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Germain Lexus of Easton - Service Center
Columbus, OH
263 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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263 Reviews of Germain Lexus of Easton - Service Center
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August 20, 2025
I was treated with excellent service. The staff was kind and thoughtful, considerate . I was very comfortable in the waiting area. The staff was kind and thoughtful, considerate . I was very comfortable in the waiting area. More
by Bowpace1188
Verified CustomerEmployees Worked With
August 19, 2025
Kevin and team did a great job as usual with keeping us up to date on progress of our service and pickup time.. up to date on progress of our service and pickup time.. More
by JERRY.LOBENSTEIN
Employees Worked With
August 18, 2025
My sales/service rep is outstanding! Talked me through what was needed now and future; made the process quick! Loaner car was available and the process was fast. Looking to purchase anot Talked me through what was needed now and future; made the process quick! Loaner car was available and the process was fast. Looking to purchase another Lexus; wouldn’t dream of buying a different brand! More
by JENNEROSS11
Employees Worked With
August 18, 2025
I arrived just before 9:30 for a 9:30 appointment. After waiting 20 minutes, I had not spoken to a service rep. When Ashley came out to talk to another customer that arrived after me, I waited until After waiting 20 minutes, I had not spoken to a service rep. When Ashley came out to talk to another customer that arrived after me, I waited until she was almost finished with the other customer. She realized that I wished to speak to her, so she asked me if I needed something. I told here I had been there for 20 minutes without speaking to a rep. She looked at the other paper in her hand and asked me if that was me. Yes it was. When it was my turn, she told me the service should take no longer than 90 minutes. I left at 11:40-2 hours and 10 minutes after arriving. I don’t find this acceptable. The work done was fine, but if I have booked an appointment for a certain time, than I should be taken care of at that time. More
by s24w4
Employees Worked With
August 17, 2025
Kevin does a great job. Attentive to all our needs. Very professional. Dealership is a great facility Attentive to all our needs. Very professional. Dealership is a great facility More
by GUY_COLE
Employees Worked With
August 17, 2025
Jeff is a great guy he explained me everything and suggested needed service! I am really happy! suggested needed service! I am really happy! More
by MRATNASREE
Employees Worked With
August 16, 2025
Great reception and great service. Thank you for the great service and see you soon Thank you for the great service and see you soon More
by dvassansi
Employees Worked With
August 16, 2025
Good experience, love the text responses & notification and customer service from check in to check out and customer service from check in to check out More
by rodav212
Employees Worked With
August 16, 2025
Excellent customer service from the time I arrived. Keep up the good work. Stephan R. Douglas , CEO Douglas & Associates Realty .douglasandassociatesrealty.com Keep up the good work. Stephan R. Douglas , CEO Douglas & Associates Realty .douglasandassociatesrealty.com More
by srdrealtor
Employees Worked With
August 16, 2025
Very efficient. Easy to drop the car off seems like every thing was done as promised. Easy to drop the car off seems like every thing was done as promised. More
by lhoboken
Employees Worked With
