Gillman Honda Houston - Service Center

I inherited a 1994 Honda Accord from my mother. The ironic part is that this 94 Accord was my wife's first car before we got married in 1995. When the lease came due on it, my mom decided to buy it fro ironic part is that this 94 Accord was my wife's first car before we got married in 1995. When the lease came due on it, my mom decided to buy it from us for the remainder of the lease. My mom got sick and wanted me to have the car back. It has 130K miles on it, but I needed something to get me to the Park & Ride. I was driving my Accord on 288 north on a Saturday afternoon, when the engine started racing, but I was getting no forward power. I quickly put it neutral and pulled over. A Safe Clear tow truck saw that I was leaking fluid. I had not performed any service on the Accord, and had not chosen a service location. I had done some research, and found out Gillman Honda had a very goood BBB rating, which is important to me. My problem is that I live in Pearland, and Gillman is in Sugarland. I chose them to and I'm glad I did. Their service department was open on a Saturday which was fantastic. I could actually talk to someone and describe what happened. When we got there, I was met by Shang Shahriari. He took my information, and informed me that it was near closing time. He also told me about the diagnostic fees up front, and that it would be applied to the final bill. They would be able to look at it first thing on Monday, and he would call me Monday afternoon with what needed to be fixed. As promised on Monday afternoon, he gave me the news about the repairs. I also told him that I didn't want to sink a lot of money into the car, due to it's age. Shang acknowledged this, these repairs were needed in order to determine if further work was done. On Tuesday afternoon, he called to say that the initial repairs seem to be all that is required,and I could pick up the car. However, this is where Gillman stepped up. During this same time, My father was going through cancer treatment at MD Anderson. The hospital called on that same Tuesday, to inform us that my father was being discharged into Hospice home care. So that meant I had to make a 9 hour trip back to Oklahoma to be with my Dad. When I got this news, I had a lot of other business to take care of, and knew I was going to be away for about 2 weeks. On Wednesday I called Shang to tell him I would not be able to pick up my car since I was leaving the following morning. Before calling him, I had visions that the dealership would say "Oh I'm sorry, but we can't hold on to your car because we're not covered for that", or "Sure we can hold your car..... for an extra 20 dollars a day storage fee". That is what I was expecting. But what I got from Shang was "Sure no problem. Let us know when you get back in town, and we'll have it ready. Hope your Dad is feeling better" To be perfectly honest that is exactly what I wanted to hear. I did not {and could not} want to be thinking about my car. I wanted to be thinking about my Dad, and that is what Shang and Gillman Honda provided for me. While I was in Oklahoma, my Dad finally succumbed to cancer, so I had to be up there for the funeral. Eventually I was able to pick up my car. They were great about having it ready. The price was exactly as was quoted to me before I left. They also provided a list of recommended service that should be considered in the future. The car has been running great. Just because of the way I was treated, I will be bringing back my Honda to Gillman for future service. It is worth the trip just for the customer service. I would recommend them to anybody. More

I have bought 3 New Hondas from Gillman Honda,(within the past 7 yrs.) mainly because I know that both Melinda and Morris (in the Service Dept.), are there to take care of me, after the Purchase. The Sales P past 7 yrs.) mainly because I know that both Melinda and Morris (in the Service Dept.), are there to take care of me, after the Purchase. The Sales PPL. are also very nice, but I have dealt with 3 different Salesmen and haven't gotten a strong "tie" with any particular Person, as I have with Melinda and Morris. (They are truly the reason I keep coming back to Gillman S.W., and recommending all my Friends to also "Purchase" their New Hondas there !!!) Their honesty, helpfulness, caring, and approach are values that truly need to be told about and rewarded for. Melinda always keeps me, up to date and Informed, when any of my Cars, are due for Maintenance and SHE always is Nice, with the Best Attitude, even I think on a BAD DAY. And, Morris, always gets me in and out of the Shop, as fast as HE can, and Never recommends or tries to "sell" Me anything that is NOT needed, at that time. (That is "Honesty and Respectfulness", at its Best) So, as I give Gillman S.W., its PROMPTS, I know that as long as Melinda and Morris are there to Help Me and to "Look Out" for my Vehicles,----I WILL RETURN !!!! In, fact, I might be looking for a New 2011 PILOT, for my wife, when the time is right and the PRICES get Better, (that is, to my Liking and Satisfaction). Thanks, Gillman Southwest for many Great Experiences and Great Hondas to drive (2 Accords and 1 CRV, so far). And , Thanks to ALL the Technicians, in the Shop, who DO a Great JOB, in repairing MY Vehicles, as well as ALL the other Cars that they work on everyday !!!! More