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Germain Lexus of Easton - Service Center

Columbus, OH

4.8
264 Reviews

264 Reviews of Germain Lexus of Easton - Service Center

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August 08, 2025

They sales people are top notch and the service department is qualified and the waiting area is accommodating/comfortable More

by HENRICKS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Havey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Germain Lexus of Easton responded

We’re grateful for your five-star rating of our team, both in sales and service. Thank you for highlighting the work we do here at Germain Lexus of Easton!

August 08, 2025

Everyone was friendly and efficient. Comfortable facilities. Great coffee! Also appreciated their honesty!! Have already recommended them to two people. More

by nan.kreimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Germain Lexus of Easton responded

We're delighted you had a great experience at Germain Lexus of Easton! We can't wait to welcome you and your referrals back. Thank you!

August 08, 2025

Great service! I love the Lexus RX. Very dependable. I hope to drive it for many yesrs More

by MOAKESRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Germain Lexus of Easton responded

Thanks so much for the review. We look forward to your next visit to Germain Lexus of Easton!

August 07, 2025

Provides excellent service in a timely manner with good reporting of items that need attention More

by CDEASAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Germain Lexus of Easton responded

Thanks so much for the review. We look forward to your next visit to Germain Lexus of Easton!

August 07, 2025

Great experience at the service center! Parts came in quick and Jeff gave me updates on the repair progress! More

by SOULSISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Germain Lexus of Easton responded

We're happy to hear you had a great experience with Jeff and our service team! Thank you for choosing Germain Lexus of Easton and for sharing your support. Safe travels!

August 07, 2025

Hi quality customer service with quick response time. Solid waiting room to wait for service. More

by gavinduckwall01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Germain Lexus of Easton responded

Thanks so much for the feedback. We look forward to your next visit to Germain Lexus of Easton!

August 06, 2025

Service went very well. Once again I am pleased with doing business with Germain. Keven did the work as my service Mgr and did it well. More

by DWBAGCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Germain Lexus of Easton responded

Thank you for the review! We love to hear you had a successful service visit with Keven. We look forward to seeing you again at Germain Lexus of Easton!

August 06, 2025

Did not talk to her… either on drop off or pick up. I understand she was with someone or somewhere when I got there. I don’t know where she was when it was done. I didn’t talk to anyone about the servi More

by kquilts23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Hornung
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Germain Lexus of Easton responded

Thank you for taking the time to leave your feedback. We do apologize if your recent experience did not meet our exceptional standards and we will share this with our team. We hope to serve you again at Germain Lexus of Easton. See you next time!

August 05, 2025

Fast efficient service center . We appreciate the use of a loaner car while we waited. More

by TWNORTHCOAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Germain Lexus of Easton responded

Thank you for choosing Germain Lexus of Easton. We appreciate your positive feedback!

August 05, 2025

Great service with clear communication and explanations, efficient completion of the work, and very nice setting - it is such a pleasure to be treated as a valued client by Germain Lexus of Easton! More

by john.mahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Germain Lexus of Easton responded

Hi John, thank you for your kind words! We're so glad you had a pleasant experience with us at Germain Lexus of Easton. We look forward to serving you again!

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