Gillman Mitsubishi San Antonio

I can't tell how much hasle these people gave me! !! From the sales person, Raul Parra, to the top manager, Mr. Jaramillo. Starting from Mr. Jaime Palacios, second manager, with his wrong approach by !! From the sales person, Raul Parra, to the top manager, Mr. Jaramillo. Starting from Mr. Jaime Palacios, second manager, with his wrong approach by being rude and unethical via email by saying terrible things about the competitors, such as Mission Mitsubishi. Then the salesman gave me a final price over the phone, but then they increased it to another $1000 when in person and lied to me, basically saying I heard wrong. Also, after 1½ there, they showed me a Hyunday pre-owned car for the same price, trying to make me change my mind. Two hours later, at 6:01 pm, the salesman told me that they wanted me to pay in another way, when the bank was already closed, even though I told them multiple times from the beginning about the method of payment. Finalizing with the Mr. Jamarillo telling me at 6:33 pm (when everything was already closed) that I needed to get a full coverage insurance for the car to be able to take it with me. I had to take the car home dirty with not full tank (as it is supposed to be). The experience was the most frustrating, difficult, and disappointing ever! Also, FYI, these people don't help customers to get an insurance for the car that they'd purchase neither have someone who help with that, but people can't leave the place without it. I spent almost 4 hours in this place. I cried, I felt very stressed, and humiliated. I also had to drive back the next day to finish the process, due to the terrible communication and process from these people, especially from the 2 managers: Ernesto Jaramillo and Jaime Palacios They put an end to the excitement of what it means to buy a new vehicle for the first time. To finalize, Raul mentioned the discounts that I could have towards the price, which included the rebate from the dealership, the loyalty discount (since I currently own a Mitsubishi), and the student discount (since I am student and I mentioned to them multiple times and I could prove it immediately. To my surprise, they did not put the student discount. I verified every document related to this purchase, and there is nothing about it. Even though I asked about the "final sale price" innumerable times, but they stood in the position of "take it or leave it". So I ended up paying more than I was supposed. They will say "you saved a lot" and "that was a great deal", but the numbers don't lie (as they do). Be aware, there's not transparency during the process. Everything happens literally behind the doors while you are just waiting on a room wondering for 10-15 minutes what's going on. And they are back-and-forth during the entire process without being communicative with the buyer. Honesty, ethic, and integrity are not words that define these people. These people lie a lot! More

Never been treated with such disrespect, it's disgusting. I have never been lied to or treated with such disrespect, it’s disgusting. I wasn’t looking to purchase a new car until the end of the year becaus I have never been lied to or treated with such disrespect, it’s disgusting. I wasn’t looking to purchase a new car until the end of the year because I still have to pay off my current car which I am giving to my mother as a gift. A salesperson that I met off the lot couldn’t wait and was trying to make something happen. The saleswoman was trying to run my credit way to soon before we even agreed on final numbers. After agreeing to the final numbers in writing and double checking, I finally agreed to give her my credit my info. She told to me to come pick up the car after work and to sign some more paperwork. When I arrived, they ADDED another $5,000.00 to the PRICE. When I told her that this was wrong, she tried to tell me that I didn’t understand or I was confused about the deal. After calling her out on that BS, she admitted that she misunderstood her GM Bob and that this was the new deal. She apologized but kept trying to close the deal with no hesitation. I was upset because I would have never given my credit information or pursue the vehicle for that price. It was a HARD inquiry on my credit, lowering my score 15-17 points and it was all for nothing. The worst part was her Manager ROBERT BORDIERI tried to tell me I misunderstood and that running my credit would not affect my score at all. He told me that it’s only a soft inquiry that only stays on your credit for 2 and a half months... WOW! So either he lies so much with great ease or he’s an idiot who’s somehow became a manager at a car dealership. I called their corporate office and Debbie the assistant to the executives was very short with me and quick to put the blame on me on the 1st phone call. She didn’t even remember me on the 2nd phone call. I asked to speak or get the contact info for one of the executives and she would not give me anything. All she said is that they will call me in a day or two. It’s been two weeks since the last call... All I got was call from the GM Bob apologizing for the Manager’s incorrect comments about credit and how we could close a deal. All in all, this company and dealership have shown NO PROFESSIONALISM, NO CUSTOMER SERVICE, NO RESPONSIBILITY, NO INTEGRITY AND NO HONOR. What is sad is that they probably take advantage of so many folks who don’t know any better so they will just keep on going treating good people like nothing. So whether if you’re a 1st time buyer or it’s your 5th car, don’t go to GILLMAN. I shared my nightmare experience with a couple of friends and not to my surprise, they also had a bad experience at GILLMAN. I once worked in the car industry but now work in a different industry which also consist of sales and customer service so I know how people should be treated. With that being said, this place is HORRIFIC. More

Just don't go So my experience started out by finding a 2006 WRX on autotrader.com for basically 10k. So I went to their website to make sure then had it. Found it So my experience started out by finding a 2006 WRX on autotrader.com for basically 10k. So I went to their website to make sure then had it. Found it there so I gave them a call and set up an appointment to see it at 7pm that evening. Talked to they salesman Jim to set it up and then when I left Austin, just to let him know I would be 10 min late. So after my 1hr and a half to get there me and my wife wait around for 20 min to see him. And that's fine. But when he takes me to see the car he didn't bring the keys... so I asked if he could get them because I wanted to test drive it and look at the engine. So he told me he would grab them and be back in just a min. So I inspect the outside of the car which had some damage and missing trim that they didn't tell me about. The inside of the car HAD NOT been cleaned. Had half filled coke bottles and Wendy's just all over the car. Which at point my wife was out. But I was still sold and nothing I couldn't fix as long as it ran. BUT 30 MINUTES after he said he would get they keys he wasn't back. So we wenthought and trod to find him. No one would help us locate him. So got I'm my car to leave and finally found him.... giving a test drive to another customer. So I asked him why he left us there for 30 min. And he said they didn't know where the keys were so he sent someone to tell me... BS no he did not. That car was sold but I honestly wouldn't take it for free from this dealership now. And that salesman should be fired. No way to run a business or treat your customers. More

Avoid Gilman Mitsubishi I had a verbal agreement with the salesman and finance manager to purchase a vehicle from Gilman Mitsubishi in Selma. I provided the information to c I had a verbal agreement with the salesman and finance manager to purchase a vehicle from Gilman Mitsubishi in Selma. I provided the information to complete the paperwork and the salesman said that they would take the car off the lot to have it detailed and fill the gas tank for when I pick it up later that day. I asked when the paperwork would be ready and the salesman said the finance guy was slammed and it would be a few hours. I contacted them in a few hours with no response. Later I get a message saying that the General Manager sold my vehicle to one of his personal friends that night. When I asked about them doing my paperwork for me to sign they said they were too busy to do it (but I guess they weren't busy enough to complete the paperwork for the GM's friend). They then offered to sell me a hail damaged vehicle the same year, model, and mileage car for over $2,500 more than what I originally agreed on. After selling my car they said they would make it up to me with a different deal, but they didn't make any real effort to match my previous deal. My recommendation is to stay away from Gilman Motors and go to a dealership that doesn't do bait and switch. More