any harder to take care of the customers. Seems like a professional operation. Zak is my service writter and it seems he couldn't try any harder to take care of the customers. More

The crew at Germain are all top notch I have purchased several cars and Trucks several cars and Trucks More

Service department was friendly and accommodating. The service was performed in a timely manner. The quote was accurate. Kaitlynne made the visit pleasant. The service was performed in a timely manner. The quote was accurate. Kaitlynne made the visit pleasant. More