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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
526 Reviews

526 Reviews of Germain Honda of Surprise - Service Center

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May 20, 2025

Great service. Service advisor was awesome. Quick service with no appointments Lots of amenities offered. More

by Ledernek3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Germain Honda of Surprise responded

Ensuring a 5-star service experience is our priority. We are pleased to know George and our team got you quickly back on the road to enjoy your day. Best Regards, Sassha Motz General Manager

May 19, 2025

After reviewing my maintenance history, Robert determined that I did not need any service until October. That has never happened to me; they always find something. I ended up getting a free carwash and goi More

by adriennepederson
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Germain Honda of Surprise responded

We're so happy Robert is someone you can trust with your automotive service needs. Thank you for choosing Germain Honda of Surprise. See you next time. Best Regards, Sassha Motz General Manager

May 19, 2025

George was amazing, he went above and beyond to be helpful. George contacted me several times to assure we knew what was going on and we understood the work being done. George also followed up with me More

by UWSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Germain Honda of Surprise responded

We are fortunate to have George on our team of professionals taking great care of our valued guests. Thank you for taking the time to share his dedication to customer satisfaction. Best Regards, Sassha Motz General Manager

May 17, 2025

Went in without an appointment George worked me in and resolved the issue. Thanks for the Great Service. More

by Tim & Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Germain Honda of Surprise responded

We are happy George and our team was able to accommodate your service needs. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

May 17, 2025

Wonderful and thoughtful service by Robert. I appreciate his input on my CRV and suggested service. More

by Kviviano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day. Best Regards, Sassha Motz General Manager

May 15, 2025

George is awesome, he is patient, he is thorough, he is effective, and efficient! As long as he is at the service area I will be a return customer! More

by Lene H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Germain Honda of Surprise responded

Lene, we appreciate your 5 stars for George! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, Sassha Motz General Manager

May 15, 2025

Always a great experience. Very professional and customer oriented. They never take you or your business for granted. More

by curtandsharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Germain Honda of Surprise responded

We would like to thank you for your recommendation and for this 5 Star review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Honda with only the best there is to offer. Best Regards, Sassha Motz General Manager

May 15, 2025

Very accommodating and George was very pleasent to work with. Nice touch to wash my car and dry the windshield with a towel. More

by lemar100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on George. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

May 15, 2025

Courteous and on time and those are my 15 words plus these extra extra words More

by sisteryoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Germain Honda of Surprise responded

Thank you for your business and 5 star rating. Best Regards, Sassha Motz General Manager

May 15, 2025

Robert & crew (Augie & Marco) very professional, respectful & courteous. All should be promoted as they are an exemplary asset to the Germaine Honda organization. More

by RICKSALINAS639
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Germain Honda of Surprise responded

Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that Robert, Augie and Marco's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels! Best Regards, Sassha Motz General Manager

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