Gillman Honda Houston - Service Center

I bought my Honda Accord in 2001 from Gillman. Several years ago, I met Morris Potts in the service department. Morris is my person of choice when I take my car to Gillman Honda for service. I am certain years ago, I met Morris Potts in the service department. Morris is my person of choice when I take my car to Gillman Honda for service. I am certain he treats each of his customers the same way, but I really appreciate the way he looks at my car's service history and makes service and parts recommendations according to it's age and mileage. Because of the relatively low mileage on my car, going by the mileage alone could mean costly repairs if preventive maintenance according to the age is not closely followed. I remember a couple of years ago when Morris told me the timing belt was probably being close to needing replacement due to age. I didn't have to do it that day, but it could go without any warning and the consequences would be costly in repairs. I was having some other work done and told him to go ahead with his recommendations. It was a good thing, because the timing belt was, in fact, very worn. I would never have thought to ask about my timing belt. This past week, my car would not start. It is only the second time it has not started. The first time, a dead battery was the problem, so I thought it might be the battery again, but it was only 2 years old. I talked to Morris and he said he needed to have the car to check out everything, not just the battery. I called the towing service at Gillman, and they were at my house that evening, within 30 minutes, to pick up the car. I told the driver to be sure Morris Potts handled the service. Morris called me in the morning to touch base, and he called again in the afternoon to say my car was ready. The problem had been the battery, which was replaced at no charge. Because of the battery's warranty, there was also no charge for the tow truck. I trust Morris Potts' advice and the service department's excellent team to maintain my vehicle in safe condition. My advice to ladies who may read this is to find someone at a dealership you can trust to give you good advice when you take your car to be serviced. Carol C. Houston, TX More

I felt that the process went very smoothly. This is the fifth Honda I have purchased in the last ten years. I know what I need to do and what questions to ask, so it went as planned. Smiley was awesome! fifth Honda I have purchased in the last ten years. I know what I need to do and what questions to ask, so it went as planned. Smiley was awesome! More

I received outstanding service from my service advisor, Morris Potts and the service department lead technician, Randy Beasley on diagnosing the repair for my car. Randy was very detailed-oriented and thor Morris Potts and the service department lead technician, Randy Beasley on diagnosing the repair for my car. Randy was very detailed-oriented and thorough in determining the problem and absolute in which part to order. Further, he took the time to explain the problem and that the part needed to be ordered from another location. Once it arrived, he told me it would take around 1 - 1 1/2 hours to complete the repair. Upon bringing my car back to the service department, Randy made sure to fix my car within the time frame he previously mentioned. In fact, I was in and out of the dealership within 45 minutes. Overall, I was extremely pleased with the visit. My service advisor, Morris is always a pleasure to work with and I know that whenever I have a service need, he will do his utmost in making sure everything is handled in a timely and efficient manner. Nicole More

I brought my car to the dealer for the first time because I had some issues wit the seat belt. First off the first guy that helped me looked like he didn't want to be there and was getting his anger towards I had some issues wit the seat belt. First off the first guy that helped me looked like he didn't want to be there and was getting his anger towards me saying y did I bring the car to this dealer, i was like cus I bought it from here. So next up come this other guy (Asian) and tell me that they had to charge me $107 to diagnose the problem because my alarm was tampered wit, in other words saying I put I aftermarket alarm, which I didn't.( they thought I did cus in my key chain I had my garage remote to open it). Last thing that ticked me off was when they said we are not gonna wash your car. First of all I wasn't expecting one or wanted one. When everything was done and over(I didn't pay the 107 cus they didn't took the time to look that I hadn't a extended warranty) he had the nerves to tell me that gillman was gonna call me and ask for a customer survey and to make sure I give them all 5 stars? I laughed. WORST CUSTOMER SERVICE EVER. FIRST AND LAST TIME PURCHANSING A VEHICLE FROM THEM! More

I had a 2004 Hoda Odyessy that I bought from them brand new. I had multiple electical issues too many to even list, they misdiagnosed multiple issues, charged me $800 to replace my starter but the last str new. I had multiple electical issues too many to even list, they misdiagnosed multiple issues, charged me $800 to replace my starter but the last straw was when the transmission went out not once, but twice. They replaced it the first time under the extended warranty at 45,000 miles, then it went out again 4 years later with 99000 miles. I explained that I thought Honda was a repiltable company that would stand behind there product...I sure was mistaken. There only rebutle was to offer to replace the transmission for just 2450 since I was such a good customer. If you were a bad customer if there is such a thing they want 6K even thogh the mini van is only worth 6K with a good transmission. After researching to see if other people have experienced similar issues I found out that Honda lost a class action law suit for 90 million already due to selling faulty transmissions. Apparently they didn't learn there lesson. I found 100's of owners that have or had my particualr year have experienced the exact same problems. The original transmission they sold for my year model is faulty and they never even changed the design flaw, so the one they replaced it with and wanted to replace it with again are also faulty. I will never ever but another Honda again and I also plan on taking legal action against them. Do yourself a favor and don't buy a Honda. More

You have the most wonderful friendly people in your dealership I have known. Everyone was so nice. It was great experience for us. May God bless each one of you and your families ! dealership I have known. Everyone was so nice. It was great experience for us. May God bless each one of you and your families ! More

So far, I have had great interaction with the Service Manager Kimberly, and Chris Merchant when it comes to body work. They have gone the extra mile needed to make sure my car is taken care of in a tim Manager Kimberly, and Chris Merchant when it comes to body work. They have gone the extra mile needed to make sure my car is taken care of in a timely and professional manner. I also extend kudos to the service staff. They have been very helpful from the moment I drive up till the time I leave. This is the first dealership where I've always made it a point to take my car for service, other than the occasional oil change and of course getting gas. More

Dealing with service advisor Jim Seamans Jr. was the best experience I ever had in servicing my car in my lifetime. Jim Seamans Jr. was honest and straight forward about the repairs that I needed. He experience I ever had in servicing my car in my lifetime. Jim Seamans Jr. was honest and straight forward about the repairs that I needed. He did not attempt to sell me any additional service. If Gillman’s management is reading this, you might want to retain this personnel for a long time. As long as Jim is working there, I will continue to return for service. More

My original post is below, however, I am amending my review due to the excellent follow up service I received from Kelly Goldsberry at Gilman Service. Ms. Goldsberry contacted me after my original revie review due to the excellent follow up service I received from Kelly Goldsberry at Gilman Service. Ms. Goldsberry contacted me after my original review was posted. She took the time to pull my record and advised me which motor mount was replaced and provided pertinent part information. She went above and beyond to render genuine, professional, service. My wife bought a new 2001 Accord. She insisted on dealer service for >8 years. We had motor mounts replaced after 7 years. I'm now told by another mechanic the motor mounts look to be factory original and need to be replaced. When I contacted Gilman, I was told, they'd have pull records but they didn't think they could 'help' me because they only keep records for 2 years. When I wasn't contacted back, I called again. The second joker told me 'If you check your recipt you'd see the warantee is only for 1year.' More

When I first came in, the customer service given to me When I first came in, the customer service given to me was excellent. They provided me with all the informations that I needed to get my car fixed. I When I first came in, the customer service given to me was excellent. They provided me with all the informations that I needed to get my car fixed. In fact, Mr. Shang (The service consultant) assured me that everything will be okay. At the end of it all, the price was reasonable, and now my car looks and works great!! I just had go online right now and tell what wonderful thing they have done. More