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Gillespie Ford - Service Center

Gurnee, IL

4.2
69 Reviews
Call Service Center (847) 281-5507

69 Reviews of Gillespie Ford - Service Center

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May 20, 2024

Gordon recently helped me with my wiper blades. His service was quick and he was very respectful. He showed me how to put them on and was able to answer my questions about potential future services More

by Amy M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon Wade
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April 21, 2024

My recent visit at the Gillespie Ford in Gurnee left me with a broken down vehicle, a seized motor and no work van to work out of. Getting this issue resolved with the management has been a painful experie More

by Roman Wlodarski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
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Apr 23, 2024 -

Gillespie Ford responded

Very sorry that you are having vehicle ownership issues. We would like your vehicle with very high miles to run forever. We wanted to help you and offered you great solutions even though you only visited us this one time. We wish you the best.

Apr 24, 2024 -

Roman Wlodarski responded

After posting the above review I received a call from somebody that claimed they work for the dealership. During the conversation the person talked over me and was not interested in hearing out my case, rather attempting to blame me for the seized motor after the oil change was performed at the Gillespie Ford in Gurnee, IL. Before the conversation ended this Gillespie representative stated that he could get me additional $500 towards a new engine that I would have to buy and still pay for part of the new engine installation. Needless to say Gillespie Ford in Gurnee, IL is not interested in resolving the issue that has been ongoing for weeks now. As a local tradesman living in the area I've been without a vehicle that allows to support my family. Still looking to hear from the owner, Tom Gillespie....

August 21, 2023

If you are looking for a new car i would recommend you ask for Jasmine Solano. She is very helpful and patient. She makes sure you leave satisfied with your purchase. More

by Eddy A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Solano
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August 21, 2023

Checked this place out and was helped by Jasmine! she was great and was able to help me out and find what i needed. I will definitely be recommending this place to my friends. More

by angel
Recommend Dealer
Yes
Employees Worked With
Jasmine Solano
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July 05, 2023

Jasmine Solano is a very helpful and respectful person . She is very nice and kind. More

by Yoselin Galvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Solano
Report | Print
June 15, 2023

Great service from jasmine Solano, she is for the people she cares about making the person happy w there car ,and was recommended by my friend More

by JosephSanchez830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Solano
Report | Print
February 27, 2023

Marquis was super helpful. 10/10 recommend him. I Will be back to visit him. Polite young man. I will be back to visit him. :) More

by Miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquis Bradford
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Mar 02, 2023 -

Gillespie Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Daniel Macias dmacias@gillespieford.com

January 18, 2023

Caitlin set the tone for the experience. She was kind, helpful, and... well informed. (she knew her stuff!) Then, each person I dealt with had the same polite, helpful service. From the More

by jdolphin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
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Jan 23, 2023 -

Gillespie Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Daniel Macias dmacias@gillespieford.com

December 20, 2022

Their courteous staff kept us informed every step of our service process. The work we need for our car was performed on time and budget. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristie
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Dec 23, 2022 -

Gillespie Ford responded

Dave, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Daniel Macias dmacias@gillespieford.com

December 08, 2021

We are real happy with the service department. Caitlin keep us informed to what was going on with our Flex. Let us know it would not be ready until the next day because it needed an alignment after recal More

by Rauger201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Curtin
Report | Print
Dec 13, 2021 -

Gillespie Ford responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Marketing Director

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