Girard Nissan - Service Center

Im in the military and have been going to Girard Nisan for all maintenance on my car and any body work. I've had no complaints in the past two and half years going there. Thank you for the support your for all maintenance on my car and any body work. I've had no complaints in the past two and half years going there. Thank you for the support your team has given me while taking my car to your dealer ship. More

Customer Service: They anticipated my needs, not just did what I asked (which is all I wanted), and definitely didn't just do whatever they wanted to do, disregarding what I'd asked. Example: I had my engine what I asked (which is all I wanted), and definitely didn't just do whatever they wanted to do, disregarding what I'd asked. Example: I had my engine replaced, and they inspected the car not just for things they might do to gain themselves more work, but they inspected things that have made me get rid of used cars before - rust in nooks & crannies, looked at suspension issues particular to my vehicle, etc. I found this extremely helpful, especially since it wasn't just done to maximize their bill. Quality of Work: We discussed the details of the engine swap and related work, like new spark plugs and how the threaded holes looked, thermostat, etc. These were the kinds of things I'd do if I were doing the job myself. Friendliness: I don't personally care about friendliness; I want them to work on my car like a serious professional and I don't need them to pretend to be my friend. Still, it's nice to be friendly with people, and these people (all of them, from the manager to the cashier) were professional and friendly. They could even be a dealership in the south (where people usually ARE friendly) and fit right in. Overall experience: Not sure what this means, but I figure it means that there was no reason to think I'd go elsewhere next time. I trust these people and so I figure that is close enough to saying that their overall score is great. Price: An engine replacement is not a simple job; I've usually done them for my own cars, because of our budget. The price is not something that's easy to compare. They worked with me to make the price very reasonable, so I can only describe what they came up with as great. More

My Service Engine Soon (SES) light illuminated on my dashboard Sunday evening while driving so I took my car in first thing Monday morning to have it checked. I usually have Chuck look at my car as he i dashboard Sunday evening while driving so I took my car in first thing Monday morning to have it checked. I usually have Chuck look at my car as he is really the only one I like working on my car since he has been for over the past 5 years but he was out that day so Kevin had Rich get the car in and hook it up to the computer to find out what was causing the problem. Kevin came and got me in the waiting room and brought me out to Rich to explain the problem to me. Rich was very thorough in explaining to me that it was a problem with the Throttle Body and that he recommended not to drive the car because of safety reasons. Of course, I trust the judgement of any of the service technicians at Girard so I made arrangements with Kevin to have the car kept at the dealership. Kevin informed me that he would have the part shipped overnight and could do the work first thing Tuesday morning. Kevin explained the breakdown of the costs and even though it was a bit expensive I knew it was the best option because I do not want to be driving an unsafe car. Kevin immediately contacted Enterprise Rental and made arrangements for a car for me to have while the car was waiting to be worked on. The following day, Tuesday, Kevin called me around 11:00am and informed me the car was repaired and ready for pick up. I arrived at the dealership after returning the rental car and found out that Chuck, who was out on Monday, did the work on the car that Tuesday. Even though Rich diagnosed the problem and I had no problem with Rich working on the car, they knew that Chuck is the one that usually does all the work on my car and I greatly appreciate them doing that for me but like I said I would not have mind if Rich did the work as he is one of their Master Technicians and after talking to him that Monday I had no doubts in my mind. The technicians at Girard are top notch and professional. I would not even think of having my car serviced anywhere else. I spoke with Chuck about the work that was done on the car and as always was very thorough. These guys are the unsung heroes and I just want to personally thank Chuck and Rich for what they did to diagnose and fix the problem on my Nissan Altima. My Altima is a 2005 V-6 SE with over 123,000 miles and still runs like it is brand new and the reason for it running so well is because of the guys like Chuck and Rich. I did want to send a personal thank you out to Tara who works in Customer Support, she is the one that takes my money...LOL, just kidding. She always has a smile on her face and very peronable, it is people like Tara also that make it a pleasure to bring my car there even for my routine oil changes. Thank you again to Kevin, Chuck, Rich and Tara, you have a great team there at Girard!!! Sincerely, Tom More

From the first time I contacted Girard Nissan, I was treated very well. Richard was friendly and helpful and made me feel comfortable. Richard told me he had to check on ordering parts and would call treated very well. Richard was friendly and helpful and made me feel comfortable. Richard told me he had to check on ordering parts and would call me back. I was contacted very shortly afterwords and an appointment was set up for the next week. I brought my car in at the appointed time. The work was written up and I left the car. The car is running as expected. I am pleased with the service I received and I would recommend Girard Nissan to others. More

to whom it may concern: Richard Girard, our mechanic, to whom it may concern: Richard Girard, our mechanic, sorry, we forgot the name, were all very professional, they were very happy to explain everyt to whom it may concern: Richard Girard, our mechanic, sorry, we forgot the name, were all very professional, they were very happy to explain everything in detail. Richard took us out to see the progress while parts were awaiting arrival, where we met our mechanic & he explained & was very confident in what he was doing which put us at ease. They also went to the extreme to make sure we weren't inconvenieced, seeing we both needed transportation for work, to provide us with a nice car for the week. They did this during a very busy holiday week, presidents' week. They thought of the customer over their own needs which made us feel special. Thanks, again!! Girard Nissan see you at 90K the Percy's More

When I brought my car in, I had my twin 4 month olds with me. Everyone made sure that the service was done quickly so that I wouldn't have to wait too long. They were also excited to see the babies and che me. Everyone made sure that the service was done quickly so that I wouldn't have to wait too long. They were also excited to see the babies and checked on me frequently. When it was time to leave, the manager followed me out to make sure I could get the stroller and car seats back in (despite the high winds). More

Ryan explained everything that he was doing to fix my problem about a light not going off and causing me to fail emissions testing. I feel that he was honest with me and trustworthy. I have had a very ha problem about a light not going off and causing me to fail emissions testing. I feel that he was honest with me and trustworthy. I have had a very hard time with other dealerships. He told me about two other problems and I told him I would be back when my income tax check comes in and that should be next week. More

This is my 4th Nissan, need I say more The cars run great have great sound systems, handle well on the road and my new Versa gets great mileage. There was a different salesman for each car but they al great have great sound systems, handle well on the road and my new Versa gets great mileage. There was a different salesman for each car but they all were professional and I felt they gave me a good deal. As far as service goes, Richard takes good care of me! Thanks! More

Everything was fine, regarding my car. I had the oil changed and car waxed. The only problem was the loaner car - when I got on the highway, I saw that the gas gauge was below empty. I held my breath changed and car waxed. The only problem was the loaner car - when I got on the highway, I saw that the gas gauge was below empty. I held my breath until I was able to find a gas station in Mystic, but then was unable to open the gas cap compartment. Pulling up on the knob did not release the cover. I had no tools, so just tried to pop the cover with my bare hand, to no avail. I called the body shop and they sent a mechanic over. He was able to pop the cover with a screwdriver, so I put in 4 gallons and was on my way. This has no bearing on the service on my car - I got my oil change and a beautiful wax job. But it was a bit scary, driving on I-95 with no gas. I figured I must be driving on fumes - that gas gauge was way below "E" - a first-time experience for me and I hope the last. More

I bought my car from this dealership back in 2005 and have been bringing it there for every service which includes oil changes and the normal interval services such as the 30,000 miles along with having have been bringing it there for every service which includes oil changes and the normal interval services such as the 30,000 miles along with having my fuel injectors cleaned once every 20,000 miles or so. I always have the best service and there is only one service technician that I will allow to work on my car and that is Chuck. He has worked on my car since day 1 and keeps my car running in top shape. My car has just gone over 120,000 miles and it runs like a champ and that is all because of Chuck and the great team at Girard Nissan. Of course I have had a few things go wrong on the car that have cost me some money but in the long run, it just means my car will last that much longer and it sure does beat having to make a car payment every month. Thank you again to the entire team at Girard Nissan!!! More