Gettel Hyundai of Lakewood

Willie was great to work. He answered all our questions and was concerned about our comfort. It was a hot day outside. The guy handling the final paperwork answered all our qu He answered all our questions and was concerned about our comfort. It was a hot day outside. The guy handling the final paperwork answered all our questions. I felt like I had new friends. The made the car buying experience tolerable. The website did not show accurate info however. More

Great service as usual, enjoy the team and services offered here as they are prompt and reasonable in pricing. offered here as they are prompt and reasonable in pricing. More

The employers are very courteous and accommodating for my needs. It was very helpful the texts that I received with the status of the service with my vehicle. needs. It was very helpful the texts that I received with the status of the service with my vehicle. More

They started working on my car right away no waiting. Very professional and excellent customer service. Very professional and excellent customer service. More

This was my first personal experience with Gettel Hyundai. I dropped off my car on Monday (May 2nd) to have the AC recharged, repair a CV axle, and perform an oil change. Communication was lacking th Hyundai. I dropped off my car on Monday (May 2nd) to have the AC recharged, repair a CV axle, and perform an oil change. Communication was lacking through the entire process. I had to keep calling every few days just to get an update on how things were looking. Most of me calling was getting sent directly to voicemail, or talking to someone, who then redirected me to voicemail. It took over a week to get the part in, which meant in the end, they had my car for almost 2 whole weeks. After finally getting my car back on May 13th, I noticed that while being repaired, my front right interior passenger door handle had been broken. Not wanting to have them keep it for however much longer, I decided to do the replacement myself. I am happy that they were able to knock the price down a bit, but I truly wish communication would have been much better. More

Service was excellent. Roberto is very professional and helpful. Waiting area is comfortable and spacious. Roberto is very professional and helpful. Waiting area is comfortable and spacious. More

Mark Phillips, took care of every thing that was needed. Have always had great service at Gettel Hyundai of Lakewood. Thanks again. Have always had great service at Gettel Hyundai of Lakewood. Thanks again. More

My second (likely my last) visit to Gettel Hyundai of Lakewood. Mark Phillips appeared dismissive and condescending. I had to repeat myself several times and all he had to do is to listen for 5 secon Lakewood. Mark Phillips appeared dismissive and condescending. I had to repeat myself several times and all he had to do is to listen for 5 seconds. It resulted in Mark quoting me astronomical amount to fix a problem (that did not exist), which was easily resolved by a Walmart technician for free. More

The sales person an finance person was professional. However the doc fees are twice the state average and 3 times the national average. The negotiation took several days to reach a somewhat fair price. However the doc fees are twice the state average and 3 times the national average. The negotiation took several days to reach a somewhat fair price. The sales person Cas was the only reason I reentered discussions at all. The dealership, in my opinion is beyond greedy and has no interest in repeat customers. I could not in good conscious recommend this dealership to anyone out of fear they will be taken advantage of. More

When I wanted a certain car Gina Sparks remembered and notified me Then Megan Pantoja service was excellent I drove home in me new car. notified me Then Megan Pantoja service was excellent I drove home in me new car. More