Girard Nissan - Service Center

Knowledge of parts needs was great. I was impressed with the new vehicle report, which covered everything on my truck. I've been coming here for six years, still great! the new vehicle report, which covered everything on my truck. I've been coming here for six years, still great! More

Richard Girard explained in advance the service that would be performed and reviewed this service after it was performed. He was thorough and very helpful, and service was performed in a timely fashion would be performed and reviewed this service after it was performed. He was thorough and very helpful, and service was performed in a timely fashion. More

We have been customers of Girard Nissan for 25+ years. The service we receive from both the Sales and Service Departments are exceptional. Our concerns are always addressed in a professional and friendly The service we receive from both the Sales and Service Departments are exceptional. Our concerns are always addressed in a professional and friendly manner. I have recommended this dealership to numerous individuals and their feedback to us have consistently been positive. In fact, we purchased our third Murano recently.... We truly are a Murano family!! More

I would be able to reccomend this dealership because I I would be able to reccomend this dealership because I bought my 2004 Xterra here and almost all of the service has been at the service departmen I would be able to reccomend this dealership because I bought my 2004 Xterra here and almost all of the service has been at the service department. These service people do a conscience effort to make sure the car is in good shape. Now the Xterra is 118,126 miles and runs well. They are happy if I'm happy. Thank you. More

This is my 4th Nissan, great cars but I come to your dealership for the service! I have been a faithful customer for more than 20 years-I think only Richard Girard is aware of that. He is always good f dealership for the service! I have been a faithful customer for more than 20 years-I think only Richard Girard is aware of that. He is always good for a warm greeting! I do find all the follow up and questionaires a little too much...you should be checking with the people who don't come back More

This is not entirely about my recent visit with them but my dealings with them overall. I had thought my dealings with Girard Nissan had been great until I began to be bilked by them. I put $30K cash down o my dealings with them overall. I had thought my dealings with Girard Nissan had been great until I began to be bilked by them. I put $30K cash down on my vehilce. At 1st the service appeared to be great then at every oil change it seemed they found something they had to "quote" or "repair" on my vehicle. True I am a woman but I'm an experienced driver (driving since I was 15, no accidents until I was 34 & I wasn't at fault) & owned all my vehicles except this one outright. 1st tune-up, $710 paid! 2nd Tune up, $710 paid! The bilking began with my tires. Only Toyo & only 2 offerings for my vehicle, $2K paid! Then my 1st brake job, quoted $600 but paid $800+! On an oil change they noticed a "scratch" (actually paint transfer)on the rear quarter panel and without prompting gave me a quote of $1100 for "repair" and repainting. I buffed out the scratch without having to repaint it myself for $5! Then on another oil change I was told that my calipers were shot and needed to be replaced to the tune of $680! I didn't believe them and took my truck to my usual mechanic and he said the calipers were fine, clean and pushed back without resistance or corrosion & he replaced my new Toyo tires bought online for $700 for set of 4! Then to test Girard I put an item in my front passenger seat that I knew would set off the air-bag light. I was due for an oil-change so I took it to them and they came back with what I thought it would be diagnosed as but in the interim they checked those "bad" calipers and ended up breaking the ABS sensor off. The nerve of them to have called me, told me what THEY had done and then expected ME to either pay up front for the replacement part or come and take my truck until I would pay for the replacement part at $190 plus labor costs! I told my mechanic and he was appalled that they were going to have me drive my vehicle with an ABS sensor missing as it would have thrown off the other 3 and I would have been in real danger as well as having to pay for major repairs IF I didn't kill myself and others 1st! I called back and demanded that since they admitted they broke the sensor that they replace it at no cost to me and since I didn't authorize them to even look at that "issue" they better do as I asked ASAP! They did it and that was the last time I took my vehicle to them until I needed my CVT fluid drained and filled (which only they can do apparently) nearly a year later! Also 2 days before the vehicle started making a revving noise and I told them exactly what it was also. It was the wheel hub assembly on the front passenger side and my mechanic said the parts were Nissan only, no aftermarket offerings. Girard charged me $108 to diagnose which I had already had diagnosed and informed them of. Them $203 for the parts, $400 for the labor and they forgot about my CVT fluid change because they had bigger fish to fry and more money to get out of me with the wheel hub assembly issue! I had to remind them about the CVT fluid change when I brought it back to them for the wheel hub assembly repair. The only reason m,y mechanic didn't do it is because after Girard got their greedy little hands on the vehicle they charged me the $108 already and I was going to have to pay it so I figured just let them do the repair & I thought the quote had included the CVT fluid change because that's what I originally went in there for. That wasn't the case, the CVT fluid change was an additional $229! They also "quoted" me about $1700 additional things on my vehicle, none of them major mechanical issues and none of them issues my master mechanic of 40 years couldn't handle at his shop! Oh yeah, he quoted me $467 for the same job with the unavoidable $203 parts and the labor! I am appalled at Girard Nissan! I take care of my vehicle and I do the routine repairs and I trust that when I go to them that they are upfront and honest about what needs to be done to my vehicle but they haven't been! My original service person was Don but since he left I have been bilked over and over again. There is no telling what "repairs" I've paid for that I didn't need since his departure! I will never buy another vehicle from them nor will I have my vehicle serviced by them unless absolutely necessary! More

Very professional. I've been using Girard Nissan for 2 Very professional. I've been using Girard Nissan for 2 years now. The service has been wonderful. They've been helping me maintain my car in shipsha Very professional. I've been using Girard Nissan for 2 years now. The service has been wonderful. They've been helping me maintain my car in shipshape. They even arrange for my pick-drop on the day I leave my car with them for servicing. Recently, I had to change my fuel-tank door. They did not have the part handy, but they could give me an exact date when I could bring my car to get it fixed in just 15 minutes flat. The speed at which they got that done was amazing. More

The service advisor (kevin) did a great job of getting the murano into the shop as sone as possible. After being tow in.The car needed a lot of work. Struts steering linkage, a new tranfer case plus other the murano into the shop as sone as possible. After being tow in.The car needed a lot of work. Struts steering linkage, a new tranfer case plus other work.The warranty I bought paid off.The service dept did a great of getting the work done S\ More

My experiences prior to this last visit was horrible. I was treated like I didn't know what I was talking about and they said they would get one of their "great technicians" on my issue. You telling me yo was treated like I didn't know what I was talking about and they said they would get one of their "great technicians" on my issue. You telling me you don't have all great technicians? It took two tries for them to fix the issue and then I go get an oil change and the person wasn't much help at all. This past time I went, I had great service versus that last two times (which is why I gave mostly good feedback). He knew I was waiting and they did my oil change, tire rotation, and washed and vacuumed my car, on top of having to pay less than what was quoted. I kind of feel the only reason they went above and beyond this time around was because I did the personal survey their dealership sent out because it was ironically after my other experiences and before this one. If the other dealership was closer, I would go there but if they give this great service next time, I will consider going back. More

As always, it was a pleasure to have my 2005 Nissan Altima serviced at this dealership. I had to have my two belts replaced and it was done expeditiously. After the work was done, they washed my car fo Altima serviced at this dealership. I had to have my two belts replaced and it was done expeditiously. After the work was done, they washed my car for me which was great as it really needed it. I have come to realize that my Altima has been running great and has close to 130,000 for one reason and that is the outstanding work done by Chuck who is my service technician. Chuck is the only one that has been working on my car since Day 1 and it is because of him that it is still running strong. Thank you Chuck, Kevin and the entire team at Girard Nissan. More