Gilroy Chrysler Dodge Jeep Ram

Extremely difficult to get a live person to speak with on the phone. Never received a phone call with a status update. the phone. Never received a phone call with a status update. More

I had/have a check engine light on for an issue that is covered under my warranty. Supposedly, the fix to the check engine light has been provided, however for me to get the check engine light turned off, covered under my warranty. Supposedly, the fix to the check engine light has been provided, however for me to get the check engine light turned off, I would need to pay. This doesn't sound accurate or fair. More

Horrible experience I was forced to purchase products I didn’t want and was told they were mandatory due to already being equipped on the vehicle which was a lie and I told the salesperson, finance person didn’t want and was told they were mandatory due to already being equipped on the vehicle which was a lie and I told the salesperson, finance person and a sales manager I didn’t want them and it wasn’t till after all signings and I printed my copy of the contract at home did it show these items were optional I have purchased 2 other vehicles in the past from your dealership with no issues I feel I was taken for over $3700 with interest on my loan comes out to over $5200 I sent emails to my salesperson finance person and both sales managers with no response in my opinion this situation is fraud I will be at the dealership on Friday the 20th to get the 2nd key I am owed that I had to fight for and at that time I am going to ask to speak to upper management and if I don’t feel satisfied with the outcome I will be filing complaints with multiple different agencies in regards to this matter More

Avoid this dealership as much as you can. They will scam you with the hidden fees and force you to buy the car. And the contract fees was not the same with the deal we talked with the sales m They will scam you with the hidden fees and force you to buy the car. And the contract fees was not the same with the deal we talked with the sales men. I got scammed and ripped off by this place last week. I hope I could return the car. More

First, I want to start out and say that the Service Advisor Brian Meneses was really trying to provide good customer service. However, a diagnostic was not done upfront causing me to be inconvenienced Advisor Brian Meneses was really trying to provide good customer service. However, a diagnostic was not done upfront causing me to be inconvenienced without a vehicle for 5 weeks. We brought the vehicle home end of December and notice that the vehicle was not working/ functioning. So had to take back to the Service dept. At that time, they finally produced a diagnostic and found several major problems with the vehicle and an additional astronomical additional bill. We have been taking our Chrysler 300 to Gilroy Chrysler,Jeep, Dodge Ram for 20 years and have NEVER experienced this type of service. Also they didn’t offer us a loaner car during this process. I would not refer their dealership/service dept to anyone at this point. Total invoice for the two invoices was…$7000+. More

I asked to have my 5500 ram to be aligned because it was pulling to the right…. Only had 8k, it had been pulling the day I bought it, the service writer had All kinds of excuses not to 😡😡😡 it’s ok anothe pulling to the right…. Only had 8k, it had been pulling the day I bought it, the service writer had All kinds of excuses not to 😡😡😡 it’s ok another shop handled it More

The service manager was very helpful and was able to get the recall addressed. I was going out of town and was willing to get me a rental. the recall addressed. I was going out of town and was willing to get me a rental. More

Very hard to get update on service , hard to reach service writer , needs better customer service service writer , needs better customer service More

I brought my Durango in for a few service items one being that we thought it was burning oil. They insisted that the oil pan needed to be replaced although no oil was leaking into my driveway. In the process that we thought it was burning oil. They insisted that the oil pan needed to be replaced although no oil was leaking into my driveway. In the process they installed it incorrectly and when I brought it home from the dealership it leaked oil all over my driveway. After a month at the shop and then being told the main seal was leaking we finally got it back. My son drove it and smoke started coming out and the check engine light came on. Pulled over and car would not go into drive. Had to have it towed home. Come to find out that when they re-installed the transmission from replacing the main seal they routed the transmission fluid line incorrectly and fluid was leaking out. The only good thing I will say is that the service advisors were helpful and kept us informed. More

They had my Wagoneer for a week after the 8th visit for same problem said it is fixed and the problem came back within a hour, now they will not return my call same problem said it is fixed and the problem came back within a hour, now they will not return my call More