Gillespie Ford - Service Center

Excellent I always come here for services on all of my 3 fords . We have purchased them from here and always take them here for there services . We always have I always come here for services on all of my 3 fords . We have purchased them from here and always take them here for there services . We always have outstanding customer service and everytime i have a question about something they always are there to help out . I would defiantly recommend gilespie to everyone i know!!! More

Poor Customer Service My issue with Gillespie Ford is a bit different. In October, while driving east on Grand Ave, I hit a balloon/ball like object that was lying on the r My issue with Gillespie Ford is a bit different. In October, while driving east on Grand Ave, I hit a balloon/ball like object that was lying on the road right in front of me (could not serve out of the way without hitting another car). The impact tore out the plastic wheel well cover of my front left tire. After gathering the debris, I noticed the same balloon/ball like objects on cars at Gillespie. I went to the dealership and talked to one of the managers, Juan Gaona. He looked at what remained of the object and the wheel well and immediately said that they would take care of it. No problem, accidents happen and no one was hurt. What has ensued from that point has been nothing short of horrible customer service. We exchanged emails over the next couple of days – one where he asked for my VIN # so he could get the right part. Then nothing. Everytime I would call, he would ‘connect’ me with the service department to schedule the work. The phone would just ring endlessly each time. I’ve owned cars for close to 40 years and never had a service department that doesn’t answer the phone at any dealership I’ve dealt with. Finally had it fixed at my local dealership. Cost $230. I emailed again asking to be reimbursed and did not receive a reply. Would have cost Gillespie less I’m sure. Why they would want the negative review over such a small amount, I’ll never know. Figures to cost them way more in potential lost business. I’ll pursue this in small claims court out of principle. I can only surmise that this represents their approach to customer service. If I am ever in the market for a Ford, Gillespie is one dealership I would avoid. More

Professional and courteous service Went on Saturday with no appointment was told2 cars ahead of me and it would be about an hour and a half and that’s what it was. Went on Saturday with no appointment was told2 cars ahead of me and it would be about an hour and a half and that’s what it was. More

Gillespie Ford Service As always great service from Gillespie service manager Chris Hueckstaedt, we have been a Gillespie customer for 6 years & the attention to detail we r As always great service from Gillespie service manager Chris Hueckstaedt, we have been a Gillespie customer for 6 years & the attention to detail we receive from Chris is the main reason we continue to chose Gillespie as our dealership for service & new vehicles. More

Service manager Chris is very professional and knowledgeab Chris is very professional and knowledgeable on his Ford products. My wife bought a new Focus and I had purchased my Edge. Chris is the reason we keep Chris is very professional and knowledgeable on his Ford products. My wife bought a new Focus and I had purchased my Edge. Chris is the reason we keep coming back. My wife brought her edge in for some minor repairs on her own and she has felt very comfortable in dealing with Chris and his honesty on repairs for her vehicle. Thanks again Chris Huechstaedt. More

5k service Brought my Escape in for it’s 5k service. No appointment on a Saturday morning. Service was done quickly while I waited. Great job, I was very plea Brought my Escape in for it’s 5k service. No appointment on a Saturday morning. Service was done quickly while I waited. Great job, I was very pleased. More

Great Service Brought my Edge in for an oil change and inspection. Booked online a few days before. My experience was very good. The process was simple, I was greet Brought my Edge in for an oil change and inspection. Booked online a few days before. My experience was very good. The process was simple, I was greeted and taken care of as soon as I walked in the service door. Couldn’t have had a more pleasant experience. More

As always easy visit Mike met me at door took My Escape keys and Called me when dine. Very positive experience as all our visits have been! 9th Fird we have owned 2nd pur Mike met me at door took My Escape keys and Called me when dine. Very positive experience as all our visits have been! 9th Fird we have owned 2nd purchased at this dealership. We ?? Our Fords. More

Results not Excuses! I’ve been following Chris for almost 17 years and there’s a reason. He listens and when I ask a dumb question we both laugh. If I need it he will tell I’ve been following Chris for almost 17 years and there’s a reason. He listens and when I ask a dumb question we both laugh. If I need it he will tell me. Bottom line. I know that mechanics come and go but Chris can create a relationship with them so they provide service that doesn’t have the customer running back because it wasn’t done correctly the first time. More

Should not be called Auto service, should be called Auto Spa , i consistent get excellent attention and personable service. Courtesy pickup and drop off Friendly and knowledgable Conscientious to my budget , i consistent get excellent attention and personable service. Courtesy pickup and drop off Friendly and knowledgable Conscientious to my budget but honest with my safety More