Gillman Honda Houston - Service Center

Always great! From sales to finance, service and parts! This dealership has the lowest prices and best customer service in all of Houston, and Texas! This dealership has the lowest prices and best customer service in all of Houston, and Texas! More

I scheduled an online appointment Friday 11/27/2020 9:30 am. When I’d arrived, George looked up my online job request and handed me a work or job order request form to fill out. After completing and confirm am. When I’d arrived, George looked up my online job request and handed me a work or job order request form to fill out. After completing and confirming the work, George said Miguel would assist me. As I was explaining to Miguel about my online oil change coupon and alignment coupon, I’d found. George interrupted me and said I had an code 6 error on my differential. (by changing the subject which he startled me and made me wonder if this needed to be take care of) All of a sudden, I had another problem and extra service which I didn’t need. I mentioned “I didn’t list it on my online job request” and both press me to use their 10% that they have online that I rejected because I just purchased my Honda Pilot last year June 2019 as they can see this in my car history on the computer. As I explained to George, why is this needing to be done? Is this differential done yearly? After questioning George, an awkward silence began. (Thinking to myself, this was a sales tactic? Yes, A hard sell “con artist” push my bill up to $200 from $30. Unless, there was some reason, like a recall or my vehicle was older. Yes, They planted this seed in my head to “worry” and “to purchase” while I wait. Thinking to myself, Why would I want to pay for this? when I know, I had a oil change code and didn’t have any other error code. I thought to myself, maybe he didn’t know that I knew much about cars or even know what a car differential was which I did take an auto shop course for 2 semester. George being a trickster will he add another sale on my bill, Is this a game? In believing a work coordinator, “Trust me”, this what you need “sale pitch” but I’m not a certified mechanic expert). As they both stated 10% will be applied if the bill was over $200, as they confirmed. I moved forward and agreed to have the vehicle checked out. I stated, “it will not be over $200”. Miguel offer for me to use the car shuttle within a 10 miles radius due to the 3 1/2 hour service and I said, “I will considering it but rather wait”. As George seem to be the lead interviewer, I told Miguel I will sit at the lobby as they seem to be at a stand still with no additional response. A quick 10 mins conversation, I guess they kept it short for a reason maybe hoping I will forget or consider what was said. Simply, I wanted to use my online coupon from Mike Smith Honda Beaumont (Synthetic oil change $29.95 & alignment $59, exp. Nov.30th). They should have honor and moved on but instead they press to use their Gilman Honda service special coupon. [On another previous occasion , Gilman Honda Fort Bend accepted my John Eagle Honda alignment service special coupon deal I’d found and used it around the end of Feb. or Mar. 2020]. Although Miguel persisted that I use their online oil with tire balance and rotation which I’d agreed to have the car checked out first since I needed a tire rotation & balance prior to doing my alignment (which I should have it done free at Discount Tire since I purchased an extended Rotation & Balance lifetime warranty for my tires replacement). They both knew I had to move forward in having the car checked out and to let me know what is needed since I was there. (Gilman Houston has oil & tire rotation and balance with inspection special service $59.95 & and the 10% off services over $200, I knew alignment would range approximately $100 if there wasn’t any service coupon) After an long 2:15 wait, the Cashier, Javier thinking I left the shop called my phone to prepay the oil, tire rotation and balance & alignment, a $210 total bill with an 10% discounted and recommend to change out the air filter and a/c filter too. After I complained about the work done that George or Miguel must of had added the alignment to my bill and continue the entire work order without my consent or confirmation. I questioned Javier, Is this how they do business? I told George and Javier to check out my vehicle and advise me prior, not during payment. Alignment job was immediately canceled & dropped and rotation & balance which I shouldn’t have paid. 3 hours later, I left with the disappointment about the alignment and tire rotation & balance, I still wonder, what was the code 6 differential about, an urgency George mentioned, I guess that it was a non emergency. In the end, I guess Miguel was out to lunch & no where in sight. George stepped in to handle my payment. I did say anything to him, Knowing they had messed up because he mentioned about the bad customer service and customer satisfaction email that I will receive in a few days. Because of the incorrect handling or “communication”, They brought this on to themselves scratching for every sales and dollars. They could of honor the other dealerships special service coupon but they wanted to use their own. As I drove away, a bit upset and I’d noticing there wasn’t any pull in my steering from the tires after they rotated & balance. I was glad, I wouldn’t need to pay for an alignment (I believe in safety first, ensuring myself the vehicle is working properly). Which tells me, Gilman Honda customer work service representative or the mechanic could of tested the tire or told me to decline the alignment if I would want to continue the tire rotation. Also the CSR, George or Miguel should have called me before the cashier to ok the work. I didn’t understand why the cashier call me since George handle the payment. I’d decided to look up Gilman Houston dealerships rating at dealerrater.com and understood why, Texas rated 62/70 with Houston 11/11 worst rated and Gilman Fort Bend with 59/70 rating. Also finding the best rating Honda Austin has the top #1 rating based on 5 years (except in 2017) customer satisfaction award in vehicles purchased. Since I bought 2 new “high end” vehicle from Gilman Honda Pilot Ex and Elite on separate occasions and my wife purchase hew new Honda Civic Ex. Prior getting the pilot I didn’t think much of which dealership should I give my business to until now seeing Gilman Honda rating. Sales and service warranty goes hand to hand so don’t buy additional service package when purchasing. With online media shopping and ratings or review, dealerships and any other business should know better not to mess with or how they treat any customers. They may loose a customer loyalty or repeat customers for purchase and ongoing service. Why screw with any customer since the power of online social media is here. I understand that everyone is financially hurting from the pandemic especially small business but is this time not to test customers loyalty. This is not a new low for dealerships, just business. So I say the same with my rating, it’s just good business. Dealing with auto service, my new vehicle warranty has expired. I now can look elsewhere for top vehicle service or a certified Honda shop. If this rating can be separate from the work scheduler and the mechanics rating. I would give the work order scheduler “zero stars” since it’s the people up front making this “bad business sense” which reflects onto the owner dealerships integrity and culture. More

Excellent customer services, great deals, very accomodating. Exceptional service provided by " Salah Ghazi". He explained each and very thing very calmly, he didn't rush. In fact he came on his o accomodating. Exceptional service provided by " Salah Ghazi". He explained each and very thing very calmly, he didn't rush. In fact he came on his off day when i called him to help us in getting a car. Highly recommended. More

Salah Ghazi did a great job. He came on his off day and helped us. His customer service was exceptional. We drove out with a car in less than 2 hours. We highly recommend to set up an appointment with him helped us. His customer service was exceptional. We drove out with a car in less than 2 hours. We highly recommend to set up an appointment with him if you're planning to go to this dealership. Thankyou Mr.Ghazi for your services. Stay blessed! More

If I could give this dealership 100,000 reviews of 0 stars, I would, every single day, for the rest of my life. DO NOT COME HERE. FOR ANYTHING. I brought my 2002 Honda CRV in because it was havin stars, I would, every single day, for the rest of my life. DO NOT COME HERE. FOR ANYTHING. I brought my 2002 Honda CRV in because it was having issues starting. They charged me the diagnostic fee, I said ok, they said they'd figure out what was wrong with it. It took them four days to figure out what was wrong with it. Up to this point, I'm still fine. Maybe it was something really complicated, who knows. So the service rep calls me back and quotes me at 900$ to replace the starter, and then says oh, you also need all of this other extra stuff (as dealerships often do). I said oh, that's a whole lot, please let me call you back soon. I called my family mechanic, who quoted me for 250$ less, and decided I would take my car to him. I called the dealership back within 15 minutes, no answer. Called again, no answer, so I left a voicemail saying hey, please don't do anything to my car, I'll be by to pick it up tomorrow after I get off of work. The next day, I got a call from the service rep saying they went ahead and replaced the starter, and my total would be 980$. Of course, I was pissed, because I had never said yes, please fix my starter. When I came in to pick up my car, this customer rep tried to say TO MY FACE that I authorized the work. I demanded he bring up the audio recording of our phone convo (because you know they have to record everything) where I approved the work, and he shrank back and knocked 200$ off my price. I should have just refused to pay and taken my car back at this point, because THIS IS WHERE IT GETS WORSE. I got back in my car, turned it on, and my SRS light was on. It had never been on before, not until I took it to the dealership, so I immediately turned around, walked back in and said, "........Why is my SRS light on? If y'all messed up something else in my car, you need to fix it.", to which I was responded with "Well, we can run a diagnostic on it, but it will cost" at which point I just walked out. Fast forward to today, when I took my CRV to the Clear Lake dealership to have the SRS light looked at. They quoted me TWO THOUSAND AND FOUR HUNDRED DOLLARS to fix the damage this dealership did to my car. I can't even begin to explain in English words how upset I am right now at this dealership. Probably the worst experience I've ever had paying for anything, ever, and then they ruined my car (for those of you that don't know, they basically killed my car's safety system, so the airbags will not deploy if somebody hits me). I can't afford to get a new car right now (because I just paid y'all at Gillman 900$), I can't afford to fix my car's airbags, and my car inspection is due at the end of this month. Tl,Dr; I took my car to Gilllman to be looked at, they kept it for a week, and charged me an exorbitant amount to break my airbags while doing work I hadn't authorized, so now I drive a deathtrap that I can't make street legal, and if I get pulled over, I'll get arrested. Thanks Gillman Honda. I really hope someone at your company reads this and actually does something about it, because literally, what the xxxx More

This dealer will be my last resort for fixes. My mother-in-law dropped our 2016 Honda Odyssey off because the check engine light had come one. They responded back to her and told her that a purge My mother-in-law dropped our 2016 Honda Odyssey off because the check engine light had come one. They responded back to her and told her that a purge valve solenoid needed to be replaced at $537 and they recommended a $222 engine carbon cleaning. When I researched what they recommended, I couldn't believe the prices they were charging. I watched someone on youtube replace the same solenoid in less than 20 minutes and the part costs around $70. It's one thing that they charge $145 per hour shop rate. But to think that they wonted $537 was over the top. Carbon Cleaning, who has heard of this. I bought a Honda because of the reliability. Carbon Cleaning, I consider this a total scam and hope everyone looks out for this, I have had cars that have gone over 200,000 miles and no one every recommended Carbon Cleaning! Picked up the car and they charged me a $145 diagnostic fee. Really, if they wanted to keep me as a loyal customer, they would tell me what is wrong with my vehicle and help me fix it a reasonable price. I can go to any parts store and they'll run a diagnostic test for FREE. Worst yet, I drove off their lot and there is not check engine light on. Yes, they most likely reset the light, but is has been a long weekend running the vehicle and no check light. Was it a fluke, did they even check the solenoid to see if it was faulty? In my opinion, BAD, BAD customer service philosophy. Treat people fare and honestly and they will stay will you forever. Treat them poorly, leaving someone with the feeling of being taken advantage of, not only will you loose their business, they will tell as many other people of your failures. Gillman Honda will NEVER earn my business. I will drive or trailer my HONDA ODYSSEY to another Honda dealer and explain to them exactly why before they work on my vehicle. Hopefully all Honda Dealers aren't the same. Sgt. Bill Pailes More

Great attention when selling NO help when needed Worst customer service experience after my car got totaled and needed assistance settling with my insurance company, no response to any phone calls or Worst customer service experience after my car got totaled and needed assistance settling with my insurance company, no response to any phone calls or emails for 2 months. I paid interest on a car loan due to poor service. Would not recommend. More

Totally incompetent and arrogant - very bad experience I booked a reservation to have my honda clarity re-calibrated for the lane departure systems due to a windshield replacement. During the appointment s I booked a reservation to have my honda clarity re-calibrated for the lane departure systems due to a windshield replacement. During the appointment scheduling they took down all details about the claim with the insurance etc to file against. When I go to the appointment they are like I don't even have this appointment. Then they figured that they made the appoint against my old car which I don't even own. Then the service guy out right denied they ever file a claim with the insurance and that I have to pay out of pocket and file with the insurance myself. He won't even let me even talk to the manager. The way he talked made me realize that this is not a place you should even walk into. It doesn't feel safe to leave you car in such a place. I just took my car out of there as soon as possible. More

Bad experience I service am change the oil and filter the people don’t care I send only one star the people don’t care I service am change the oil and filter the people don’t care I send only one star the people don’t care More