Gilbert & Baugh Ford, Inc.

Five years of awesome service and now a fantastic buying experience! Moved to Albertville five years ago and the service team at G&B have always taken wonderful care of both my 2007 Expedition (mom-mobile experience! Moved to Albertville five years ago and the service team at G&B have always taken wonderful care of both my 2007 Expedition (mom-mobile when my three sons – with their gear/etc – were growing up) and of me. Seth and Ricky can always be counted on to be there with a smile and honest explanations no matter the time of day – thanx guys! When it came time this week to finally move forward with a smaller vehicle for just me, everyone at the dealership made the difficult transition (seventeen years is a long time!!) a smooth and, believe it or not, exciting experience. My sales consultant, Bill Hough, was quite patient and understanding throughout the whole process and I cannot recommend him enough: no pressure and greatly attuned to what I was looking for, not what he wanted me to be looking for. 😊 I look forward to continuing my relationship with the G&B team with my lil’ 2020 Ecosport – thank you Randy and the whole Albertville Ford family!! More

Absolutely the best and easiest car buying experience! This team made you feel right at home. Everyone we came in contact with was friendly and wanted to make sure that we were totally satisfied with our This team made you feel right at home. Everyone we came in contact with was friendly and wanted to make sure that we were totally satisfied with our purchase. Bill was fabulous over the phone and in person. Randy, the owner, checked in with us multiple times to let us know he cared that we had chosen his dealership. You will not get this service just anywhere. This place is special! Thank you to everyone that helped us and I love my Explorer! More

I recently negotiated an out the door price for the purchase of a 2023 Ford F150 with this dealership. However, once driving to make the purchase, I was told that the deal was for a Sierra 1500. The sa purchase of a 2023 Ford F150 with this dealership. However, once driving to make the purchase, I was told that the deal was for a Sierra 1500. The salesman Thomas said he made a mistake during negotiations and then got loud and argumentative with me when I asked to speak with a manager. After being forced to call back myself, I was finally able to get the owner to hear me out who protected Thomas and said he just made a mistake, but he would talk with him about his attitude. He never offered to honor the negotiated price of the F150 and showed no remorse that I was lied to by one of his salesmen for over a week of negotiations. This was a true bait and switch tactic by this dealership and I hope a lawyer reads this review so maybe this dealership can be forced to stop these practices. Bottom Line - The Salesman Thomas Lied to me and then berated me. - The Owner defended him and showed this dealership has no honor in what they say. Very Untrustworthy Dealership! More

We travel over an hour to buy our truck. David Wilbourn (salesman) is wonderful helping us the process of buying the vehicle we needed. We made the deal Friday brought the truck home, comeba David Wilbourn (salesman) is wonderful helping us the process of buying the vehicle we needed. We made the deal Friday brought the truck home, comeback and completed the transaction following Monday. Good experience and highly recommended. More

Don't recommend. .. waisted alot of my time effort and money because they failed to do a job after asking them to do it correctly so I would not face the problems I d .. waisted alot of my time effort and money because they failed to do a job after asking them to do it correctly so I would not face the problems I did. More

The experience of buying a car was very easy . David was nice and wasn't a pushy salesman. David was nice and wasn't a pushy salesman. More

I traveled 10 hours to buy my truck. Randy(owner) met me early and handed me the keys.David (salesman) went the extra mile by sending more photos and having the truck put on a lift to sh Randy(owner) met me early and handed me the keys.David (salesman) went the extra mile by sending more photos and having the truck put on a lift to show me the underside to ease any and all concerns on this purchase. The Southern Hospitality really shows and shines at Gilbert & Baugh. I was searching nationwide for the Ford King Ranch model and will certainly reach out to Randy Baugh first when it is time for another vehicle! As a Yankee from Illinois, you can get BAD service anywhere! Not at this dealer! This team is top notch and truely deserves an extra star. More

The Gilbert Baugh Dealership was great to work with, they went the extra mile to get us the Expedition we wanted. We had three specific requirements we want in our new Expedition. The Manager and sales depa went the extra mile to get us the Expedition we wanted. We had three specific requirements we want in our new Expedition. The Manager and sales department worked diligently to get the car we wanted. In addition the financing process was smooth and easy. We were very happy with the entire process and really love the new Expedition!!! More

Great car buying experience. They will continue to get my business! They are very helpful! They will continue to get my business! They are very helpful! More

If I could leave zero stars, I would. Service department did not tell me upfront what the cost was going to be. I was blindsided by a fee that had I known about, I wouldn’t have had the c Service department did not tell me upfront what the cost was going to be. I was blindsided by a fee that had I known about, I wouldn’t have had the car serviced there. Unwilling to talk to me about it or provide a solution. If you want to spend more than you need to and not be heard or seen, this is the place for you. Worst experience ever at a dealership. More