Germain Volkswagen of Westerville

I'm an older woman on the quest for a good used car after mine died. Lots of work to do the search and a bit of woe at the pressure of getting a good car as quickly as possible and at dealing with dealership mine died. Lots of work to do the search and a bit of woe at the pressure of getting a good car as quickly as possible and at dealing with dealerships! I saw a Honda HRV advertised that was the car for me What frosting on the cake walking in this dealership. My salesperson Jacob was awesome! He put me at ease and was super in answering my many questions. No pressure at all and a real understanding of woman my age and this purchase was to be my last car. I snapped up a great deal and really enjoyed my time including with James in Finance who was also wonderful. Engaging, patient and knowledgeable. This dealership was the best customer service experience I have had in my life! I really needed and totally enjoyed the customer care I received..thank you!! More

Kash really gave me a better outlook on the car buying experience! I was able to drive away in the exact car I have been searching for. The finance team and service team have went above and beyond in my e experience! I was able to drive away in the exact car I have been searching for. The finance team and service team have went above and beyond in my experience, as well. I will be back for another purchase in my future 😌 Thank you ALL for help with finding and getting me in my wrx 😁 More

We are so happy with our purchase. EdgarCruz Bernardo did an amazing job- both with his communication skills and his attention to details from start to finish! Congratulations to the EdgarCruz Bernardo did an amazing job- both with his communication skills and his attention to details from start to finish! Congratulations to the new dealership. More

Very nice selling environment as a customer they were straight forward throughout the entire process. straight forward throughout the entire process. More

I worked with Edgar - he was great to work with and was able to get the car I wanted with everything I wanted on it I actually went in to have my car serviced and went home with a new car able to get the car I wanted with everything I wanted on it I actually went in to have my car serviced and went home with a new car More

I have bought 2 cars from them in 2024 and both times have been great experiences. They offer good deals and dont push on extras or stuff that is unneeded. Highly recommend them! have been great experiences. They offer good deals and dont push on extras or stuff that is unneeded. Highly recommend them! More

They made a bad situation amazing and for that we are happy and grateful see Jake in sales to buy your next car he’s wonderful to deal with. The finance manager James Jeter was so amazing also. Eve happy and grateful see Jake in sales to buy your next car he’s wonderful to deal with. The finance manager James Jeter was so amazing also. Everyone at the is dealer is super nice. More

I had been wanting to get the VW sports and once the Westerville location opened up o went in and Edgar was so patient with us and our price comparisons and walked us along to through all the features a Westerville location opened up o went in and Edgar was so patient with us and our price comparisons and walked us along to through all the features and was very knowledgeable and made sure to follow up with us. Thank you Edgar!!!! More

Edgar was a pleasure to work with! I appreciate his demeanor and also his knowledge of the VW product line. I appreciate his demeanor and also his knowledge of the VW product line. More

Went by to look at a certified VW Atlas. Dealership facility itself is nice and new, unfortunately staff is just as new. Sales person was pretty smug when discussing price, manager just laug Dealership facility itself is nice and new, unfortunately staff is just as new. Sales person was pretty smug when discussing price, manager just laughed when we gave our offer. Suggested we consider something else more in our price range, very condescending. We offered what we thought the car was worth. More