Germain Lexus of Easton - Service Center

I’ve taken my cars to this dealership for the last 10 years. Never had a problem with the service from the service department. I rate the service department 5 out of 5 stars! years. Never had a problem with the service from the service department. I rate the service department 5 out of 5 stars! More

Very helpful and easy to communicate with! Answered all our questions and provided excellent recommendations. Answered all our questions and provided excellent recommendations. More

Staff were pleasant and friendly. Nice and convenient waiting room Explained to us what they did Nice and convenient waiting room Explained to us what they did More

People were Friendly helpful great experience work done in timely fashion. Over 15 years with using them. in timely fashion. Over 15 years with using them. More

One of the service tech couldn’t figure it very common problem in Lexus has. It had was malfunction it took weeks to figure it out. They told me I need to replace all my fuel injectors Parts alone were problem in Lexus has. It had was malfunction it took weeks to figure it out. They told me I need to replace all my fuel injectors Parts alone were 3000 plus another 1200 in labor. Then I had car back then same light came back three days later. Then I took it back they said it was evaporative circulation valve needed to replace. It cost another 236 dollars. I think they ripped me off knowing what was the main cause to light on the dash. So basically they replaced good fuel injectors Parts alone that doesn’t need replacing. Then go in and pay another 236. This is very bad business practice. Next time I’m taking to another local mechanic. It’s not worth spending 4 five grand for a repair that is not needed. They didn’t apologize either. I bought Lexus for a reason. Reliability. More

No issues w/work performed. Advising to get additional work done when, after getting second opinion from another reliable source that some issues did not require immediate att Advising to get additional work done when, after getting second opinion from another reliable source that some issues did not require immediate attention regardless of what the Lexus ES 350 service manual might suggest. More

They fixed my car and gave me a loaner so I could attend my meetings! They let me know what services my car still needed my meetings! They let me know what services my car still needed More

3 hours for a recommended 5000 service warranty work on a new vehicle is unacceptable. Multi point check, software update, tire rotation, brake inspection, oil and filter change. Too long. new vehicle is unacceptable. Multi point check, software update, tire rotation, brake inspection, oil and filter change. Too long. More

Many thanks for helping us during or visit. The service centers well run, effective , efficient and clean! The Galen family from Memphis The service centers well run, effective , efficient and clean! The Galen family from Memphis More

They sales people are top notch and the service department is qualified and the waiting area is accommodating/comfortable department is qualified and the waiting area is accommodating/comfortable More