Gillespie Ford - Service Center

They have no issue selling you a car but when you have issues it becomes a hassle. I'm firm on proper scheduling and estimated times for repairs. What should have been a 30 min visit ( mind you a schedule issues it becomes a hassle. I'm firm on proper scheduling and estimated times for repairs. What should have been a 30 min visit ( mind you a scheduled appointment) turned in to 2.5 hrs of dead wait. The excuse? Our internet is having issues. Thanks for the update on that and had I known then we could have rescheduled before you took my car hostage while I'm on a tight schedule. Asked for a loaner seeing it was a brand new car and was given the "we dont have any in" explanation. 3 cars purchased here and that was the last one. More

The Best Auto Dealer Period. Gillespie Ford provides a level of customer service that is unequaled. We have purchased three autos from Gillespie now and we will go nowhere else f Gillespie Ford provides a level of customer service that is unequaled. We have purchased three autos from Gillespie now and we will go nowhere else for purchases or for service. The people at Gillespie are honest, service oriented, conscientious and competitively priced. More

Horrible Dealership Service Center Most irresponsible, ignorant and horrible customer service I have ever experienced. The service staff don’t respond to phone calls. Don’t give you a Most irresponsible, ignorant and horrible customer service I have ever experienced. The service staff don’t respond to phone calls. Don’t give you a straight answer and are completely disorganized. They are so horrible they can’t even remember to reset the oil change meter on a simple service. Anything beyond that they will never get the job done. The experience was so horrible that it literally turned me off from purchasing Ford products ever again and I have personally owned 7 ford vehicles a focus, edge, fusion and currently c-max. More

Caused damage and didn't even apologize I've had an absolutely terrible experience with Gillespie Ford. I bought my car at Gurnee Ford (prior management) in 2012 and had a great experience t I've had an absolutely terrible experience with Gillespie Ford. I bought my car at Gurnee Ford (prior management) in 2012 and had a great experience then. However, under new management, the customer service is not up to par. I scheduled service for a specific reason and was told after 30 minutes that the repair they attempted was unsuccessful because I had a leak -- which was what I had originally told them when I scheduled the appointment and again when I arrived on site. They then proceeded to fix the leak. A few hours later, I had to get towed back to the dealership because they hadn't plugged in a part which caused my car to break down. Per consultation with another mechanic, I'm lucky that it broke in a parking lot and not on the highway as the part that was left unplugged can cause significant damage and danger when driving at high speeds. At the advice of my bank, I disputed the charges for the original service as it was not up to the service standard that was expected. And now I'm getting angry phone calls from the dealership telling me that I have no right to be angry or upset (or dispute the charge) because they ultimately fixed it. Yes - they fixed it AFTER they broke it and after several hours of my time following up. All I was looking for when the issue originally happened was an apology and some form of compensation for the time, stress, and danger that I was put in as a result of the original service and I would have been a happy customer. Instead, I get told that I am wrong and they they did me a favor by 'fixing' their mistake for free. More

Great service again We always go to Gillespie Ford for all our automotive needs. Service manager Chris Hueckstadt once again exceeded expectations with outstanding atten We always go to Gillespie Ford for all our automotive needs. Service manager Chris Hueckstadt once again exceeded expectations with outstanding attention to all our concerns. I trust his insight & analysis on required work. As long as Chris is on the job I will continue to count on Gillespie as our dealer of choice! More

Service Michael in service has helped me out many times. Good service advisor. I have been going to this dealer for all my service for eight years. Michael in service has helped me out many times. Good service advisor. I have been going to this dealer for all my service for eight years. More

Very Pleased I recently had service work done on my F350 and I am quite pleased. Chris H. is my service writer and he has been for several years. Chris always list I recently had service work done on my F350 and I am quite pleased. Chris H. is my service writer and he has been for several years. Chris always listens and then explains what should be done or what has been done. I have complete confidence in Chris as he is very knowledgeable about my ford vehicles . More

Overall great service! First time stopping by at this location. & let me telling you I Was in & out within an hour. I had an oil change, tire rotation done. Everyone there w First time stopping by at this location. & let me telling you I Was in & out within an hour. I had an oil change, tire rotation done. Everyone there was professional & friendly. Will definitely continue doing business here. More