Gilbert & Baugh Ford, Inc.

I recently negotiated an out the door price for the purchase of a 2023 Ford F150 with this dealership. However, once driving to make the purchase, I was told that the deal was for a Sierra 1500. The sa purchase of a 2023 Ford F150 with this dealership. However, once driving to make the purchase, I was told that the deal was for a Sierra 1500. The salesman Thomas said he made a mistake during negotiations and then got loud and argumentative with me when I asked to speak with a manager. After being forced to call back myself, I was finally able to get the owner to hear me out who protected Thomas and said he just made a mistake, but he would talk with him about his attitude. He never offered to honor the negotiated price of the F150 and showed no remorse that I was lied to by one of his salesmen for over a week of negotiations. This was a true bait and switch tactic by this dealership and I hope a lawyer reads this review so maybe this dealership can be forced to stop these practices. Bottom Line - The Salesman Thomas Lied to me and then berated me. - The Owner defended him and showed this dealership has no honor in what they say. Very Untrustworthy Dealership! More

We travel over an hour to buy our truck. David Wilbourn (salesman) is wonderful helping us the process of buying the vehicle we needed. We made the deal Friday brought the truck home, comeba David Wilbourn (salesman) is wonderful helping us the process of buying the vehicle we needed. We made the deal Friday brought the truck home, comeback and completed the transaction following Monday. Good experience and highly recommended. More

Don't recommend. .. waisted alot of my time effort and money because they failed to do a job after asking them to do it correctly so I would not face the problems I d .. waisted alot of my time effort and money because they failed to do a job after asking them to do it correctly so I would not face the problems I did. More

The experience of buying a car was very easy . David was nice and wasn't a pushy salesman. David was nice and wasn't a pushy salesman. More

I traveled 10 hours to buy my truck. Randy(owner) met me early and handed me the keys.David (salesman) went the extra mile by sending more photos and having the truck put on a lift to sh Randy(owner) met me early and handed me the keys.David (salesman) went the extra mile by sending more photos and having the truck put on a lift to show me the underside to ease any and all concerns on this purchase. The Southern Hospitality really shows and shines at Gilbert & Baugh. I was searching nationwide for the Ford King Ranch model and will certainly reach out to Randy Baugh first when it is time for another vehicle! As a Yankee from Illinois, you can get BAD service anywhere! Not at this dealer! This team is top notch and truely deserves an extra star. More

The Gilbert Baugh Dealership was great to work with, they went the extra mile to get us the Expedition we wanted. We had three specific requirements we want in our new Expedition. The Manager and sales depa went the extra mile to get us the Expedition we wanted. We had three specific requirements we want in our new Expedition. The Manager and sales department worked diligently to get the car we wanted. In addition the financing process was smooth and easy. We were very happy with the entire process and really love the new Expedition!!! More

Great car buying experience. They will continue to get my business! They are very helpful! They will continue to get my business! They are very helpful! More

If I could leave zero stars, I would. Service department did not tell me upfront what the cost was going to be. I was blindsided by a fee that had I known about, I wouldn’t have had the c Service department did not tell me upfront what the cost was going to be. I was blindsided by a fee that had I known about, I wouldn’t have had the car serviced there. Unwilling to talk to me about it or provide a solution. If you want to spend more than you need to and not be heard or seen, this is the place for you. Worst experience ever at a dealership. More

If you want to buy a new or used vehicle. Then you need to go to Gilbert % Baugh Ford. I drove fromAnniston Al to buy a new ram pickup that they took in on a trade. These are great people! Then you need to go to Gilbert % Baugh Ford. I drove fromAnniston Al to buy a new ram pickup that they took in on a trade. These are great people! The owner even came out and shook my hand. That means alot to be, They gave me a great deal on my new Ram.. I will go back to them if I ever want to trade again. The sales man and the finance manager wher great people to. I like them mostly because they did not try and scam me like other dealers. Buy your next vehicle here. You can't go wrong. More

If you’re looking for a dealership that cares about their customers and truly listens to your wants and needs THIS IS WHERE YOU SHOP! Jeremy was our salesman. He kept us informed of every thing that was goin customers and truly listens to your wants and needs THIS IS WHERE YOU SHOP! Jeremy was our salesman. He kept us informed of every thing that was going on while they were finding me the exact car I wanted. He didn’t try to sell me just something to make a sale. He didn’t stop till he found the car I WANTED. He even communicated with us on his day off to make sure we knew when and where our new Explorer was and when we could expect the delivery. Every staff member there was courteous and took great care of us. Leaving us feeling like family when we went out the door. WE BOUGHT TWO VEHICLES THAT DAY and couldn’t be happier with our cars and our experience!! Also, where do you go that the owner Mr. Randy walks to shake your hand, check on you to see if there was anything he could do, talk to you as a friend and NO not just trying to make a sale!! MAKING A FRIEND! The finance manager Jim was absolutely wonderful! Again, spent more time treating us like we were old friends and wasn’t just a sign here, sign there kind of guy. These people are wonderful! You will NOT be disappointed More