Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Lexus of Easton
Columbus, OH
1,055 Reviews
Whether you’re in the market for a new Lexus or searching high and low for the perfect pre-owned Lexus, we want you to try Germain Lexus of Easton first. We’ve been serving local Columbus, Westerville, and Newark, Ohio, drivers for generations, and it would be our joy and privilege to help you shop for your next car.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,055 reviews
December 07, 2025
The service staff was very friendly and knowledgeable. The waiting area offered various seating options including a quiet room. The wait time went quickly in such a comfortable setting. The waiting area offered various seating options including a quiet room. The wait time went quickly in such a comfortable setting. More
by M
Employees Worked With
December 06, 2025
Everyone is very polite, knowledgeable and the waiting area is beyond nice. Donna was my service advisor and she is so kind. She was my advisor on my last visit and I was she could help me out this tim area is beyond nice. Donna was my service advisor and she is so kind. She was my advisor on my last visit and I was she could help me out this time as well More
by cjwkatz5
Verified CustomerEmployees Worked With
December 05, 2025
Grateful for the staff, good communication explained the services that needed to be done. Polite and cordial throughout the encounter and also gave an estimated time frame. The lounge area was comfortable a services that needed to be done. Polite and cordial throughout the encounter and also gave an estimated time frame. The lounge area was comfortable and included beverages and wi-fi. More
by hoankang
Employees Worked With
December 05, 2025
Everyone provided exceptional customer service. From the person who greeted me and opened my door to the cashier that checked me out. Jeff was awesome, patient and very courteous! Very good experie From the person who greeted me and opened my door to the cashier that checked me out. Jeff was awesome, patient and very courteous! Very good experience! More
by shaneice2004
Employees Worked With
December 05, 2025
Good costumer service, nice understanding working with customers. Overall great place to buy new or used cars customers. Overall great place to buy new or used cars More
by Shirali131
December 02, 2025
My experience with Lexus of Easton was unbelievably bad. The car they sold me had missing engine clips, battery was incorrect size not secure in the tray, car was never detailed, the cabin filter was filthy The car they sold me had missing engine clips, battery was incorrect size not secure in the tray, car was never detailed, the cabin filter was filthy and full of debris and insects, and the rear bumper literally came off after I got home because key fasteners were missing. None of this was disclosed, despite the delays and supposed “inspection.” The pre-owned manager and general manager were nowhere to be found when these issues came up—in my experience, they hid like ostriches with their heads in the sand instead of taking responsibility. Avoid P.H salesman, his conduct as a car salesman and his personal integrity are severely lacking. This was a $40K pre-owned Lexus This dealership completely failed to deliver a safe, clean, or properly inspected vehicle. I strongly advise avoiding Lexus of Easton based on what I went through. More
by ocxc00
December 02, 2025
The people are very nice and friendly. They are knowledgable and professional. They have a very nice waiting room that is comfortable. The work performed on my car is always good. They are knowledgable and professional. They have a very nice waiting room that is comfortable. The work performed on my car is always good. More
by bbauch7
Employees Worked With
December 02, 2025
I was able to get to my appointment early do a meeting using the dealership Wi-Fi. Great connection finished my meeting early. They finished with my car early and to get on with the other obligations of t using the dealership Wi-Fi. Great connection finished my meeting early. They finished with my car early and to get on with the other obligations of the day. More
by jameswhite02
Employees Worked With
December 02, 2025
I really appreciate all the great work in a timely manner. Will recommend to other people manner. Will recommend to other people More
by DNELL100
Employees Worked With
December 01, 2025
My one and a half hour oil change and tire rotation took over 2 1/2 hours. The back end of my car wasn’t washed and the AAA tag on my key was missing. I called about all this but never received a call back. over 2 1/2 hours. The back end of my car wasn’t washed and the AAA tag on my key was missing. I called about all this but never received a call back. Previous service has been excellent, but not this time. More
by Rshuffman
Employees Worked With
